Case study in a medical system company support desk! Organizing escalation system and equipment issues!
A medical system manufacturer is considering outsourcing to make effective use of resources, but they face the problem of being unable to scrutinize areas suitable for outsourcing due to the narrow and deep scope of their operations. To address this, they implemented 'BPRescue'. This tool categorizes inquiries and assesses the scope for outsourcing based on difficulty and the availability of manuals. Additionally, they utilized business flow diagrams (BPMN) to organize the escalation system and equipment issues. You can find more details about the case in the provided materials, so please feel free to download and review them. 【Case Overview】 ■Industry: Medical Systems ■Job Type: Support Desk ■Business Content: Inquiry desk for system inquiries from sales companies *For more details, please refer to the PDF document or feel free to contact us.
Inquire About This Product
basic information
【Summary of Other Cases】 ■Issue Details - We would like to consider outsourcing to make effective use of resources, but the scope is narrow and deep, making it difficult to examine areas suitable for outsourcing. ■Countermeasure Results - Examination of outsourcing scope based on inquiry content. - Organization of escalation system and equipment issues. *For more details, please refer to the PDF document or feel free to contact us.
Price range
Delivery Time
Applications/Examples of results
For more details, please refer to the PDF document or feel free to contact us.
catalog（4）
Download All Catalogs![[Service Implementation Case Studies] BPUSS / BPRescue](https://image.www.ipros.com/public/catalog/image/01/4fe/682499/IPROS05163673197132702376.jpeg?w=120&h=170)
Company information
Our business has been nurtured over 30 years at Dofine Co., Ltd. Starting with the call center business, we have pursued specialization and developed various businesses such as training and diagnosis, team dispatch, BPR outsourcing, and consulting.