ANA Group Training [Human Error Prevention Training]

We have released a training program for companies that are looking to strengthen their measures against customer harassment, led by instructors who have dealt with customer harassment in various organizations within the ANA Group. This program will provide hints on "creating a system and structure for employees to work with peace of mind." We will introduce points to be mindful of based on practical experience. ■ Implementation Method Public Seminar (In-person) Instructor Dispatch (In-person) ■ Program Content Lecture Duration: Approximately 120 minutes ------------------------------------------------ Correct understanding of customer harassment Preparation for responding to customer harassment Practical considerations for responding to customer harassment ------------------------------------------------ Please feel free to contact us for details on pricing and the program.

This time, we will introduce the "Team Building Training" and "Human Error Prevention Training." The "Human Error Prevention Training" will focus on three step-up courses designed for those who have completed the basic course. This is recommended for companies and organizations that wish to "not just end the training after one session, but to continuously raise awareness and foster and establish a culture of safety within the organization." In addition to an overview and explanation of the program's features, participants will have the opportunity to experience some exercises. ------------------------------------------ - We want to enhance the quality of workplace relationships and improve organizational performance. - We want to learn specific methods for developing countermeasures while incorporating ANA's management techniques for preventing accidents from recurring. - We want to acquire effective communication and leadership skills to build a team that is resilient to errors. ------------------------------------------ Please feel free to join us. [Tokyo Session] September 25, 2024 (Wednesday) 14:00 - 15:00 [Osaka Session] October 17, 2024 (Thursday) 14:00 - 15:00

The "Human Error Prevention Training," which has received great acclaim from many companies and organizations for fostering a safety culture, offers three step-up courses for those who have completed the basic course. ▼▼ Step-Up Course Lineup ▼▼ ■ Hearing & Analysis Course (In-person/Online) Learn the accurate methods for conducting hearings from the parties involved when accidents or issues occur, as well as the basics of the subsequent analysis. (Completion of the "Basic Course" of 4 hours or more is required) ■ System Course (In-person/Online) Understand the importance of staff on the system creation side not creating error factors to prevent human errors, and grasp the key points of system development. (Completion of the "Basic Course" of 2 hours or more is required) ■ Behavior Course (In-person/Online) Learn the basics for enhancing the quality of individual behaviors, creating opportunities for behavioral change, and building a team that is resilient to errors. (Completion of the "Basic Course" of 2 hours or more is required) Each step-up course is offered in both instructor-led and public seminar formats. Please feel free to contact us.

I will share the practices of the ANA Group's maintenance department in my presentation. KAIZEN is fundamentally about "people development." Do you ever find yourself thinking, "This job is a hassle" or "Isn't there a more efficient way to do this"? Recognizing these concerns is the raw material of KAIZEN. I will introduce the KAIZEN activities and digital transformation initiatives that the ANA Group's maintenance department is undertaking, based on the "awareness" that each individual's work brings. By promoting KAIZEN activities, we aim to realize "high quality" and "high productivity," and by leveraging "the power of digital," we strive for a world where "people can focus on what they should be doing." Yoichi Kawahara Instructor for Human Error Prevention at ANA Business Solutions Co., Ltd. After joining All Nippon Airways Co., Ltd., he worked for eight years in the maintenance department, engaged in the maintenance of aircraft equipment (computers and instruments). In 2015, he fully introduced KAIZEN activities into the maintenance department and has been promoting KAIZEN activities as the head of the KAIZEN Innovation Promotion Office in the maintenance department. Furthermore, by utilizing the power of digital, he is realizing a world where "people can focus on what they should be doing."