NEC VALWAY List of Products and Services

We provide an all-in-one service that contributes to the rapid detection of risks through an "advisory service based on an internal reporting management system," a "workplace health survey" that visualizes the current state of the workplace, and content services that help prevent harassment and other issues. We support our customers' compliance management with advanced solutions that integrate human and digital elements.

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―An AI Help Desk that Ensures Solutions through Collaboration between Humans and AI― Most of the business knowledge is referred to as "tacit knowledge." By operating a cycle of automatic conversion of tacit knowledge into explicit knowledge through AI, human handling of tacit knowledge, and formalizing tacit knowledge, we will expand such "tacit knowledge" and achieve true knowledge management.

• Chatbots

Are there those who are struggling with the issue of many complicated inquiries within the company that hinder the progress of their primary business? NEC Communication DX Support Service builds an internal help desk environment on Microsoft Teams. There, we can automate first responses using generative AI and even automatically create FAQs from response logs. Additionally, with the BPO service option provided by experienced staff from NEC VALWAY, we support users in their utilization.

• Chatbots

MiiTel automatically analyzes all conversation data, such as phone calls, web meetings, and face-to-face interactions, using AI. It visualizes the quality of customer interactions and supports training, improvement, and compliance. It is a voice DX platform that can be used company-wide, from sales to support.

• Sales promotion and sales support software

The "Inside Sales In-House Support Service" introduces "how to conduct inside sales activities" and "how to develop personnel," based on successful patterns derived from supporting over 1,000 projects in response to the question, "What should inside sales aim for and how should they operate?" Practical techniques that cannot be acquired through general seminars or books can also be learned through hands-on work.

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From launching inside sales, analysis, strategy creation, actual operations, to online sales outsourcing, everything can be fully outsourced. With over 20 years of experience and more than 1,000 products, we will flexibly plan and propose a model for generating business opportunities tailored to your company's challenges.

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In the Sales DX Boot Camp, experts will accompany participants as they create their own sales DX strategy design, following the "10 STEPS to Achieve Sales DX." This service, which is a new form that is "neither training nor consulting," focuses on workshops where participants fill in the "10 STEPS," while also providing abundant lectures to offer the necessary background knowledge and support from experts.

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This document is a collection of case studies summarizing the implementation examples of NEC VALWAY's sales DX offerings. It clearly presents the challenges faced before implementation and the results achieved after, ranging from inside sales and customer support cases to digital marketing examples. Please feel free to utilize this when considering the promotion of sales DX. 【Featured Case Studies (Partial)】 ■ Inside Sales Implementation Case: Human Technologies Corporation ■ Inside Sales Implementation Case: NDEK Corporation ■ Inside Sales Implementation Case: Major Electric Power Company ■ Customer Support Implementation Case: Fornes Life Corporation *For more details, please download the PDF or feel free to contact us.

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The "BDR Inside Sales Model Construction Plan" is a service where our inside sales professionals handle everything from planning and building to execution and analysis over a two-month period, providing a complete model that allows for vertical launch within your company. We also offer a new option that incorporates AI into each phase of inside sales, enabling the maximization of results through the execution of processes coexisting with AI. You can acquire a high-winning-rate inside sales model that includes reproducible strategies and business designs, high-conversion talk scripts, target lists based on precise analysis, and data management know-how. [Service Offerings (Partial)] <Business Design (1 Month)> ■ Marketing Analysis (PEST/3C/SWOT) ■ Persona Design ■ Scenario Design ■ Target List Selection (up to 600 entries) ■ Talk Script Creation ■ CRM and Data Infrastructure Design *For more details, please download the PDF or feel free to contact us.

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"VoiSpark" is an AI insight engine that communicates "what to do next" from conversation data, much like an excellent on-site manager. It supports everything from data shaping to training, reporting, and strategic insights. It solves challenges in sales environments and leads to a results-oriented future. By seamlessly integrating with existing powerful tools, it provides a comprehensive sales data utilization environment that was not achievable alone. The overall picture of sales activities is visualized in real-time, enabling quick and accurate decision-making based on data. [Features] ■ Automatic storage, organization, and visualization of conversation data ■ High-precision automatic analysis by AI ■ Automatic generation and sending of activity progress reports ■ Objective feedback and improvement suggestions by AI ■ Support for operational assistance *For more details, please download the PDF or feel free to contact us.

• Sales promotion and sales support software