[Case study materials available] Elimination of personal information input errors! We will introduce examples of its use in financial back-office operations!
We would like to introduce a case study from the financial industry utilizing the business efficiency consulting service "BPRescue." A major credit card company (J) was conducting administrative tasks related to card issuance with a team of over 20 people. In response, we analyzed the error rates for each person in charge and each process, dividing roles between data entry and verification. We then aligned the workflow with a revised checklist tailored to the process. As a result, we improved the inefficiencies and inconsistencies in operations, achieving zero errors. [Case Overview] ■ Major credit card company (J) ■ Administrative tasks related to card issuance ■ Team size: over 20 people ★ You can view the case study materials for our service by downloading the PDF below.
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Our business has been nurtured over 30 years at Dofine Co., Ltd. Starting with the call center business, we have pursued specialization and developed various businesses such as training and diagnosis, team dispatch, BPR outsourcing, and consulting.
