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SaaS has now become one of the industries with high potential for the future. General companies that utilize services will likely have increasing interactions with the SaaS industry. The SaaS industry has characteristics, advantages, and job roles that differ from traditional IT companies. Understanding the SaaS industry is beneficial for a smooth implementation. This article will explain the benefits that the SaaS industry can bring, as well as the types of companies and job roles that may be relevant to your own company, from the perspective of customer companies using SaaS. *For detailed content of the column, you can view it through the related links. For more information, please feel free to contact us.*

• SFA (Sales Support System)

In sales activities, achieving sales targets is the top priority. To do this, it is essential to manage progress correctly. If progress management is done incorrectly, it could result in a significant burden on the field. I will explain the key points of progress management that will definitely lead to achieving targets. *For detailed content of the column, please refer to the related link. For more information, feel free to contact us.*

• SFA (Sales Support System)

The first action that salespeople take to acquire new customers is "making appointments." What does it mean for "making appointments" to be successful? It means that the appointment leads to an increase in the company's sales and that the company achieves its set budget. This time, we will specifically introduce what preparations should be made for "making appointments" to be successful. Please feel free to use this as a reference. *For more details on the column, you can view it through the related links. For further information, please do not hesitate to contact us.*

• SFA (Sales Support System)

"Enhancing customer management" is one of the essential points for achieving sales success. Implementing a Customer Relationship Management (CRM) system is effective for this purpose. CRM offers numerous benefits, such as "centralized management of customers," "streamlining of operations," and "suitable for information sharing within and between departments." By utilizing not only computers but also mobile devices like iPads, it becomes possible to leverage these systems anytime and anywhere. To improve customer satisfaction and increase sales, we will introduce recommended CRM apps that can be used on iPads, along with the benefits of utilizing them. *For more details on the column, please refer to the related links. For further inquiries, feel free to contact us.*

• CRM (Customer Relationship Management System)

This document focuses on the KSFs necessary for achieving KGI and KPI, explaining their definitions, relationships, and appropriate setting methods, as well as how to utilize CRM/SFA tools to assist in setting each indicator. It also discusses successful cases of appropriate KSF settings and key points for selecting CRM/SFA that contribute to performance improvement. Additionally, it includes features and implementation results of our product "e-Sales Manager Remix." [Contents] ■ Definitions and relationships of KGI/KPI and KSF ■ Setting KSF/KPI necessary for achieving KGI ■ Successful cases of appropriate KSF settings ■ [Feature] CRM/SFA utilization techniques useful for managing key indicators ■ Key points for selecting CRM/SFA that contribute to performance improvement *For more details, please refer to the PDF document or feel free to contact us.

• CRM (Customer Relationship Management System)
• SFA (Sales Support System)

This document provides a basic explanation of SFA, a sales support system, along with specific utilization methods and case studies. It explains the necessity and mechanism of SFA, which is an essential tool for sales strategy, as well as its main functions and the benefits of implementation. [Contents] ■ What is SFA (Sales Support System)? ■ The necessity and mechanism of SFA ■ Main functions and benefits of implementing SFA ■ Techniques and case studies for utilizing SFA to streamline sales activities ■ Key points for selecting SFA that becomes established in companies Additionally, there are many techniques and case studies, such as "planning appropriate improvement measures through timely information sharing." We encourage you to read it. *Currently available for free. Please download the PDF to take a look. Feel free to contact us for more details.

• SFA (Sales Support System)

In the manufacturing industry, after-sales services such as maintenance, repairs, and the sale of consumables are often perceived as a secondary aspect of the sales department. However, in sectors such as durable consumer goods, including automobiles and home renovations, as well as production goods like construction machinery and transportation equipment, there exists a broad after-market that is engaged in highly profitable business, which is not widely known. I will explain the importance of the after-market in an era characterized by rapid changes in the market environment and a time when selling goods is said to be difficult. *For more details on the column, please refer to the related links. Feel free to contact us for more information.*

• SFA (Sales Support System)
• CRM (Customer Relationship Management System)

The financial industry, which is the foundation of the Japanese economy and plays a leading role, is also facing the wave of digital transformation (DX). However, it can be said that the industry as a whole has not yet been able to fully leverage the advanced effects of DX. I will explain the current situation regarding the slow progress of DX due to circumstances unique to the financial industry. By comparing your company’s efforts with those of other industries and the overall DX initiatives in Japan, you will be able to envision the impending DX crisis known as the "2025 cliff" as a reality. *For more details on the column, please refer to the related links. Feel free to contact us for more information.

• SFA (Sales Support System)
• CRM (Customer Relationship Management System)

Amid calls for work style reform, it is believed that many people in management and executive layers are currently implementing organizational reforms. Despite understanding the necessity of organizational reform and taking action, there are likely many who find that the intended reforms and improvements are not being achieved and may even have counterproductive effects. Do you know where the challenges lie and what the key points are? In this article, we will break down the challenges and key points, providing a detailed explanation of specific methodologies. *For more detailed content of the column, please refer to the related links. Feel free to contact us for more information.*

• SFA (Sales Support System)
• CRM (Customer Relationship Management System)

To grow products and businesses, daily sales management is essential. In particular, a convenient method is to create and manage a sales spreadsheet using Excel. By understanding the key points necessary for sales management and the advantages and disadvantages of Excel, you won't face difficulties in the future. This article will explain the steps to create a sales management spreadsheet using Excel, as well as useful functions to use. *For detailed content of the column, please refer to the related links. For more information, feel free to contact us.

• SFA (Sales Support System)
• CRM (Customer Relationship Management System)

Due to the work style reform, regulations on the upper limits of overtime work have been introduced, and companies will face penalties if they do not comply with these limits. Starting from April 2020, small and medium-sized enterprises have also become subject to these regulations, leading to a review and improvement of management systems, such as reducing unnecessary overtime. However, in cases where improvement measures are delayed or where there has historically been a high amount of overtime, it may be difficult to immediately stay within the limits. When overtime has become a habit or there is a shortage of staff, significant ingenuity is required to reduce it. Improvements in employee awareness and company systems are essential, as well as the utilization of IT tools. We will introduce recommended improvement methods and tools, so please use this as a reference. *For more details on the column, you can view it through the related links. For further inquiries, please feel free to contact us.

• SFA (Sales Support System)
• Attendance management system

Acquiring leads (potential customers) is a strategy to connect to future customer growth through various sales and marketing activities, along with subsequent customer nurturing and retention. In this article, we will explain methods for lead acquisition, effective approaches, and successful case studies. *For detailed content of the column, please refer to the related links. For more information, feel free to contact us.*

• SFA (Sales Support System)
• CRM (Customer Relationship Management System)

The sales style has shifted from "selling products" to "solution-based sales," and "listening skills" are now more important than "sales talk." We have entered an era where, rather than asserting the product (sales talk), it is essential to listen to the customer's problems (hearing) and propose solutions (solutions). In this article, we will thoroughly explain the technique that is indispensable for solution-based sales: "hearing" skills. We hope that not only salespeople but also sales managers can utilize this in their on-site guidance. *You can view the detailed content of the column through the related links. For more information, please feel free to contact us.

• SFA (Sales Support System)
• CRM (Customer Relationship Management System)

SaaS refers to cloud services that can be accessed via the internet. In this article, we will clearly explain the meaning and characteristics of SaaS, along with its differences from related terms PaaS and IaaS, as well as representative examples. If you want to deepen your understanding of SaaS and apply it to your business, please use this as a reference. *You can view the detailed content of the column through the related links. For more information, feel free to contact us.

• SFA (Sales Support System)
• CRM (Customer Relationship Management System)

The work style reform-related law has been enacted, and it is particularly required to thoroughly manage overtime to ensure that it does not exceed the upper limit on overtime work. Since there are penalties for exceeding the regulations, it is necessary to seriously tackle the reduction of overtime, but many companies may not have adequately reviewed their practices. Therefore, we have summarized points and benefits for reducing unnecessary overtime. Please refer to this and promptly reduce unnecessary overtime. *For detailed content of the column, you can view it through the related links. For more information, please feel free to contact us.*

• SFA (Sales Support System)
• CRM (Customer Relationship Management System)

Are you struggling to insert graphs to create easy-to-understand materials because you don't know how to make them? This article explains how to create Excel graphs. It also introduces design techniques that make it easier for others to understand, so please take a look for reference. *You can view the detailed content of the column through the related links. For more information, feel free to contact us.

• SFA (Sales Support System)
• CRM (Customer Relationship Management System)

To improve sales, which consist of customer acquisition, conversion rate, and average transaction value, it is necessary to increase each of these components through strategies such as expanding new customers and increasing repeat rates. This article will explain specific measures and successful examples for improving sales. Please take a moment to read through the related links. *You can view the detailed content of the column through the related links. For more information, please feel free to contact us.*

• SFA (Sales Support System)
• CRM (Customer Relationship Management System)

The spread of the new coronavirus has had a significant impact on business activities and corporate performance. Sticking to pre-corona sales styles may make it difficult to recover performance, and above all, similar infectious diseases and disasters will continue to occur in the future. Therefore, I will explain a sales style that can improve performance in the post-corona era. Not only will you avoid a drop in sales in the post-corona era, but you will also learn specific know-how to increase sales, so please take your time to read it carefully. *For detailed content of the column, you can view it through the related links. For more information, please feel free to contact us.

• SFA (Sales Support System)
• CRM (Customer Relationship Management System)

A sales list is a necessary list for conducting efficient and effective sales activities. Salespeople may be familiar with it, but are you aware that the methods for creating and utilizing it effectively have changed? There are various ways to collect lists, and how you utilize the created list can also influence your sales activities. Therefore, this time, we will explain tips for collecting sales lists and tools for creating high-quality lists. *For detailed content of the column, you can view it through the related links. For more information, please feel free to contact us.*

• SFA (Sales Support System)
• CRM (Customer Relationship Management System)

It is important to attempt improvements in operations to increase performance, but there is no textbook for setting goals or timing for those improvements, so it is not uncommon for people to miss the right timing to implement them. However, we want to set goals as early as possible and work on improving operations. To increase the probability of achieving goals, the company's structure and the determination of target figures become very important. Let’s introduce how to achieve these goals. *For more detailed content of the column, please refer to the related links. For further inquiries, feel free to contact us.*

• SFA (Sales Support System)
• CRM (Customer Relationship Management System)

Are you considering implementing SFA but wondering how much it will cost? Do you have concerns like, 'What will I get for the money I spend? I can't quite picture it'? There are many SFA products available, and the price range and the functions you can use can be somewhat categorized. In this article, we will introduce the cost range of SFA and provide a brief overview of representative products and their prices. *You can view the detailed content of the column through the related links. For more information, please feel free to contact us.

• SFA (Sales Support System)
• CRM (Customer Relationship Management System)

"Although I am somewhat managing sales, I don't have much confidence in it." "First of all, what does effective sales management look like? If it really exists, I want to know." Are you struggling with these thoughts? Sales management is a task that directly impacts a company's profits. If you're going to reassess it, you want to know the know-how that can definitely yield results and put it into practice. In this article, we will explain the necessary elements and reasons for sales management, and then introduce the use of SFA/CRM as a method to conduct it efficiently and effectively. *You can view the detailed content of the column through the related links. For more information, please feel free to contact us.*

• SFA (Sales Support System)
• CRM (Customer Relationship Management System)

Sales tools can be broadly categorized into three areas: CRM (Customer Relationship Management), SFA (Sales Force Automation), and MA (Marketing Automation). In this article, we will explain our top 10 recommended sales tools and how to choose them. For more details, please check the related links. *You can view the detailed content of the column through the related links. If you have any questions, please feel free to contact us.*

• SFA (Sales Support System)
• CRM (Customer Relationship Management System)

In business, there are various tasks ranging from routine tasks to those requiring long-term management, as well as individual and team-level tasks of all sizes. A recommended tool for efficiently managing schedules related to such tasks is a ToDo list. Recently, there are many types available, including memo functions for managing schedules in bullet points and cloud-based options that can be shared with the entire team. However, if the ToDo list is used incorrectly, it may lead to inefficiencies in business operations. Therefore, this time, we will introduce the advantages and disadvantages of effectively utilizing a ToDo list to enhance work efficiency. Let’s understand the essence of a ToDo list and use it to improve the way we work within the company. *For more details on the column, please refer to the related links. For further inquiries, feel free to contact us.*

• SFA (Sales Support System)
• CRM (Customer Relationship Management System)

In any organization, it is said that human resources are composed of 20%, 60%, and 20% in order of productivity. This is known as the "262 Rule." Recently, companies have been implementing measures to improve their sales capabilities, such as the introduction of inside sales in the sales department and the utilization of data through tools. However, a significant challenge in promoting sales DX (digital transformation) is the internal education on DX, specifically management. Therefore, this article will explain how to utilize the "262 Rule" to solve management challenges, along with methods for organizational improvement in the sales department. *For more details on the column, please refer to the related links. For further inquiries, feel free to contact us.*

• SFA (Sales Support System)
• CRM (Customer Relationship Management System)

Process management refers to the detailed management of outcomes by breaking them down into steps until the final goal is reached. In this article, we will explain the basic knowledge of process management, successful case studies, and common failures encountered during implementation. *For more detailed information, please refer to the related links. Feel free to contact us for further inquiries.*

• SFA (Sales Support System)
• CRM (Customer Relationship Management System)

When it comes to streamlining sales operations, how well data management is conducted becomes a crucial point. In this article, based on information from November 2023, we will introduce 10 free data management apps. We will also introduce CRM/SFA tools that can be integrated with representative data management apps, so please make sure to read until the end. *For detailed content of the column, you can view it through the related links. For more information, please feel free to contact us.

• CRM (Customer Relationship Management System)
• SFA (Sales Support System)

In managing a business, it is important to formulate a budget. Creating a budget and conducting performance management is essential for clarifying goals and aligning the entire company's direction, enabling efficient activities. However, there are challenges associated with budget formulation. If an easily achievable budget is created, it is unlikely to lead to improved performance, and if an unattainable budget is set, it will be ignored. Therefore, I will discuss the importance of budget formulation and key points for properly conducting the budgeting process. *For more details on the column, please refer to the related links. Feel free to contact us for more information.*

• CRM (Customer Relationship Management System)
• SFA (Sales Support System)

Are you aware that there are differences in the points of awareness and attitudes between people who can and cannot succeed in sales? Sales activities do not yield results simply because one has excellent communication skills or is intelligent and knowledgeable. To lead sales activities to success, it is important to aim for skill improvement, create a solid roadmap, and practice it consistently every day. In this article, we will explain the essential abilities for improving sales skills and the importance of a skill map sheet. At the end of the page, we also introduce a free assessment of sales skills. *You can view the detailed content of the column through the related links. For more information, please feel free to contact us.*

• CRM (Customer Relationship Management System)
• SFA (Sales Support System)

Sales forecasts are essential for setting sales targets in the sales and marketing department. By creating accurate sales forecasts in a timely manner, it establishes a highly planned management approach. However, do you not think that investing in specialized tools for sales forecasting and having sufficient know-how are necessary for this? In fact, by using the statistical functions and analysis features built into Excel, you can create a basic level of sales forecast that can be used in practice. This time, let's check how to create a sales forecast using Excel. *For detailed content of the column, you can view it through the related links. For more information, please feel free to contact us.*

• CRM (Customer Relationship Management System)
• SFA (Sales Support System)

While many may have knowledge of the basics of PDCA, there are likely those who have experienced "results that did not lead to success despite implementation." PDCA is often adopted in sales departments where numerical performance targets are required, but there are still many on-site teams lacking knowledge of specific methods. In particular, there are noticeable cases where the understanding of the essential processes of PDCA, such as "verification" and "evaluation," is insufficient. This article will explain the characteristics of PDCA for individuals and for organizations. Additionally, it will introduce "checkpoints that sales managers should be aware of to avoid failure." *For detailed content of the column, please refer to the related links. For more information, feel free to contact us.*

• CRM (Customer Relationship Management System)
• SFA (Sales Support System)

Are you curious about what work style reform is, its necessity, and the reasons it can enhance productivity? Or are you concerned about missing out on methods other companies are using to improve efficiency, such as remote work? In fact, many companies are already achieving results by embracing the trend of work style reform. In this article, we will explain the overview and necessity of work style reform, as well as key points about remote work that can boost productivity, so please use this as a catalyst to increase your productivity. *You can view the detailed content of the column through the related links. For more information, please feel free to contact us.*

• CRM (Customer Relationship Management System)
• SFA (Sales Support System)

The new normal that has become apparent with the outbreak of the novel coronavirus. If you perceive it merely as a temporary buzzword, it is a dangerous situation. In fact, new normals have occurred in the past, and it is precisely because the pandemic has served as a catalyst that the term "new normal" is being used. Companies must refresh their business models and working styles; otherwise, they risk losing market share and facing bankruptcy. In reality, past new normals have seen the rise of emerging companies and the decline of certain industries and businesses. Therefore, in this article, we will summarize and explain the current state of the new normal that companies should be aware of. We will also provide detailed explanations of specific actions to take, so please use this as a reference. *For more detailed content of the column, please refer to the related links. For further inquiries, feel free to contact us.*

• CRM (Customer Relationship Management System)
• SFA (Sales Support System)

While work style reform is being highlighted, many companies and sales departments are likely struggling with the time it takes to create sales reports. Additionally, there may be managers who are unsure how to effectively utilize these sales reports. Therefore, this time, we will provide a detailed explanation of sales reports. *For more details, please refer to the related links. Feel free to contact us for more information.*

• CRM (Customer Relationship Management System)
• SFA (Sales Support System)

For a company to achieve stable management, it is essential to continuously generate profits. However, if a company lacks abundant resources or superior products and services, it must find ways to differentiate itself from competitors. This is where the importance of formulating a sales strategy for efficient sales activities comes into play. By correctly setting and operating a sales strategy, a company can focus on achieving its goals and expanding sales through precise sales activities. In this article, we will explain the overview of sales strategy, key points for formulation, frameworks, and successful case studies of companies. *For detailed content of the column, please refer to the related links. For more information, feel free to contact us.*

• CRM (Customer Relationship Management System)
• SFA (Sales Support System)

As many people are using social media platforms like Facebook and Twitter, an increasing number of companies are looking to activate communication within their organizations through secure internal social networks and to facilitate information sharing more than ever before. However, we often hear that even when these systems are implemented, they are not fully utilized. Unlike personal social media, why do internal social networks struggle to be effectively used and established? In this article, we will explore the reasons why the implementation of internal social networks often fails and provide detailed insights on how to create a system for effective utilization. *For more details on the content of this column, please refer to the related links. Feel free to contact us for more information.*

• CRM (Customer Relationship Management System)
• SFA (Sales Support System)

Excel, which is widely used in the sales field, is no longer the best tool for sales management. By utilizing a Sales Force Automation (SFA) system, it is possible not only to improve productivity and prevent dependency on individuals but also to connect to more strategic sales activities. In recent years, services that can be used with low implementation costs and monthly fees have become mainstream, lowering the barriers to adopting sales management systems. This article will compare the advantages of systematizing sales management, key points for utilization, and the features of representative services. If you are considering systematizing your sales management, please read on. *For detailed content of the column, you can view it through the related links. For more information, feel free to contact us.*

• CRM (Customer Relationship Management System)
• SFA (Sales Support System)

The often-discussed "PDCA" as a way to advance business operations. Are you effectively managing this cycle? While there are companies that successfully implement PDCA to thoroughly manage quality and achieve success, there are also quite a few that struggle to establish it within their operations. Why does the PDCA cycle not run smoothly? The reasons for this inability to manage it effectively are somewhat fixed, and improvement is certainly possible. In this article, we will lightly revisit the basic concepts of PDCA while explaining a framework to identify the causes and solutions for why PDCA cannot be effectively established in business operations. *For more detailed content of this column, please refer to the related links. For further inquiries, feel free to contact us.*

• CRM (Customer Relationship Management System)
• SFA (Sales Support System)

"Despite approaching the business negotiations with enthusiasm, we couldn't secure the order." "Although things were progressing smoothly, we lost the deal when it was overturned midway through the negotiations." Many sales representatives may have similar concerns. Sales is not just a profession that requires eloquence; it also necessitates the acquisition of various communication skills and techniques to lead to a successful contract. In this article, we will explain not only the communication skills required in sales but also the essential communication management needed for smooth business negotiations. *For more details on the column, please refer to the related links. Feel free to contact us for more information.*

• CRM (Customer Relationship Management System)
• SFA (Sales Support System)

Knowledge Suite is an all-in-one business tool that consolidates features to support sales activities, including SFA, CRM, groupware, business card management, email distribution, and attendance management. By utilizing it effectively, you can enhance the efficiency of sales operations and expect an overall increase in organizational productivity. This article will explain the features and benefits of Knowledge Suite, as well as case studies of its implementation. *For detailed content of the column, you can view it through the related links. For more information, please feel free to contact us.*

• SFA (Sales Support System)
• CRM (Customer Relationship Management System)

A BI (business intelligence) system, also known as a BI tool, is a framework for extracting and integrating various data to provide information tailored to the specific needs of users. It can be useful for decision-making in management, or it can be used in a more concrete way, such as helping sales representatives identify which customers to approach at any given time. While there are various ways to utilize a BI system, if it is implemented or used incorrectly, it may not deliver the expected results. In this article, we will explain key points for implementing a BI system, using examples of failures in BI system implementation as a reference. *For more detailed information, please refer to the related links. Feel free to contact us for more details.*

• CRM (Customer Relationship Management System)
• SFA (Sales Support System)
• BI Tools

Due to the rapidly changing environment of society, companies are constantly required to seek improvements and are compelled to adapt. Regardless of industry or size, it is important for companies to always be aware of this and to continue doing so. What exactly does business improvement entail in practice? What is the significance of setting objectives in business improvement? Here, we will explain in detail about business improvement and the importance of clearly defining objectives to carry out business improvement. *For more details on the column, please refer to the related links. Feel free to contact us for more information.*

• CRM (Customer Relationship Management System)
• SFA (Sales Support System)

To achieve performance goals as a salesperson, it is important to be aware of deadlines and manage your schedule effectively to meet them. This scheduling ability is an essential skill for performing at a high level, regardless of the job type. Let’s look at some key points to help develop your subordinates' scheduling management skills, which are effective for achieving high results as a team. *For more details on the column, please refer to the related links. Feel free to contact us for more information.*

• CRM (Customer Relationship Management System)
• SFA (Sales Support System)

In general, companies set goals at the beginning of the period and work on various measures to achieve those plans. A key aspect of achieving goals is "budget vs. actual management," which involves constantly monitoring the initial plans and actual results. Not only at the management level of the company, but also each department and individual sets goals and employs management techniques to assess their progress as needed, although there are cases where this does not go well. This time, we will clearly explain what budget vs. actual management is, and further consider the realities of why it may not be successful and potential solutions. *For more detailed content of the column, please refer to the related links. Feel free to contact us for more information.*

• CRM (Customer Relationship Management System)
• SFA (Sales Support System)

A sales strategy refers to the strategy for determining "how to deliver the value of your company's products or services to customers." In order to succeed in today's highly competitive environment, it is important to identify market and customer needs and to strategically build an approach. This article introduces templates that can help in formulating a sales strategy, as well as explaining specific planning steps and frameworks that should be utilized. If you are struggling with "not knowing how to create a sales strategy" or "your organization's performance not improving," please use this as a reference. *For detailed content of the column, you can view it through the related links. For more information, feel free to contact us.

• CRM (Customer Relationship Management System)
• SFA (Sales Support System)