[BPUSS Case] Overwhelmed with inquiries, unable to proceed with core business activities.

Case study in the financial industry: Reducing escalation responses in back office (internal inquiry handling)!

In the financial industry, the development team has been handling inquiries from the sales team. Due to regular personnel changes in the sales department, the same questions have frequently arisen at the inquiry desk, causing difficulties for the development team in performing their core duties. To address this, we implemented the Q&A system 'BPUSS'. As a result of this measure, optimal answers are provided according to the level of the personnel, which has improved the self-resolution rate for the sales team and reduced the need for escalation. You can find more details about the case in the provided materials, so please feel free to download and review them. [Case Overview] ■Industry: Finance ■Job Type: Back Office (Internal Inquiry Response) ■Business Content: Inquiry Desk for Sales *For more details, please refer to the PDF document or feel free to contact us.

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