Introducing examples from the real estate industry's support desk! Optimizing the allocation of proper resources!
Due to the high difficulty and the requirement for qualifications in the real estate industry, the number of applicants for job postings has decreased by half, leading to challenges in business continuity due to future resource shortages. In response, we implemented 'BPRescue'. We organized business flows by separating tasks that require qualified personnel from those that do not, and optimized resource allocation through BPO. You can find more details about the case in the materials, so please feel free to download and review them. 【Case Overview】 ■Industry: Real Estate ■Job Type: Support Desk ■Job Description: Consultation desk for disputes related to housing *For more details, please refer to the PDF materials or feel free to contact us.
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【Summary of Other Cases】 ■Issue Details - Future shortage of in-house (skilled) resources * The number of applicants for job postings had decreased by half. ■Countermeasure Results - Organized business flows for tasks requiring in-house (skilled) resources and those that do not, implemented BPO, and optimized the allocation of in-house resources. * For more details, please refer to the PDF document or feel free to contact us.
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For more details, please refer to the PDF document or feel free to contact us.
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Our business has been nurtured over 30 years at Dofine Co., Ltd. Starting with the call center business, we have pursued specialization and developed various businesses such as training and diagnosis, team dispatch, BPR outsourcing, and consulting.