It is possible to analyze various data such as user login status, search counts, and resolution rates. You can properly confirm the effects of implementing BPUSS.
"BPUSS" is an internal inquiry efficiency system/cloud-based QA system that collects evaluations of QA and provides answers suited to the user's skill level. While using "BPUSS," users can analyze various data such as search counts and resolution rates. It is easy to continuously analyze whether the product is exceeding expected effects. Our staff will propose countermeasures as needed. 【About Various Data Analysis of QA】 ■Easy-to-read Graph Display You can view various data such as user login status, search counts, and resolution rates in graph form. ■Visualization of User Utilization We will disclose data such as login status to your management users, allowing you to verify whether the implementation of BPUSS has been effective. *For more details, please download the PDF or contact us.
Inquire About This Product
basic information
【Features】 ■ Provides answers tailored to the user's skill level ■ Utilizes evaluation data from user-generated QAs to offer better answers ■ Ability to verify whether QAs are leading to problem resolution through various data analysis functions ■ The BPUSS algorithm extracts QAs that are deemed not to contribute to problem resolution, allowing for QA inspection ■ Answers suited to the skill level ■ Evaluation function ■ Better search results through evaluations ■ Improved accuracy with continued use ■ Easy-to-read graph display ■ Visualization of user usage status *For more details, please download the PDF or contact us.
Price range
Delivery Time
Applications/Examples of results
For more details, please download the PDF or contact us.
catalog（6）
Download All Catalogs
![[BPUSS Case Study] How to Prevent Operational Strain in Responding to Inquiries?](https://image.www.ipros.com/public/catalog/image/01/374/664754/IPROS71144423617648304630.jpeg?w=120&h=170)
![[BPUSS Case Study] How to Prevent the Formalization of QA?](https://image.www.ipros.com/public/catalog/image/01/14a/664752/IPROS62450020392502916131.jpeg?w=120&h=170)
![[BPUSS Case Study] A System that Provides Answers Suited to Skills](https://image.www.ipros.com/public/catalog/image/01/351/665220/IPROS66125356726160232731.jpeg?w=120&h=170)
![[Service Implementation Case Studies] BPUSS / BPRescue](https://image.www.ipros.com/public/catalog/image/01/4fe/682499/IPROS05163673197132702376.jpeg?w=120&h=170)
Company information
Our business has been nurtured over 30 years at Dofine Co., Ltd. Starting with the call center business, we have pursued specialization and developed various businesses such as training and diagnosis, team dispatch, BPR outsourcing, and consulting.