Achieving the highest productivity and winning business negotiations through the visualization and analysis of voice communication using AI.
MiiTel automatically analyzes all conversation data, such as phone calls, web meetings, and face-to-face interactions, using AI. It visualizes the quality of customer interactions and supports training, improvement, and compliance. It is a voice DX platform that can be used company-wide, from sales to support.
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basic information
- Phone Analysis AI MiiTel Phone AI analyzes and visualizes telephone sales and customer interactions. It objectively evaluates conversation content, which tends to become a black box, achieving improved productivity and reduced training costs. - Web Conference Analysis AI MiiTel Meetings AI analyzes online business negotiations and meetings. It automates the creation of meeting minutes and extracts key points from conversations, maximizing the performance of web conferences. - Face-to-Face Conversation Analysis AI MiiTel RecPod AI visualizes offline conversations such as in-person business negotiations and customer service. With just a smartphone, it allows for easy recording, transcription, and analysis, promoting on-site training and knowledge sharing.
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Company information
NEC VALWAY Corporation is a company within the NEC Group that provides business support services to enrich your work. As a business creation-oriented "DX Outsourcer," we respond to societal challenges with solutions that integrate expertise (people) and technology. Utilizing the indispensable know-how of ICT/AI for DX unique to the NEC Group, we will continue to refine the assets that serve as methods and means toward realizing smarter systems and will not cease our efforts to advance.
