AI that nurtures, an evolving help desk - the best support experience created by you and AI.
Are there those who are struggling with the issue of many complicated inquiries within the company that hinder the progress of their primary business? NEC Communication DX Support Service builds an internal help desk environment on Microsoft Teams. There, we can automate first responses using generative AI and even automatically create FAQs from response logs. Additionally, with the BPO service option provided by experienced staff from NEC VALWAY, we support users in their utilization.
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basic information
―AI Implementation: Your Right-Hand Support Service― In addition to building an internal help desk environment, we offer a support service that follows up before and after implementation, allowing for a smooth introduction through a business support service that handles human responses and daily operations comprehensively. 【Standard Menu】 ・AI Bot Initial Setup…Building the AI bot's configuration environment and the human response configuration environment ・Teams Integration Setup…Creating and building custom app packages, establishing and testing the integration environment with the AI bot 【BPO Options】 ・Support Service…Operation explanations, usage proposals, improvement suggestions, report creation, tuning, maintenance ・Business Support Service…Help desk (human response delegation), back office
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Company information
NEC VALWAY Corporation is a company within the NEC Group that provides business support services to enrich your work. As a business creation-oriented "DX Outsourcer," we respond to societal challenges with solutions that integrate expertise (people) and technology. Utilizing the indispensable know-how of ICT/AI for DX unique to the NEC Group, we will continue to refine the assets that serve as methods and means toward realizing smarter systems and will not cease our efforts to advance.
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