ANA's approach to "Kaizen" can be applied to any job type.
ANA's Kaizen is based on the production method created by Toyota Motor Corporation, adapted for use in non-manufacturing sectors, and was implemented in the maintenance department in 2015. The following year, in 2016, it was expanded to the entire operations department. As a result: - Annual work hours within the department were reduced by "14,600 hours." - Annual work hours for cabin attendants were reduced by "21,000 hours." - Costs associated with engine preservation for aircraft at Narita Airport were reduced by "5 million yen" over six months. - The time required for initial responses to customer complaints was reduced by "61%." Additionally, there are qualitative achievements that are not easily quantified, such as: "Feeling proud to work at ANA" and "Work has become more enjoyable," which have been frequently expressed by employees on the ground. Over 90% of people responded that "productivity has improved as a result of Kaizen activities." In today's rapidly changing environment, both individuals and organizations need to adapt to these changes. Daily Kaizen is essential for this. However, many companies seem to struggle with establishing Kaizen activities. This is a recommended book for those companies struggling with the implementation of Kaizen.
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■Author Profile Yoichi Kawahara, ANA Business Solutions Joined ANA in 1985. Engaged in the maintenance of aircraft equipment (such as inertial navigation systems and cockpit instruments) for 8 years. After that, involved in the management of purchasing and repair of aircraft parts, as well as strategic planning in the maintenance headquarters. In 2018, appointed as the head of the KAIZEN Innovation Promotion Office in the maintenance department, leading as the person responsible for KAIZEN and innovation. In KAIZEN utilizing the power of digital technology, aimed to create an environment where "people can focus on what they should do," and continued discussions demanding proactive changes regarding the future image of maintenance personnel. Currently, as an instructor at ANA Business Solutions, conducts training and lectures on human error countermeasures and KAIZEN.
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1,760 yen (including tax)
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◇◇Featured in various media◇◇ ■ "Gendai Business" (March 4, 2025) ■ "Japan Innovation Review" (March 18, 2025) ■ "President Online" (March 24, 2025) ■ "Newsweek Online" (March 25, 2025)
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We offer employee education and training programs that condense the know-how of the ANA Group. All instructors are either long-serving employees of the ANA Group or currently active staff, with a focus on experienced instructors who have been involved in human resource development in maintenance, cabin service, and airport operations.