Why not take this opportunity to brush up on your business etiquette and develop a higher level of responsiveness?
By acquiring proper business manners, you can build trust with clients and employees, leading to an improved organizational image and increased customer satisfaction. It is essential for each employee to develop business manners, as it is crucial not only for individual growth but also for the growth of the company. This is an introduction to training that enhances the ability to respond in business situations by mastering a unique thinking and action process based on service engineering that analyzes the behavior and mindset of ANA cabin crew, providing a method to "build trust with others in a short time" from both a mindset and skill perspective.
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basic information
■Target Audience: Individuals, corporations (companies and organizations), government agencies, etc. - Those who want to learn practical business manners - Those who want to learn "adaptability" suited to business scenes and the situation of the other party - Those who want to build trust with others to contribute to the growth of individuals and organizations *We kindly ask that individuals from competing companies refrain from attending.
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We introduce interview articles and case studies from the representatives who have actually implemented our solutions on our company website.
Company information
We offer employee education and training programs that condense the know-how of the ANA Group. All instructors are either long-serving employees of the ANA Group or currently active staff, with a focus on experienced instructors who have been involved in human resource development in maintenance, cabin service, and airport operations.