By having users evaluate QA, higher quality QAs will be displayed at the top! It is a QA system that continuously improves the accuracy of search results.
"BPUSS" is an internal inquiry efficiency system/cloud-based QA system that accumulates evaluations of QA and provides answers suited to the user's skill level. After confirming the QA, data is accumulated as users evaluate the content, leading to higher-rated QAs being displayed at the top, thus improving the quality of problem-solving. 【About the QA Evaluation System】 ■ Evaluation Function Users can search for QAs and evaluate whether the answers obtained helped resolve their issues. ■ Better Search Results through Evaluation QAs that gather high ratings are displayed higher, leading to better problem resolution. ■ Continuous Use for Improved Accuracy By continuously collecting evaluations from users, the search results evolve to become better. *For more details, please download the PDF or contact us.
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【Features】 ■ Provides answers tailored to the user's skill level ■ Utilizes evaluation data from user-generated Q&A to offer better responses ■ Ability to verify whether Q&A leads to problem-solving through various data analysis functions ■ The BPUSS algorithm extracts Q&A that are deemed not to contribute to problem-solving for review ■ Answers suited to skill levels ■ Evaluation feature ■ Improved search results through evaluations ■ Continuous use enhances accuracy ■ Easy-to-read graph displays ■ Visualizes user engagement *For more details, please download the PDF or contact us.
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Our business has been nurtured over 30 years at Dofine Co., Ltd. Starting with the call center business, we have pursued specialization and developed various businesses such as training and diagnosis, team dispatch, BPR outsourcing, and consulting.