Explaining key indicators in business strategy! Also includes tips on utilizing CRM/SFA to manage key indicators effectively.
This document focuses on the KSFs necessary for achieving KGI and KPI, explaining their definitions, relationships, and appropriate setting methods, as well as how to utilize CRM/SFA tools to assist in setting each indicator. It also discusses successful cases of appropriate KSF settings and key points for selecting CRM/SFA that contribute to performance improvement. Additionally, it includes features and implementation results of our product "e-Sales Manager Remix." [Contents] ■ Definitions and relationships of KGI/KPI and KSF ■ Setting KSF/KPI necessary for achieving KGI ■ Successful cases of appropriate KSF settings ■ [Feature] CRM/SFA utilization techniques useful for managing key indicators ■ Key points for selecting CRM/SFA that contribute to performance improvement *For more details, please refer to the PDF document or feel free to contact us.
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Softbrain has been a domestic vendor providing CRM/SFA (Sales Support and Customer Management System) with "esm (e-Sales Manager)" since 1999. We have a track record of implementation in over 5,500 companies across more than 185 industries. In recent times, as the decline in the working population is lamented, "improving business productivity" and the supporting "execution of DX (Digital Transformation)" have become essential. Softbrain supports true sales DX with digital solutions (CRM/SFA) and professional services (implementation support and utilization assistance). The competition lies in customer touchpoints! Our customer management system, 【esm (e-Sales Manager)】, leads all customer touchpoint activities in sales, marketing, and after-service to a higher level: https://www.e-sales.jp/ *Based on our company's achievements and the Japan Standard Industrial Classification.