[Currently distributing case materials for download] Real-time sharing with other staff is possible! Strengthening support for remote work in inquiry desk operations!
We would like to introduce a case study from the food industry utilizing the internal inquiry efficiency system 'BPUSS'. Food Company (N) was operating an inquiry contact center with a scale of over 20 staff members. By utilizing our product, even staff working from home can easily ask questions. By leveraging the question function of our product, the inquiries are directly accumulated as knowledge data, allowing for real-time sharing with other staff members. This enabled the inquiry contact center operations to be carried out without compromising the quality of user support, which was a concern for remote work. 【Case Overview】 ■ Food Company (N) ■ Inquiry Contact Center Operations ■ Scale: Over 20 staff members ★ You can view the case study materials for our service by downloading the PDF from the link below.
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Our business has been nurtured over 30 years at Dofine Co., Ltd. Starting with the call center business, we have pursued specialization and developed various businesses such as training and diagnosis, team dispatch, BPR outsourcing, and consulting.