Case in the financial industry back office (internal inquiry response)! Can be shared in real-time with other locations!
A financial company was struggling with the inability to share knowledge across different locations. To address this, they implemented the cloud-based QA system 'BPUSS'. Questions that arose at one location could now be shared in real-time with other locations, resulting in a reduction in the number of verbal inquiries and improved efficiency. You can view the details of the case in the provided materials, so please feel free to download and take a look. [Case Overview] ■Industry: Finance ■Job Type: Back Office (Internal Inquiry Response) ■Business Content: Inquiry contact point for sales *For more details, please refer to the PDF document or feel free to contact us.
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【Summary of Other Cases】 ■Issue - Knowledge sharing is not occurring across different locations. ■Countermeasure Result - A cloud-based QA system was implemented, allowing questions raised at one location to be shared in real-time with other locations. *For more details, please refer to the PDF document or feel free to contact us.
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For more details, please refer to the PDF document or feel free to contact us.
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Our business has been nurtured over 30 years at Dofine Co., Ltd. Starting with the call center business, we have pursued specialization and developed various businesses such as training and diagnosis, team dispatch, BPR outsourcing, and consulting.