[Currently distributing case study materials for download] Reduce escalation and knowledge workload! Provide answers tailored to skills for each question!
We would like to introduce "BPUSS," an internal inquiry efficiency system that optimizes responses based on skills. By utilizing evaluation data from Q&A obtained from users, we provide better answers. We offer responses tailored to the user's skill level, and you can verify whether the Q&A is contributing to problem-solving through various data analysis features. Additionally, the BPUSS algorithm extracts Q&A that are believed not to be contributing to problem-solving, allowing for a review of the Q&A. 【Effects】 ■ Improved self-resolution rate for staff ■ Reduction in escalation and knowledge work hours ■ Reduced workload for leaders ★ You can view case study materials for this service by clicking on "PDF Download" below.
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basic information
【Usage Examples】 ■ Food Company Inquiry Desk Operations ・ Strengthening Support for Remote Work ■ Finance Company Sales Support ・ Knowledge Sharing * For more details, please refer to the PDF document or feel free to contact us.
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【Other Achievements】 ■ Numerous major telecommunications companies, major foreign-affiliated apparel companies, etc. *For more details, please refer to the PDF document or feel free to contact us.
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Company information
Our business has been nurtured over 30 years at Dofine Co., Ltd. Starting with the call center business, we have pursued specialization and developed various businesses such as training and diagnosis, team dispatch, BPR outsourcing, and consulting.