[Currently distributing case study materials for download] Building QA knowledge with BPUSS! Introducing a case where it was utilized for sales support in a finance company.
We will introduce a case study from the financial industry utilizing the internal inquiry efficiency system 'BPUSS'. A major finance company (N) was conducting sales support operations with a scale of over 20 people. However, due to frequent personnel changes, knowledge sharing of expertise was not taking place, leading to an increase in inquiries from sales representatives and putting pressure on the support staff's workload. Therefore, we built a QA knowledge base using our product and deployed it to the sales representatives, working towards optimizing inquiry responses without waste. [Case Overview] ■ Major Finance Company (N) ■ Sales Support Operations ■ Scale: Over 20 people ★ You can view the adoption case materials for our service by downloading the PDF from the link below.
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Our business has been nurtured over 30 years at Dofine Co., Ltd. Starting with the call center business, we have pursued specialization and developed various businesses such as training and diagnosis, team dispatch, BPR outsourcing, and consulting.