Learn from success stories! Introducing the steps to implement process management in a column.
Process management refers to the detailed management of outcomes by breaking them down into steps until the final goal is reached. In this article, we will explain the basic knowledge of process management, successful case studies, and common failures encountered during implementation. *For more detailed information, please refer to the related links. Feel free to contact us for further inquiries.*
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Softbrain has been a domestic vendor providing CRM/SFA (Sales Support and Customer Management System) with "esm (e-Sales Manager)" since 1999. We have a track record of implementation in over 5,500 companies across more than 185 industries. In recent times, as the decline in the working population is lamented, "improving business productivity" and the supporting "execution of DX (Digital Transformation)" have become essential. Softbrain supports true sales DX with digital solutions (CRM/SFA) and professional services (implementation support and utilization assistance). The competition lies in customer touchpoints! Our customer management system, 【esm (e-Sales Manager)】, leads all customer touchpoint activities in sales, marketing, and after-service to a higher level: https://www.e-sales.jp/ *Based on our company's achievements and the Japan Standard Industrial Classification.