Introducing examples from the back office of the financial industry! Establishing a support system through operational redundancy!
A financial company was handling the regular issuance process and immediate issuance process for card application requests, but each team experienced peak periods, leading to an imbalance in workload and increased overtime costs, which became a challenge. In response, we introduced 'BPRescue' to establish a support system through business redundancy. As a result of these measures, we were able to achieve a reduction in overtime costs. You can find more details about the case in the materials, so please feel free to download and review them. [Case Overview] ■Industry: Finance ■Job Type: Back Office ■Business Content: Regular issuance process and immediate issuance process for card application requests *For more details, please refer to the PDF materials or feel free to contact us.
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【Summary of Other Cases】 ■Issue Details - Each team experiences peak periods, leading to uneven workload and increased overtime costs. ■Countermeasure Results - Established a support system through business redundancy. - Reduced overtime costs. *For more details, please refer to the PDF document or feel free to contact us.
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For more details, please refer to the PDF document or feel free to contact us.
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Our business has been nurtured over 30 years at Dofine Co., Ltd. Starting with the call center business, we have pursued specialization and developed various businesses such as training and diagnosis, team dispatch, BPR outsourcing, and consulting.