[BPRescue Case Study] Selection of Scope for Business Outsourcing Using BPMN

[Case study materials available] Inquiry responses transitioning from cell operations to line operations! A case that organizes the areas that experienced personnel should handle and those that they should not.

We would like to introduce a case study where we solved issues at a support desk in the real estate industry using our business efficiency consulting service, 'BPRescue.' In this company, the inquiries were complex, necessitating the assignment of knowledgeable personnel to handle them. Therefore, we utilized BPMN to organize the areas that should be handled by experienced staff and those that should not. For the first level of inquiry, we employed outsourcing, allowing only the parts that could not be handled by contracted staff to be addressed, while utilizing experienced personnel (in-house resources) for the second level of inquiry. 【Customer Information】 ■Industry: Real Estate ■Job Type: Support Desk ■Team Size: Approximately 20 members ■Target Model: BtoC ★You can view the case study materials for this service by downloading the PDF from the link below.

Workflow System