[Currently distributing case materials for download] Based on the "skill level" according to the proficiency in the business, we provide answers tailored to each user's level!
"BPUSS" is an internal inquiry efficiency system/cloud-based QA system that accumulates evaluations of QA and provides answers tailored to the user's skill level. Since the proficiency levels of users vary, simply providing uniform answers cannot be considered an effective QA system. "BPUSS" assigns a "skill level" to each user and displays answers that match their level, contributing to problem-solving. *For more details, please download the PDF or contact us.*
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basic information
【Features】 ■ Provides answers tailored to the user's skill level ■ Utilizes evaluation data from user-generated QAs to offer better answers ■ Ability to verify whether QAs are contributing to problem-solving through various data analysis functions ■ The BPUSS algorithm extracts QAs that are not believed to be contributing to problem-solving, allowing for QA review ■ Answers suited to skill levels ■ Evaluation feature ■ Improved search results through evaluations ■ Continuous use enhances accuracy ■ Easy-to-read graph displays ■ Visualizes user usage patterns *For more details, please download the PDF or contact us.
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For more details, please download the PDF or contact us.
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Company information
Our business has been nurtured over 30 years at Dofine Co., Ltd. Starting with the call center business, we have pursued specialization and developed various businesses such as training and diagnosis, team dispatch, BPR outsourcing, and consulting.