[BPUSS Case] The day ends with escalation response.

Introducing a case study from the telecommunications industry! Achieving a reduction in escalation time!

The administrative tasks of companies in the telecommunications industry were concentrated on questions directed to the leaders, leading to a situation where leaders were overwhelmed with escalation responses and had to perform their duties outside of business hours. To address this, we implemented the QA system 'BPUSS.' This system provides optimal answers based on skills, which has improved the self-resolution rate among staff. As a result, escalation time has been reduced, allowing leaders to focus on their core responsibilities. You can find more details about the case in the provided materials, so please feel free to download and review them. 【Case Overview】 ■Industry: Telecommunications ■Job Type: Back Office ■Business Content: Billing ・Administrative tasks for invoice aggregation services (from invoice aggregation to web uploading of information) *For more details, please refer to the PDF materials or feel free to contact us.

Workflow System