[For Healthcare Settings] ANA Style Training on Hospitality Etiquette in Healthcare Environments
To enhance the satisfaction of patients and users, we will develop skills in responding from the other person's perspective and improve our communication abilities.
In the Basic Course, you can enhance your ability to build trust and improve communication skills by utilizing the "4 Steps to Enhance Responsiveness," which is inspired by the practices of cabin crew on board. In the Advanced Course, you will learn and apply key points to improve responsiveness and communication among staff to increase patient and user satisfaction. Experienced instructors who have worked in the ANA Group and served as trainers will be in charge. Please feel free to contact us.
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basic information
[Training Overview] ■Target Audience Healthcare professionals aiming to acquire basic manners in the medical field (doctors, nurses, pharmacists, caregivers, physical therapists, medical clerks, etc.) Please feel free to contact us.
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Company information
We offer employee education and training programs that condense the know-how of the ANA Group. All instructors are either long-serving employees of the ANA Group or currently active staff, with a focus on experienced instructors who have been involved in human resource development in maintenance, cabin service, and airport operations.