[BPUSS Case] QA has become formalized and is difficult to utilize.

Introducing examples from the back office of the telecommunications industry! Reducing Q&A time for leaders!

A telecommunications company was handling administrative tasks for invoice aggregation services. Although there was a QA managed in Excel, it was underutilized due to its difficulty of use and low update frequency. As a solution, they implemented 'BPUSS'. The QA was scrutinized based on resolution rates and usage frequency, allowing for appropriate QA updates. As a result, they were able to reduce the time spent on Q&A for leaders by increasing the utilization rate of the QA. You can find more details about the case in the materials, so please feel free to download and review them. 【Case Overview】 ■Industry: Telecommunications ■Job Type: Back Office ■Business Content - Administrative tasks for invoice aggregation services (from invoice aggregation to web uploading of information) *For more details, please refer to the PDF materials or feel free to contact us.

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