ANAビジネスソリューション List of Products and Services

No matter how carefully one approaches their work, mistakes are inevitable as long as we are human. However, by implementing effective human error countermeasures, it is possible to make human errors less likely to occur or to prevent them from resulting in serious malfunctions or accidents. The "Human Error Countermeasure Guide" introduces the causes of human errors and specific countermeasures. It also includes a "Human Error Checklist" to help assess the current situation! ◇Recommended for◇ ------------------------------------------ - Those who want to learn about human errors - Those who are unsure of what specific actions to take to prevent accidents and errors - Those considering taking a human error countermeasure training course ------------------------------------------ ▼If you would like the materials, you can download them from the "Related Links."

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For new employees to smoothly progress in their work as professionals, it is essential to acquire basic business manners. Understanding the importance of interacting with a "feeling of valuing the other person," and mastering appropriate language and fundamental business etiquette suitable for a professional, will enable them to respond appropriately and build good trust relationships with those around them through repeated practice. Furthermore, new employees, as they grow, can become valuable assets to the company. The way a company welcomes new employees can significantly affect their motivation and growth. You can read the article "Business Manners to Convey to New Employees and Points to Consider During Their Onboarding" through the related links.

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Employee training is adopted by many companies with the aim of improving employee skills. However, many responsible individuals may be wondering, "What should we pay attention to in order to hold meaningful training sessions?" Blog "What is Employee Training? Key Points and Considerations for Successful Training" The article can be read through the related links below.

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Mistakes that anyone can make as a human can sometimes lead to serious accidents or incidents. Human errors, which are caused by people, can negatively impact business activities, so measures are necessary. Blog "What is Human Error? Explaining the Causes and Countermeasures" You can read the article from the related link.

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ANA's Kaizen is based on the production method created by Toyota Motor Corporation, adapted for use in non-manufacturing sectors, and was implemented in the maintenance department in 2015. The following year, in 2016, it was expanded to the entire operations department. As a result: - Annual work hours within the department were reduced by "14,600 hours." - Annual work hours for cabin attendants were reduced by "21,000 hours." - Costs associated with engine preservation for aircraft at Narita Airport were reduced by "5 million yen" over six months. - The time required for initial responses to customer complaints was reduced by "61%." Additionally, there are qualitative achievements that are not easily quantified, such as: "Feeling proud to work at ANA" and "Work has become more enjoyable," which have been frequently expressed by employees on the ground. Over 90% of people responded that "productivity has improved as a result of Kaizen activities." In today's rapidly changing environment, both individuals and organizations need to adapt to these changes. Daily Kaizen is essential for this. However, many companies seem to struggle with establishing Kaizen activities. This is a recommended book for those companies struggling with the implementation of Kaizen.

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"I don't understand the values of new employees and younger staff, and I don't know how to interact with them." "My own methods of guidance don't work, and my subordinates and juniors aren't developing as I hoped." "I'm afraid of being accused of power harassment, so I can't give my subordinates any warnings." Many people may be struggling with these issues regarding development methods. By providing effective guidance and development to young employees who will bear the future of the company, we can enhance engagement, reduce turnover, and improve productivity, which in turn can significantly contribute to the revitalization of the entire organization and the growth of the company. By understanding the characteristics of how people and generations perceive things and their values, and by learning about the impact of harassment and the necessity of prevention, as well as the behaviors expected of oneself, we can acquire development methods that maximally support individual growth.

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We have prepared three step-up courses for those who have completed the basic course of the "Human Error Prevention Training." 【Hearing & Analysis Course】 Learn the methods for conducting accurate hearings from the parties involved when accidents or issues occur, as well as the basics of the subsequent analysis. 【System Course】 Understand the importance of staff on the system-building side not creating error factors in order to prevent human errors, and grasp the key points of system creation. 【Behavior Course】 Learn the fundamentals for enhancing the quality of individual behaviors, creating opportunities for behavioral change, and building a team that is resilient to errors.

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This is a brochure for educational and training services that provides know-how cultivated by the ANA Group as a training program. ■Recommended for the following individuals■ - Those who want to enhance organizational strength through human resource development - Those who want to use actual implementation cases and feedback from participants as consideration materials - Those who have various challenges but do not know what kind of training would be suitable - Those who want to improve their feelings of valuing others and their awareness of hospitality - Those who want to reduce mistakes caused by a lack of communication

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Business mistakes can trigger a loss of trust in safety management, which can damage a company's brand image. Improving safety management through a review of business flows is becoming an unavoidable necessity for many companies. Our company offers training programs based on the world-class safety management expertise developed by the ANA Maintenance Department. We have a "Human Error Countermeasures Training" program that teaches methods to address human errors as a countermeasure to safety-related issues. We encourage you to utilize this as a means to improve your company's services and operations. [Issues] ■ Troubles are occurring due to operational problems - There can be conflicts with customers due to mistakes or accidents at work - Work is overly dependent on individuals, leading to variability in response capabilities depending on the person in charge - There are many "near misses" during operations, but fundamental responses have not been implemented.

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This training program allows participants to learn about how to maximize the use of Google Workspace products through hands-on experience with the products. At the ANA Engine Maintenance Building (a factory specialized in maintaining jet engines equipped on aircraft operated by ANA), based on the ANA Group's 2013 policy for the introduction of Google Workspace (cloud computing productivity-enhancing groupware tools), tablets have been distributed to on-site maintenance staff since 2015 to promote DX (efficiency and automation) using Google Workspace. Even when it comes to promoting DX, it can be unclear where to start. In this training, participants will experience Google Workspace products firsthand and create sample products using Google Sites that will help streamline internal information sharing. This program is recommended for companies and organizations looking to advance their DX initiatives.

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At the ANA Engine Maintenance Building, we provided tablets to on-site mechanics in 2015 and are promoting DX (digital transformation) while utilizing Google Workspace. The training titled "ANA Group Maintenance Department's DX Promotion Techniques with a Tour of the ANA Engine Maintenance Factory" features ANA Group mechanics who are responsible for DX promotion guiding participants through the ANA Engine Maintenance Factory, introducing efforts related to safety and quality, DX initiatives on-site, and tips for implementation during the introduction phase. *Currently, only public courses are being held. This training is recommended for those looking to gain insights into DX promotion and for those considering the introduction of training.

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By acquiring proper business manners, you can build trust with clients and employees, leading to an improved organizational image and increased customer satisfaction. It is essential for each employee to develop business manners, as it is crucial not only for individual growth but also for the growth of the company. This is an introduction to training that enhances the ability to respond in business situations by mastering a unique thinking and action process based on service engineering that analyzes the behavior and mindset of ANA cabin crew, providing a method to "build trust with others in a short time" from both a mindset and skill perspective.

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To help new employees build trust with those around them and become capable individuals. Even in an era of rapid change and difficulty in predicting the future, we support the development of individuals who can build trust and thrive. ◇◇ Features of New Employee and Young Employee Training ◇◇ 1. Encourages a shift from student to professional mindset and behavior. 2. Teaches the importance of interacting with a "genuine concern for others" to facilitate smooth work processes and connect actions to building trust. 3. By repeatedly engaging in exercises, participants will acquire appropriate language and basic business manners suitable for professionals, enhancing their practical skills.

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In the Basic Course, you can enhance your ability to build trust and improve communication skills by utilizing the "4 Steps to Enhance Responsiveness," which is inspired by the practices of cabin crew on board. In the Advanced Course, you will learn and apply key points to improve responsiveness and communication among staff to increase patient and user satisfaction. Experienced instructors who have worked in the ANA Group and served as trainers will be in charge. Please feel free to contact us.

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Focusing on interpersonal relationships, which are a cause of mental health issues, we can confirm our communication styles and thought patterns through assessments and discussions based on transactional analysis theory, and identify methods to avoid falling into mental health problems. At the same time, we will cultivate a mindset to support others while confirming the relationships and environments where we can seek help and advice during difficult times. We will share the mindset and know-how for building trust with customers and colleagues that we have practiced for many years at ANA. An experienced instructor with knowledge required in psychological professions, who has been involved in the development of human resources for ANA Group employees, will be in charge. We will convey ways of thinking and communication methods that reduce stress, cultivated through various experiences.

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Various factors, such as the uncertainty of the future and changes in lifestyle, overlap, leading to the possibility that trivial matters can result in harassment. From June 1, 2020, measures to prevent harassment in the workplace have been strengthened, making it the employer's obligation to implement measures against power harassment. Since small and medium-sized business owners have also been required to do the same from April 1, 2022, it is necessary to take measures to prevent power harassment in the workplace. However, simply learning about harassment is not enough to prevent it. It is essential to understand the impact of harassment, the effects on victims, perpetrators, and organizations (companies), and to learn the expected behaviors and attitudes. This training focuses on creating a positive workplace environment that prevents harassment by learning key points such as mindset and communication methods. Please feel free to contact us.

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Based on the experience and know-how of the ANA Group in "sharing goals within a team and aiming for objectives," this program is effective not only in the aviation industry but also in organizations with diverse talent. Through various workshops in this training, participants will experience the importance of communication and teamwork, enhancing their motivation as members of the organization and fostering a desire to build strong teams. This program is open to participants from young professionals to management and executives, regardless of industry. ----------------------------- This program is recommended for organizations facing the following challenges: - Wanting to enhance team strength in the context of the growing prevalence of remote work - Difficulty in sharing values and information due to diverse working styles - Seeking to further smooth collaboration within teams and between departments -----------------------------

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The promotion of DEI (Diversity, Equity, and Inclusion) has become a management challenge for companies in recent years. Until now, the term "Diversity & Inclusion" was commonly used, but recently there has been an increase in the use of the term "DEI," which incorporates the concept of "Equity." It is important to understand the basic knowledge of DEI and the required environment, as well as to recognize the challenges and barriers related to DEI promotion within oneself and the organization, and to think concretely about initiatives at both the individual and organizational levels. This program is designed to lead to the promotion of DEI. The program will be led by instructors from the cabin crew and passenger service staff, who have trained numerous employees on the front lines of ANA. With their diverse experiences, they can be utilized regardless of the customer's industry or business type. Please feel free to contact us.

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"Career Training for Middle Seniors from the Perspective of ANA's Approach to Human Development - OK! GO! with Your Potential" addresses the significant changes in the environment surrounding the middle senior generation in an era where life expectancy is increasing and the average lifespan is extending. The activation of the middle senior generation is a theme that many companies are focusing on. To ensure that this generation continues to thrive, it is essential to enhance self-efficacy and provide opportunities for individuals to reflect on their careers and confirm their strengths and values. This training will explore personal potential and future career possibilities based on the concept of "ANA's Approach to Human Development: Human Power × Expertise = Actionable Talent." Experienced instructors who have been involved in the talent development of ANA Group employees will lead the program.

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At ANA Group, we value "assertion" to ensure that work undertaken collaboratively across different roles and responsibilities progresses smoothly as a team. Smooth communication and relationships in the workplace significantly contribute to important factors for companies, such as team and organizational productivity, employee satisfaction, and turnover rates. In the "Assertion Training," participants learn the mindset and skills for assertive communication that allows them to express themselves appropriately without damaging their relationships with others. If you want to resolve communication issues in the workplace or daily life, or if you wish to acquire appropriate self-expression methods, please feel free to contact us.

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Do you have any challenges or concerns when communicating with global staff? - You don't know the key points to keep in mind for good communication with global staff. - You feel that "Aun no kokyu" (the unspoken understanding) and "Japanese-style indirect expressions" may be difficult for global staff to understand. - With an increase in online meetings with overseas colleagues, you feel very anxious because you are not good at English. In our training, we will emphasize the importance of understanding and respecting each other's cultural differences while providing tips for smooth communication with global staff in a business setting. For the English communication part, we will enhance practical skills with instructors who are native English speakers or have equivalent English proficiency. We encourage you to consider participating.

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While we cannot eliminate human error, it is possible to control its impact. The "Human Error Prevention Training" has evolved into a program that can be utilized by various industries, based on the "training for personnel involved in maintenance work and human factors training" that has been conducted by ANA's maintenance department. For those who have completed the basic course, we offer three step-up courses as part of the "Human Error Prevention Training." Instructors from ANA's maintenance department will support the development of personnel with a solid perspective and skills for safety.

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