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ドゥエピオン

EstablishmentJune 1, 2020
capital900Ten thousand
number of employees115
addressTokyo/Chiyoda-ku/3rd Floor, TK Sarugakucho Building, 2-7-6 Kanda Sarugakucho
phone03-5577-3855
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last updated:Aug 25, 2022
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ドゥエピオン List of Products and Services

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Q&A System "BPUSS"

For telework and knowledge sharing between locations! Providing answers that match skill levels.

"BPUSS" is a Q&A system that delivers appropriate answers to each individual. It provides easy-to-understand answers tailored to each user's skill level. It significantly reduces the workload of on-site managers. It can also be used for knowledge sharing during telework and between locations. It is especially recommended for companies facing issues such as: - "There is a variation in the skills of the respondents." - "Many newcomers are joining, increasing the burden on respondents." - "We have a QA system, but many people do not use it, rendering it ineffective." 【Features】 - Answers are displayed in an easy-to-understand order for each individual, making it user-friendly for both newcomers and managers. - By allowing users to evaluate QAs, truly useful QAs are prioritized in display. - When performing keyword searches, results are displayed in order of high ratings, making it user-friendly for those who struggle with searching. *BPUSS is a patented service. Patent No. 6664760 *For more details, please refer to the PDF materials or feel free to contact us.

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Execution Power Consulting Service "BPRescue"

Transforming know-how for improving challenges in BPO into a service! Consulting services developed through hands-on experience in the field.

"BPRescue" is a consulting service packed with improvement know-how cultivated through years of BPO experience. After confirming the goals our clients aim for, visualizing the current situation, and analyzing the factors behind the issues, we not only propose improvement measures but also develop action plans for improvement and provide hands-on support for the execution of these measures. It is a service that is closely aligned with practical operations. "We want to improve our operations but don't know where to start." "We implemented a system for digital transformation, but it ended up being unusable and was a failure." "We hired a consulting firm, but nothing changed, leaving us with bitter memories." This service is especially recommended for companies facing such concerns. 【Approach】 ■STEP 1: Visualizing the current situation: Creating a business flow diagram (BPMN) while conducting interviews. ■STEP 2: Identifying issues/factor analysis: Discovering issues and factors from various aspects such as systems, costs, and complexity of operations. ■STEP 3: Improvement measures: Presenting proposed measures along with expected improvement effects, prioritizing the measures for implementation. *For more details, please refer to the PDF document or feel free to contact us.

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[Patent Obtained] Business flow creation tool 'BPM+' for practitioners.

Supporting proactive BPR with a patent system that generates new ideas not by humans, but by a system.

"BPM+" is an automatic creation tool that instantly reflects answers to questions from the system as a flow (BPMN). The created BPMN can be used not only as a starting point for business improvement but also for necessary business manuals in training and handovers, as well as design documents in system upgrades. It is especially recommended for companies facing issues such as: - "Lack of experience and understanding in how to create and proceed." - "Formats are diverse and inconsistent. There is no uniformity in the usage of symbols and notation." - "While I have the skills to create, I am too busy handling the tasks at hand." 【Features】 - Simply by answering questions, BPMN creation is "intuitive, accessible to anyone, and easy." - The recommendation word feature predicts the next business tasks and supports business selection. - By quantifying business processes, it enables specific analysis and improvement planning. *BPM+ is a patented service (Registration date: August 27, 2024) Patent No. 7545132 / International Application PCT/JP2024/18362 / Registered Trademark No. 6300054 *For more details, please feel free to contact us.

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Automated Consulting System 'BPL+'

Digitize the business flow! Support BPR through the statistical data derived from it.

"BPL+" is an automated consulting system that can automatically output three elements: problem factors, countermeasures, and expected effects. By treating business flows as coordinates, similar to longitude and latitude on a map, we digitize the business flows and input them into the system. It identifies issues arising in current operations and automatically suggests countermeasures. Please feel free to contact us if you have any requests. "We want to implement BPR but cannot do so due to a lack of internal resources." "We created a business flow, but improvements have stalled." This service is particularly recommended for companies facing such challenges. 【Features】 ■ Digitization of business flows ■ Support for BPR based on statistical data ■ Automatic analysis of waste, inefficiency, and inconsistency, with output of improvement measures ■ Possible business improvements such as cost optimization and quality enhancement * BPL+ is a patented service. Patent No. 7248998 / Registered Trademark No. 6803118 * For more details, please refer to the PDF document or feel free to contact us.

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Business Flow Automation Tool 'BPM+'

Business flow can be created in one hour!

"BPM+" is an automated business flow generation tool that allows anyone to quickly, easily, and accurately create business flows, serving as a starting point for business improvement. You can create business flows simply by answering questions. Additionally, it has a feature that predicts the next business tasks, enabling smooth creation of business flows. Moreover, the business content you provide is instantly visualized as a flow, allowing for immediate review and modification. 【Features】 ■ No need for tedious preparation or creation of business lists ■ Easy selection and registration of business content ■ Simple flow creation for business branches and system usage by just answering questions ■ The system predicts the next business tasks and supports flow creation ■ Reduces unnecessary operations that occur during flow creation, enhancing efficiency *For more details, please feel free to contact us.

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Consulting system 'BPL+' that automatically formulates business improvement measures.

Digitize business flows and automatically provide the causes of issues and proposed countermeasures. It also includes features for budget narrowing and comparison of countermeasure effectiveness!

"BPL+" is a consulting system that digitizes business flows and utilizes them as statistical data to discover the causes of issues and automatically devise countermeasures. *Patent obtained (Patent number: No. 7248998) It can automatically output countermeasures based on the budget and the hypothetical effects after implementation, and it is also possible to directly compare each countermeasure in terms of cost and improvement rate! It also generates new business flows after the countermeasures are implemented. The system grows by accumulating data, updating its content such as the accuracy of discovering issue factors and proposing more effective countermeasures. 【Recommended for those with the following challenges】 ■ Want to know specific countermeasures and how to proceed with improvements, not just analysis reports ■ Want to improve business operations but lack resources... ■ Want to collect decision-making materials related to business improvements as needed *For more details, please refer to the PDF document or feel free to contact us. *We are looking for companies that can publish their services in the countermeasures proposed by BPL+. Please feel free to inquire about this as well.

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[BPUSS Case] QA has become formalized and is difficult to utilize.

Introducing examples from the back office of the telecommunications industry! Reducing Q&A time for leaders!

A telecommunications company was handling administrative tasks for invoice aggregation services. Although there was a QA managed in Excel, it was underutilized due to its difficulty of use and low update frequency. As a solution, they implemented 'BPUSS'. The QA was scrutinized based on resolution rates and usage frequency, allowing for appropriate QA updates. As a result, they were able to reduce the time spent on Q&A for leaders by increasing the utilization rate of the QA. You can find more details about the case in the materials, so please feel free to download and review them. 【Case Overview】 ■Industry: Telecommunications ■Job Type: Back Office ■Business Content - Administrative tasks for invoice aggregation services (from invoice aggregation to web uploading of information) *For more details, please refer to the PDF materials or feel free to contact us.

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【BPRescue Case】Integration of departments performing similar tasks.

Introducing examples from the logistics industry in the back office! Selecting the team for integration and creating an integration plan!

Logistics companies are engaged in order processing for subcontractors involved in logistics, and they have teams in two departments performing similar tasks. This has led to challenges such as unnecessary duplication of processes and ineffective use of resources. In response, we implemented "BPRescue." We created an organizational chart and selected teams to be integrated based on the nature of the teams and the content of their work, and we developed a plan for integration. You can find more details about the case in the materials, so please feel free to download and review them. [Case Overview] ■Industry: Logistics ■Job Type: Back Office ■Business Content: Order processing for subcontractors involved in logistics *For more details, please refer to the PDF materials or feel free to contact us.

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[BPRescue Case] Only the same team is doing overtime.

Introducing examples from the back office of the financial industry! Establishing a support system through operational redundancy!

A financial company was handling the regular issuance process and immediate issuance process for card application requests, but each team experienced peak periods, leading to an imbalance in workload and increased overtime costs, which became a challenge. In response, we introduced 'BPRescue' to establish a support system through business redundancy. As a result of these measures, we were able to achieve a reduction in overtime costs. You can find more details about the case in the materials, so please feel free to download and review them. [Case Overview] ■Industry: Finance ■Job Type: Back Office ■Business Content: Regular issuance process and immediate issuance process for card application requests *For more details, please refer to the PDF materials or feel free to contact us.

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[BPRescue Case] A work mistake becomes a fatal injury.

Introducing examples from the back office of the financial industry! Achieving zero mistakes while ensuring productivity!

Financial companies must complete the processing of card application requests within three days of receipt, and any mistakes can lead to legal issues, creating a challenge to achieve zero errors. To address this, we implemented the consulting service 'BPRescue.' We transitioned from line operations to cell operations and updated check sheets, applying agile improvements to ensure productivity while achieving zero errors. You can find more details about the case in the materials, so please download and take a look. [Case Overview] ■Industry: Finance ■Job Type: Back Office ■Business Content: Processing of card application requests *For more details, please refer to the PDF materials or feel free to contact us.

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[BPUSS Case] The day ends with escalation response.

Introducing a case study from the telecommunications industry! Achieving a reduction in escalation time!

The administrative tasks of companies in the telecommunications industry were concentrated on questions directed to the leaders, leading to a situation where leaders were overwhelmed with escalation responses and had to perform their duties outside of business hours. To address this, we implemented the QA system 'BPUSS.' This system provides optimal answers based on skills, which has improved the self-resolution rate among staff. As a result, escalation time has been reduced, allowing leaders to focus on their core responsibilities. You can find more details about the case in the provided materials, so please feel free to download and review them. 【Case Overview】 ■Industry: Telecommunications ■Job Type: Back Office ■Business Content: Billing ・Administrative tasks for invoice aggregation services (from invoice aggregation to web uploading of information) *For more details, please refer to the PDF materials or feel free to contact us.

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[BPRescue Case] Want to utilize BPO, but unable to select the scope.

Case study in a medical system company support desk! Organizing escalation system and equipment issues!

A medical system manufacturer is considering outsourcing to make effective use of resources, but they face the problem of being unable to scrutinize areas suitable for outsourcing due to the narrow and deep scope of their operations. To address this, they implemented 'BPRescue'. This tool categorizes inquiries and assesses the scope for outsourcing based on difficulty and the availability of manuals. Additionally, they utilized business flow diagrams (BPMN) to organize the escalation system and equipment issues. You can find more details about the case in the provided materials, so please feel free to download and review them. 【Case Overview】 ■Industry: Medical Systems ■Job Type: Support Desk ■Business Content: Inquiry desk for system inquiries from sales companies *For more details, please refer to the PDF document or feel free to contact us.

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[BPRescue Case] Concerns about future resource replenishment.

Introducing examples from the real estate industry's support desk! Optimizing the allocation of proper resources!

Due to the high difficulty and the requirement for qualifications in the real estate industry, the number of applicants for job postings has decreased by half, leading to challenges in business continuity due to future resource shortages. In response, we implemented 'BPRescue'. We organized business flows by separating tasks that require qualified personnel from those that do not, and optimized resource allocation through BPO. You can find more details about the case in the materials, so please feel free to download and review them. 【Case Overview】 ■Industry: Real Estate ■Job Type: Support Desk ■Job Description: Consultation desk for disputes related to housing *For more details, please refer to the PDF materials or feel free to contact us.

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[BPRescue Case] There is a significant variation in response quality.

Real estate industry case at the support desk! Standardized memo format and stabilized hearing items!

Real estate companies have consultation services related to housing, but there has been variability in the quality of responses among staff, which has been a challenge. To address this, we implemented 'BPRescue.' We standardized the memo format to stabilize the hearing items and outsourced the initial reception to a company with extensive call center experience to enhance quality. You can view the details of the case in the provided materials, so please download and take a look. [Case Overview] ■Industry: Real Estate ■Job Type: Support Desk ■Business Content: Consultation service for housing-related dispute resolution *For more details, please refer to the PDF document or feel free to contact us.

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[BPRescue Case] Slow information transfer to the next person in charge.

Introducing a case study from the real estate industry at a call center! System integration reduces work hours!

In the real estate call center, we used to call customers who made inquiries through the website to gather information about their situation and relay that information to the sales representatives. However, the communication with the sales representatives was slow, leading to frequent complaints from them. To address this, we implemented 'BPRescue.' Through a business process flow diagram (BPMN), we discovered that the lack of system integration was causing duplicate work and inconsistencies in the workload among staff. By establishing the necessary system integrations and clearly defining roles, we achieved improved communication speed. You can find more details about the case in the provided materials, so please feel free to download and review them. [Case Overview] ■Industry: Real Estate ■Job Type: Call Center ■Business Activities - Call customers who made inquiries through the website to gather information about their situation and relay that information to the sales representatives. *For more details, please refer to the PDF materials or feel free to contact us.

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[BPUSS Case] Unable to establish a support system for telework.

Introducing a case study from the food industry call center! Strengthening the support system through the implementation of a QA system!

The food industry companies implemented a system and promoted telework, but due to a lack of rules, various channels (phone, email, chat, etc.) were used for Q&A. Before telework, leaders were able to confirm and respond, but after telework, they became unable to do so, resulting in insufficient support for staff. Therefore, we strengthened the support system by reconstructing rules on BPMN and introducing a QA system. As a result, we were able to create a situation where unclear points could be resolved immediately, leading to improved quality of customer response. You can view the details of the case in the materials, so please download and take a look. [Case Overview] ■Industry: Food ■Job Type: Call Center ■Business Content: Customer order contact point for mail-order exclusive food products *For more details, please refer to the PDF materials or feel free to contact us.

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[BPUSS Case] Knowledge sharing is not being done at other locations.

Case in the financial industry back office (internal inquiry response)! Can be shared in real-time with other locations!

A financial company was struggling with the inability to share knowledge across different locations. To address this, they implemented the cloud-based QA system 'BPUSS'. Questions that arose at one location could now be shared in real-time with other locations, resulting in a reduction in the number of verbal inquiries and improved efficiency. You can view the details of the case in the provided materials, so please feel free to download and take a look. [Case Overview] ■Industry: Finance ■Job Type: Back Office (Internal Inquiry Response) ■Business Content: Inquiry contact point for sales *For more details, please refer to the PDF document or feel free to contact us.

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[BPUSS Case] Overwhelmed with inquiries, unable to proceed with core business activities.

Case study in the financial industry: Reducing escalation responses in back office (internal inquiry handling)!

In the financial industry, the development team has been handling inquiries from the sales team. Due to regular personnel changes in the sales department, the same questions have frequently arisen at the inquiry desk, causing difficulties for the development team in performing their core duties. To address this, we implemented the Q&A system 'BPUSS'. As a result of this measure, optimal answers are provided according to the level of the personnel, which has improved the self-resolution rate for the sales team and reduced the need for escalation. You can find more details about the case in the provided materials, so please feel free to download and review them. [Case Overview] ■Industry: Finance ■Job Type: Back Office (Internal Inquiry Response) ■Business Content: Inquiry Desk for Sales *For more details, please refer to the PDF document or feel free to contact us.

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What is BPMN?

Understanding business processes! We propose appropriate solutions based on the customer's business improvement objectives and goals!

"BPRescue" is a consulting service for improving business efficiency, born from years of outsourcing experience, aimed at solving the challenges of operational efficiency faced by many companies. "BPMN" refers to the activity of visualizing workflows and analyzing operations from various perspectives. We will propose appropriate scopes and granularity of the tasks to be documented based on the customer's objectives and goals for business improvement. 【Features】 ■ Understanding of business processes ■ Calculation of necessary time and costs for each person in charge and each process ■ Examination of the locations and significance of errors ■ Understanding of the processes related to QCDF issues and their causes *For more details, please refer to the related links or feel free to contact us.

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Improvement methods for the business efficiency consulting service "BPRescue"

[Currently distributing case study materials for download] Visualizing business processes is not the goal, but a means! We support our customers all the way to their goals for improving their challenges.

BPRescue" is a business efficiency consulting service born from years of outsourcing experience, aimed at solving the operational efficiency challenges faced by many companies. As a method of improvement, we first hold a meeting with the client to clarify the objectives and goals. We visualize the identified issues using "BPMN" and investigate the causes. There is no need for the client to prepare any materials, as our staff will handle everything from the hearing to the creation, eliminating unnecessary workload. Next, we analyze the causes and propose countermeasures. We do not simply hand over the proposals. For example, we can leverage our outsourcing business to improve the situation from within the field. Additionally, we provide regular verification and reporting, making the effects easy to understand. *For more details, please refer to the related links or feel free to contact us. ★You can view case study materials for our service by downloading the PDF below.

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Internal Inquiry Efficiency System 'BPUSS': Use Cases in the Financial Industry

[Currently distributing case study materials for download] Building QA knowledge with BPUSS! Introducing a case where it was utilized for sales support in a finance company.

We will introduce a case study from the financial industry utilizing the internal inquiry efficiency system 'BPUSS'. A major finance company (N) was conducting sales support operations with a scale of over 20 people. However, due to frequent personnel changes, knowledge sharing of expertise was not taking place, leading to an increase in inquiries from sales representatives and putting pressure on the support staff's workload. Therefore, we built a QA knowledge base using our product and deployed it to the sales representatives, working towards optimizing inquiry responses without waste. [Case Overview] ■ Major Finance Company (N) ■ Sales Support Operations ■ Scale: Over 20 people ★ You can view the adoption case materials for our service by downloading the PDF from the link below.

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Internal Inquiry Efficiency System 'BPUSS': Case Studies in the Food Industry

[Currently distributing case materials for download] Real-time sharing with other staff is possible! Strengthening support for remote work in inquiry desk operations!

We would like to introduce a case study from the food industry utilizing the internal inquiry efficiency system 'BPUSS'. Food Company (N) was operating an inquiry contact center with a scale of over 20 staff members. By utilizing our product, even staff working from home can easily ask questions. By leveraging the question function of our product, the inquiries are directly accumulated as knowledge data, allowing for real-time sharing with other staff members. This enabled the inquiry contact center operations to be carried out without compromising the quality of user support, which was a concern for remote work. 【Case Overview】 ■ Food Company (N) ■ Inquiry Contact Center Operations ■ Scale: Over 20 staff members ★ You can view the case study materials for our service by downloading the PDF from the link below.

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Optimize responses according to skills! Introducing 'BPUSS'

[Currently distributing case study materials for download] Reduce escalation and knowledge workload! Provide answers tailored to skills for each question!

We would like to introduce "BPUSS," an internal inquiry efficiency system that optimizes responses based on skills. By utilizing evaluation data from Q&A obtained from users, we provide better answers. We offer responses tailored to the user's skill level, and you can verify whether the Q&A is contributing to problem-solving through various data analysis features. Additionally, the BPUSS algorithm extracts Q&A that are believed not to be contributing to problem-solving, allowing for a review of the Q&A. 【Effects】 ■ Improved self-resolution rate for staff ■ Reduction in escalation and knowledge work hours ■ Reduced workload for leaders ★ You can view case study materials for this service by clicking on "PDF Download" below.

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Business Efficiency Improvement Consulting 'BPRescue' Case Study of an Electrical Manufacturer

[Currently distributing case study materials for download] Reporting concerns and supporting the selection of BPO scope! Case study of a medical manufacturer support desk.

We would like to introduce a case study of a major electronics manufacturer utilizing the business efficiency consulting service "BPRescue." The major electronics manufacturer (M) operated a support desk with fewer than 10 staff members. In response, we categorized and organized the inquiries based on multiple axes such as difficulty level and the presence of documentation. Furthermore, we utilized BPMN to visualize the key points to consider when executing BPO. We reported on the operational effects and concerns post-BPO and supported the selection of the BPO scope. 【Case Overview】 ■ Major Electronics Manufacturer (M) ■ Support Desk ■ Scale: Fewer than 10 staff ★ You can view the case study materials for this service by downloading the PDF from the link below.

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Business Efficiency Consulting 'BPRescue': Case Studies in the Financial Industry

[Case study materials available] Elimination of personal information input errors! We will introduce examples of its use in financial back-office operations!

We would like to introduce a case study from the financial industry utilizing the business efficiency consulting service "BPRescue." A major credit card company (J) was conducting administrative tasks related to card issuance with a team of over 20 people. In response, we analyzed the error rates for each person in charge and each process, dividing roles between data entry and verification. We then aligned the workflow with a revised checklist tailored to the process. As a result, we improved the inefficiencies and inconsistencies in operations, achieving zero errors. [Case Overview] ■ Major credit card company (J) ■ Administrative tasks related to card issuance ■ Team size: over 20 people ★ You can view the case study materials for our service by downloading the PDF below.

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Introduction to Business Efficiency Consulting "BPRescue"

[※Case materials are available for download] Effective business improvement consulting from a practical perspective! We propose suitable plans tailored to your challenges.

We would like to introduce our business efficiency consulting service, "BPRescue." First, as a warm-up for BPR, we create a business flow diagram (BPMN) and diagnose the factors causing issues. For the detected factors, we create detailed BPMNs and analyze the causes of their occurrence. Next, we develop countermeasures centered around DX solutions that are appropriate for the identified causes and create an action plan for implementing these measures. Furthermore, we provide support until the countermeasures are executed and conduct regular effectiveness verification. Based on the effectiveness verification, we implement business improvements in an agile manner. 【Business Improvement Steps】 ■ Detection of issue factors ■ Cause analysis of factor occurrence ■ Improvement planning ■ Execution and verification ★ You can view case study materials for our service from the "PDF Download" link below.

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QA system 'BPUSS' *Capable of analyzing usage status, search counts, resolution rates, etc.

It is possible to analyze various data such as user login status, search counts, and resolution rates. You can properly confirm the effects of implementing BPUSS.

"BPUSS" is an internal inquiry efficiency system/cloud-based QA system that collects evaluations of QA and provides answers suited to the user's skill level. While using "BPUSS," users can analyze various data such as search counts and resolution rates. It is easy to continuously analyze whether the product is exceeding expected effects. Our staff will propose countermeasures as needed. 【About Various Data Analysis of QA】 ■Easy-to-read Graph Display You can view various data such as user login status, search counts, and resolution rates in graph form. ■Visualization of User Utilization We will disclose data such as login status to your management users, allowing you to verify whether the implementation of BPUSS has been effective. *For more details, please download the PDF or contact us.

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QA system 'BPUSS' *The accuracy of QA improves based on user evaluations.

By having users evaluate QA, higher quality QAs will be displayed at the top! It is a QA system that continuously improves the accuracy of search results.

"BPUSS" is an internal inquiry efficiency system/cloud-based QA system that accumulates evaluations of QA and provides answers suited to the user's skill level. After confirming the QA, data is accumulated as users evaluate the content, leading to higher-rated QAs being displayed at the top, thus improving the quality of problem-solving. 【About the QA Evaluation System】 ■ Evaluation Function Users can search for QAs and evaluate whether the answers obtained helped resolve their issues. ■ Better Search Results through Evaluation QAs that gather high ratings are displayed higher, leading to better problem resolution. ■ Continuous Use for Improved Accuracy By continuously collecting evaluations from users, the search results evolve to become better. *For more details, please download the PDF or contact us.

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Internal Inquiry Efficiency System "BPUSS"

[Currently distributing case materials for download] Based on the "skill level" according to the proficiency in the business, we provide answers tailored to each user's level!

"BPUSS" is an internal inquiry efficiency system/cloud-based QA system that accumulates evaluations of QA and provides answers tailored to the user's skill level. Since the proficiency levels of users vary, simply providing uniform answers cannot be considered an effective QA system. "BPUSS" assigns a "skill level" to each user and displays answers that match their level, contributing to problem-solving. *For more details, please download the PDF or contact us.*

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[BPUSS Case Study] A System that Provides Answers Suited to Skills

[Currently distributing case materials for download] A case study of implementing a QA system where the answers vary based on the level of the questioner, addressing the inability to support new employees!

We would like to introduce a case study where the internal inquiry efficiency system "BPUSS" was utilized to solve challenges in a call center for the e-commerce industry. The company implemented the system and conducted telework during the COVID-19 pandemic, but they were unable to provide sufficient support to new employees, resulting in a decline in their effective working rate and awareness, as well as mistakes in responses. To address this, they provided a QA system that offers suitable answers based on the skill level of the questioner to new employees, enhancing the support system as a companion aid for telework. This helped resolve issues such as "It's hard to ask questions even if I want to..." and "I can't fully understand what the leader is saying..." 【Customer Information】 ■Industry: E-commerce ■Job Type: Call Center ■Team Size: Approximately 20 members ■Target Model: BtoC, BtoB ★You can view the case study materials for this service by downloading the PDF from the link below.

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[BPRescue Case Study] Selection of Scope for Business Outsourcing Using BPMN

[Case study materials available] Inquiry responses transitioning from cell operations to line operations! A case that organizes the areas that experienced personnel should handle and those that they should not.

We would like to introduce a case study where we solved issues at a support desk in the real estate industry using our business efficiency consulting service, 'BPRescue.' In this company, the inquiries were complex, necessitating the assignment of knowledgeable personnel to handle them. Therefore, we utilized BPMN to organize the areas that should be handled by experienced staff and those that should not. For the first level of inquiry, we employed outsourcing, allowing only the parts that could not be handled by contracted staff to be addressed, while utilizing experienced personnel (in-house resources) for the second level of inquiry. 【Customer Information】 ■Industry: Real Estate ■Job Type: Support Desk ■Team Size: Approximately 20 members ■Target Model: BtoC ★You can view the case study materials for this service by downloading the PDF from the link below.

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[BPRescue Case Study] Business Improvement for Reducing Complaints

[Case study materials available] Delays in information sharing due to unnecessary duplicate processes! A case of reorganizing role distribution tailored to areas of expertise.

We would like to introduce a case study where we solved challenges in a real estate call center using our business efficiency consulting service, 'BPRescue.' The company was able to handle customer interactions without issues, but there were delays in information sharing with the sales team, leading to a high number of complaints from sales. To address this, we utilized BPMN. We discovered that unnecessary duplicate processes, difficulties in using the system, and inappropriate role distribution were occurring. We measured the Average Handling Time (AHT) for each staff member at each stage, reorganized role distribution according to their areas of expertise, and reduced unnecessary processes through system changes. [Customer Information] ■ Industry: Real Estate ■ Job Type: Call Center ■ Team Size: Approximately 10 members ■ Target Model: BtoC, BtoB ★ You can view the case study materials for this service by downloading the PDF from the link below.

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[BPUSS Case Study] How to Prevent Operational Strain in Response to Inquiries?

Unable to perform the leadership tasks that should originally be done! Introducing a case where optimal answers can be provided through the use of the internal inquiry efficiency system "BPUSS."

We will introduce a case study on solving issues using the internal inquiry efficiency system/QA system 'BPUSS' handled by Duepion. By utilizing BPMN to visualize operations, it was revealed that unnecessary question workload was frequent, leading to a strain on the leaders' availability. By using our product, we can provide optimal answers to each staff member. This reduces unnecessary escalations, allowing leaders to engage in their core tasks. 【Case Overview】 ■Issues - It was found that unnecessary question workload was frequent due to the visualization of operations, leading to a strain on the leaders' availability. ■Solution - By using our product, optimal answers can be provided to each staff member. - Unnecessary escalations are reduced, allowing leaders to engage in their core tasks. *For more details, please refer to the PDF document or feel free to contact us.

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[BPUSS Case Study] How to Prevent the Formalization of QA?

[Currently distributing case materials for download] There are no usable answers in the QA list! Introducing a case where the entire team can update the QA.

We would like to introduce a case study on problem-solving using the internal inquiry efficiency system "BPUSS" at Duepion. If QA updates are not made, it becomes difficult to find usable QAs, leading to situations where the QA list is not used, resulting in mistakes and an influx of inquiries to the leader. To address this, we enable staff to register and publish the questions they ask the leader as "My QA" in our product, allowing the entire team to update the QA collectively. 【Case Overview】 ■Issue - Without updates, the QA list is not utilized, leading to mistakes and a concentration of inquiries to the leader. ■Solution - By registering and publishing the questions asked as "My QA" in our product, the entire team can collectively update the QA. ★You can view the adoption case materials for our service by clicking the "PDF Download" link below.

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[BPRescue Case Study] How to Reduce Unchanging Overtime Hours?

[Case study materials available] Team overtime has become the norm! We will introduce a case where visual management optimized effective operating rates and improved operational inconsistencies.

We will introduce a case study of problem-solving using Duépion's business efficiency consulting service 'BPRescue'. Overtime had become a norm, leading to an increase in overtime costs and a vicious cycle where team members were not retaining. Despite new hires, training hours were consuming resources, which in turn increased overtime. By utilizing BPMN to visualize operations, we discovered that overtime was uneven across teams. We conducted redundancy in operations between teams and established a support system, optimizing the effective operating rate and improving the "variability" in operations. [Case Overview] ■ Issues - Overtime had become a norm, leading to increased overtime costs and a vicious cycle of team member turnover. - Despite new hires, training hours were consuming resources, resulting in increased overtime. ■ Solutions - Utilized BPMN to visualize operations and discovered uneven overtime across teams. - Established a support system to optimize the effective operating rate and improve the "variability" in operations. ★ You can view the case study materials for this service by clicking on the "PDF Download" link below.

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Business Efficiency Consulting "BPRescue"

[Currently distributing case study materials for download] Practical consulting service 'BPRescue' that supports you.

We will introduce the four steps of improvement through our business efficiency consulting service, "BPRescue." ◆Step 1 Confirm QCDF We will hold a meeting with the client to clarify the objectives and goals. ◆Step 2 Visualization with BPMN We will visualize the issues identified in Step 1 using BPMN and explore the causes. No preparation of materials is necessary. Our staff will handle everything from the hearing to the creation, so there is no extra workload. ◆Step 3 Analysis and Proposal of Improvements We will analyze the causes and develop countermeasures. ◆Step 4 Implementation and Verification of Measures We will not just leave the countermeasures to you. For example, we can leverage our outsourcing business to improve the situation from within. Additionally, we will provide regular verification and reporting, making the effects easy to understand. ★You can view case study materials for this service by downloading the PDF below.

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Internal Inquiry Efficiency System 'BPUSS' [*Case Study Collection Available*]

An evolving QA search system! Delivering suitable answers to each individual.

"BPUSS" is an internal inquiry efficiency system/cloud-based QA system that accumulates evaluations of QA and provides answers tailored to the user's skill level. Since it can provide answers that match the staff's skills, it can reduce the workload of supervisors. It can be utilized for cost reduction through decreased escalation time, knowledge sharing with other locations, and as a supportive function for training new employees and telework. 【Features】 ■ Provides answers tailored to the user's skill level ■ Utilizes evaluation data from users to offer better answers ■ Confirms whether the QA is leading to problem-solving through various data analysis functions ■ The BPUSS algorithm extracts QAs that are not believed to be leading to problem-solving, allowing for QA inspection ★ You can view case study materials for this service from the "PDF Download" link below.

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