タカコム List of Products and Services

This is a call recording device that can accommodate PRI/BRI/analog lines. It comes standard with a voice recognition engine that can automatically convert recorded audio into text. Both audio and text data are stored on the built-in hard disk. ● Standard equipped with Hitachi Solutions Technology's voice recognition engine "Ruby Dictation." ● The license for the voice recognition engine requires only an initial cost, with no ongoing costs such as pay-per-use. ● Calls containing keywords such as "NG words" and "mandatory words" can be filtered and searched. ● The "text copy" function allows you to display and copy all text from a single call, enabling easy utilization of the recognized text. ● The quality of operator responses can be quantified for each call using diagnostic items such as "speech quality score," "speech rate," "talk speed," "overlap count," "backchannel count," "number of NG words," and "number of mandatory words." ● The main unit can accommodate up to 96 channels in a 4U space, allowing for mixed connections of PRI/BRI/analog lines.

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This device captures voice using existing telephone equipment and can transfer it to cloud services. It allows for the use of cloud services such as operator assistance and call recording data accumulation while maintaining the on-premises telephone environment, thereby promoting the utilization of various cloud services. ● It captures voice in conjunction with NEC Platforms' business phone "Aspire series," supporting simultaneous capture of up to 100 channels. ● The captured voice can be transferred to various cloud services in real-time or through batch processing. ● It can be easily implemented by simply connecting this device to the "call recording dedicated interface" of Aspire WX plus/Aspire WX/Aspire UX via a LAN cable.

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By using the carrier services provided by SoftBank, we can obtain and save not only the voice of service contract users' calls but also their phone number information to a hard disk. The saved audio files can be searched and played back using the web browser on the client computer. ● Compatible with SoftBank's "Call Recording Service." By receiving the audio data stored on the "Call Recording Service" server, it is possible to search and play back. ● The hardware offering "VR-MP110S SV" allows for recording up to 250 channels. For more than 250 channels, the software offering "VR-MP110S" can accommodate up to 2,000 channels. ● Audio data search and playback can be operated via a web browser. No additional license is required. ● By registering additional information such as the owner and display name (department name, etc.) for mobile phone numbers, it becomes possible to search using the registered information.

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Using the carrier services provided by KDDI, we will obtain and save the voice of service contract users' calls, along with their phone number information, to a hard disk. The saved audio files can be searched and played back using a web browser on a client computer. ● All mobile devices under corporate contracts using "au Office Number," "Office Keitai Pack," and "au Mobile Phone," as well as phone numbers using "KDDI Optical Direct," can be recorded. ● The hardware offering "VR-MP110K SV" allows for recording up to 250 channels. If the number exceeds 250 channels, the software offering "VR-MP110K" can accommodate up to 2,000 channels. ● Audio data search and playback can be operated via a web browser. No separate license is required. ● By registering additional information such as BCD internal extension numbers*, mobile phone numbers, owners, and display names (such as department names) to the dial-in number (office number), it becomes possible to search using the registered information. *When contracted for Business Call Direct.

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Using the carrier services provided by NTT Docomo, we obtain and save not only the voice of service contract users' calls but also their phone number information to a hard disk. The saved audio files can be searched and played back using a web browser on a client computer. ● Recording can be done over the carrier network, allowing for recordings regardless of the mobile phone model. ● The hardware offering "VR-MP110D SV" allows for recording up to 250 channels. If more than 250 channels are needed, the software offering "VR-MP110D" can support up to 2,000 channels. ● Voice data search and playback can be operated via a web browser, with no additional license required. ● By registering additional information such as the owner's name and display name (e.g., department name) to the mobile phone number, it becomes possible to search using the registered information.

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By receiving the "Emergency Earthquake Alert" broadcast from commercial FM radio stations and NHK-FM radio stations, and using a public exchange system equipped with broadcasting amplifiers and paging broadcast functions, it is possible to conduct earthquake alert broadcasts that notify of seismic occurrences. ● Utilizes the chime of the FM radio broadcast "Emergency Earthquake Alert," eliminating the need for dedicated receiving terminals or running costs. ● Compatible with Wide FM (FM supplementary broadcasting), allowing the frequency of the received FM broadcast to be set within the range of 76MHz to 99.9MHz. ● By connecting this device to a broadcasting amplifier, it is possible to broadcast emergency earthquake alerts from existing broadcasting equipment. ● Utilizing the paging broadcast function of the exchange system, earthquake alerts can be broadcast from connected telephones or speakers of broadcasting equipment. ● Custom announcements can be recorded and broadcasted. It supports disaster reduction through appropriate evacuation guidance tailored to the facility and environment. ● Test broadcasts can confirm the functionality of the device and facilitate evacuation drills. ● Can output contact signals, which can be used for emergency stops and control of various equipment.

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This is a call recording device that connects the included call recording adapter to a telephone receiver or external audio source to record calls onto the built-in memory. By connecting to a network, settings and playback of recorded audio can be managed from client computers on the network. ● Its compact design and two-piece structure with the recording adapter allow for installation in locations with limited space. ● Search and playback can be easily done through a web browser on a computer. ● It can record up to 237 hours in the built-in memory and supports backup and long-term storage of audio data through a call recording server (sold separately). ● It supports PoE, allowing connection in locations without power supply. ● There is a model (VR-L147H SC) that can eliminate side tone from telephones where the outgoing sound is mixed with the incoming sound, enabling separate recording of outgoing and incoming audio, making it ideal for voice recognition as stereo recording. ● An API is provided to control call recording, audio data transfer, and other operations from CTI and CRM applications, making it easy to develop applications that implement call recording features.

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The receiver of the telephone and the telephone line are connected to record calls. The recorded audio is saved on an SD card. ● Slim design that can be placed under the telephone. Call recording can be easily used as a memo with simple operation. ● Different modular arrangements (pin assignments) for receivers depending on the telephone can be easily set by switching. ● Custom or fixed announcements such as "This call will be recorded for service improvement" can be sent out. ● Up to 4,444 hours of recording can be done on an SD card (in LP mode with a 32GB SDHC card). ● By installing dedicated software on a computer and connecting via USB cable, you can search and play audio from the computer, as well as transfer audio files. Power can also be supplied from the computer via USB. ● A unique recording activation method prevents missed recordings of calls and suppresses erroneous recording due to surrounding sounds when not on a call. <Patent 4841526>

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The "Aspire series" dedicated call recording interface captures not only the audio of the calls but also internal and external line information, saving it to the hard disk. ● Simply connect to the Aspire series with a LAN cable. Installation is easy, allowing for low-cost and quick deployment. It can be built without selecting connection lines. ● It can accommodate up to 100 channels and record up to 70,000 hours on the main unit's HDD. ● By obtaining internal line information, efficient searching and playback can be performed using search keys such as operator IDs. ● Voice data search and playback, as well as call monitoring, can be operated via a web browser. No additional license is required.

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This is a call recording device that connects to IP telephone services and automatically saves calls using a digital recording method. It records calls by capturing necessary SIP and RTP packets using a uniquely developed packet filter. ● A low-cost call recording system can be built in an IP-PBX environment that directly accommodates IP telephone services. ● It can accommodate up to 100 channels and can record up to 70,000 hours on the main unit's HDD (in the case of VR-870VoIP/standard mono). ● Voice data can be efficiently searched using various search keys such as "date," "call information," "playback flag," and "notes." ● Voice data search and playback, as well as call monitoring, can be operated via a web browser without the need for a separate license. ● By using the separately sold "PBX Integration Server Software VR-PM800 SV-UNV," it is possible to obtain internal information such as extension numbers and operator IDs from NEC-made exchanges and add this internal information to the recorded files.

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This is a call recording device that can accommodate PRI/BRI/analog lines. The recorded audio is saved on the built-in hard disk. You can search and play back the recorded audio from a client computer with the separately sold "LAN Playback Software VR-LS700" installed. ● The main unit can accommodate up to 96 channels in a 4U size, allowing mixed connections of analog, BRI, and PRI lines. ● It can record up to 70,000 hours in standard mono format. The hard disk used for recording is duplicated for enhanced reliability. ● Audio data can be efficiently searched using various search keys such as "date," "call information," "playback flag," and "notes." ● You can search and play back via the network using the "LAN Playback Software VR-LS700" (sold separately) installed on your computer. ● Audio data can be backed up to a Blu-ray disc. ● It supports HDD encryption using Windows drive encryption features (BitLocker/shipping option). *A BitLocker key (sold separately) is required at the time of device startup.

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This is a device that records audio from a recording adapter (sold separately) connected to the receiver. The recorded audio is saved in the built-in memory. Additionally, by using a microphone adapter (sold separately), it can record audio from a microphone installed at face-to-face service counters. You can search and play back the recorded audio from a client computer with the installed "LAN Playback Software VR-LS510." ● The slim design of the chassis (1U) allows for installation in small businesses or locations with limited space. ● It features a safe design that does not use moving parts such as hard disks or backup drives, making it maintenance-free and not requiring a UPS. ● Search and playback can be operated from a computer via LAN. ● You can narrow down your search for specific calls using various search keys such as "call start date and time" and "content or absence of notes." ● You can monitor conversations during calls with customers from your computer. ● There is also a long-duration model (VR-518H LC) that can record up to approximately 4,000 hours.

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This is a call recording device compatible with analog lines. The recorded audio is saved in the built-in memory. You can search and play back the recorded audio from a client computer with the included "LAN Playback Software VR-LS510" installed. ● The slim design of the chassis (1U) allows for easy installation in small offices or locations with limited space. ● It features a safe design that does not use moving parts like hard disks or backup drives, making it maintenance-free and eliminating the need for a UPS. ● You can operate search and playback from your personal computer in a network environment. ● You can narrow down your search for specific calls using various search keys such as "call start date and time," "outgoing/incoming type selection," and "notes content or absence." ● You can monitor conversations during calls with customers from your computer. ● There is also a long-duration model (VR-518A LC) that can record up to approximately 4,000 hours.

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This is a call recording device compatible with BRI lines. The recorded audio is saved in the built-in memory. You can search and play back the recorded audio from a client computer with the included "LAN Playback Software VR-LS510" installed. ● The slim design of the chassis (1U) allows for easy installation in small offices or locations with limited space. ● It features a safe design that does not use moving parts like hard disks or backup drives, making it maintenance-free and eliminating the need for a UPS. ● Search and playback can be operated from your computer in a network environment. ● You can narrow down your search for the desired call using various search keys such as "call start date and time," "outgoing/incoming type selection," and "notes content or absence." ● You can monitor conversations during calls with customers from your computer. ● There is also a long-duration model (VR-514BRI LC) that can record up to approximately 4,000 hours.

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This device corrects the time of NTP and SNTP compatible network equipment and devices with time correction terminals based on the time information received from GPS. It can also perform ping-based health monitoring and notify in case of failures. ● It adopts GPS reception as the time source, eliminating running costs. It accurately obtains the time from GPS with a precision of ±1 millisecond. ● The main unit is compactly designed to fit in a cabinet box and operates in environments ranging from 10 to 50°C. The antenna is designed for outdoor use with excellent rain and dust protection, rated "IP55." ● It supports power over Ethernet (PoE), DC 12V (terminal connection), and AC 100V (power adapter sold separately). ● It functions as an SNTP server, providing high-precision time received from GPS in response to time requests from NTP/SNTP compatible network devices. ● It is capable of monitoring the health of up to 150 types of nodes via ping.

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This device corrects the time of NTP and SNTP-compatible network equipment, as well as devices with time correction terminals, based on the time information received from GPS. It can also monitor the status of SNMP-compatible devices and perform ping-based liveliness checks, providing notifications in case of failures. ● It adopts GPS reception as the time source, eliminating running costs. It obtains accurate time from GPS with an accuracy of ±1 millisecond. ● The GPS receiving antenna is integrated with the main unit, eliminating the need for antenna installation costs. ● Its compact design allows for wall mounting or placement on a surface, taking up minimal installation space. ● It supports PoE, allowing power to be supplied via LAN cables when using a PoE switching hub, thus eliminating the need for electrical work. ● It functions as an SNTP server, providing high-precision time received from GPS in response to time requests from NTP/SNTP-compatible network devices. ● It is equipped with SNMP monitoring capabilities, allowing monitoring of up to 150 types of traps/polling and liveliness checks of nodes via ping.

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This is a voice response device that connects to an analog telephone line, automatically answers incoming calls, and sends out pre-recorded messages. It can be used for end-of-business and holiday announcements in companies, as well as various telephone services. ● It initially supports 4 lines and can accommodate up to 32 lines. ● The lines can be divided into a maximum of 10 groups, allowing different message announcements to be made simultaneously for each group. It functions equivalently to installing 10 separate units. ● Equipped with a "voice synthesis function," it allows the creation of response messages through computer operation. ● Various announcement messages can be recorded in the built-in flash memory for a total recording time of 360 minutes (across all channels), with a maximum of 100 different types of messages. The recorded content will not be lost even during a power outage. ● An annual timer can automate the operations of "setting/unsetting response" and "message switching." ● Messages can be registered/changed and timers can be set via a network (LAN) from a computer. ● The number of incoming calls counted by this device can be checked from a computer via a network (LAN).

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This device connects to existing broadcasting equipment and automatically broadcasts pre-recorded chimes, music, messages, and other audio sources through timer control. ● It can automate scheduled broadcasts such as chimes and radio calisthenics by connecting to existing broadcasting equipment. ● The broadcasting schedule can be easily created using a computer. ● It supports emergency broadcasts linked to up to 500 types of monitoring devices, such as emergency earthquake alerts, allowing for simultaneous broadcasting of evacuation guidance messages within the facility. ● Equipped with a "voice synthesis function," audio sources can be created using a computer. *Compatible only with PBS-D600. ● Comes with sample audio sources (for businesses, construction company operations, driving schools, and elementary/middle schools), making audio source creation easy. *Compatible only with PBS-D600. ● It is possible to control up to three systems, such as speaker control outputs, allowing for broadcasting system control by facility or area. *Compatible only with PBS-D600.

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This is a voice response transfer device compatible with NTT Hikari Denwa. The IVR-24VoIPIII can accommodate up to 24 channels, while the IVR-100VoIPIII can accommodate up to 100 channels. 【Response and Transfer Function】 Automatically responds with voice and transfers to the desired department based on the customer's selection number. This can streamline telephone forwarding operations. 【Waiting Function】 Effectively handles phone reception when immediate response is not possible. It can also support announcements such as "This call will be recorded..." 【Response-Only Function】 Can automatically respond with a dedicated guidance message for incoming calls after business hours or on holidays. 【Call Recording】 Can record up to approximately 1,200 hours on the main unit. Recording settings can be configured for each phone number. *A channel license for call recording is required. 【Incoming/Outgoing Call Restrictions】 Can automatically restrict incoming and outgoing calls for registered phone numbers. *Incoming restrictions require the caller's number to be displayed. *Outgoing restrictions require a separate outgoing restriction license.

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This device connects between an analog public line and a PBX, or to the analog extensions of a PBX, and handles answering and forwarding incoming calls. It can accommodate 6 lines in the initial implementation, with a maximum of 24 lines. 【Answering and Forwarding Function】 Automatically answers with voice and forwards to the desired department based on the customer's selected number, streamlining call transfer operations. 【Hold Function】 Effectively handles call reception when immediate response is not possible. It also supports announcements such as "This call will be recorded..." 【Answering Only Function】 Automatically responds with a dedicated message for incoming calls after business hours or on holidays. 【Timer Function】 Operates automatically by switching between various operational modes based on specified dates and time periods using an annual timer. 【Aggregation Function】 Collects response result data such as the number of incoming calls and customer abandonment cases in an Excel format that is easy to visualize, such as in graphs. 【Voice Synthesis Function】 Allows message creation on a computer, making it easy to create and edit response messages. Since there is no need to arrange for an announcer or have recordings done by staff, it reduces the burden and costs associated with message creation.

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By installing the "Face-to-Face Recording App" on a Windows device, you can record and play back the content of interactions. By using the "Face-to-Face Recording Server," you can collect and manage audio data recorded on devices (up to 200) that have the Face-to-Face Recording App installed. ● Audio data recorded on devices with the "Face-to-Face Recording App" can be manually or automatically transferred to the "Face-to-Face Recording Server" via the network, allowing for centralized management of the audio data. *Devices must be prepared separately by the customer. ● You can search and play back the audio data collected on the "Face-to-Face Recording Server" using a web browser. No additional license is required. - By registering additional information such as the responder number/name and customer name/number on the device, you can search using the registered information. - You can impose operational restrictions through user ID and password management. Additionally, you can limit search operations by setting up search groups.

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This is a digital recording and playback device that can play unique music or voice guidance while on hold with business phones or private branch exchanges (PBX). ● Up to three types of audio sources can be recorded on a flash memory card. The digital recording ensures clear sound quality is maintained over time. ● Unique music and other audio can be played during hold time on business phones or PBX. ● It can connect to built-in speakers, external speakers, or external amplifiers to provide regular announcements.

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This is a device that automatically responds with a waiting message for lines that cannot be answered immediately due to multiple incoming calls, keeping callers on hold until they can be attended to. ● During business hours, efficient reception can be achieved with "waiting" or "selective ringing." ● It is possible to send guidance messages before the operator answers (call screening function). Messages such as "This call will be recorded..." can be played before the call is connected to the operator. ● Outside of business hours, a "response-only message" can be sent to inform callers of non-business hours. ● The display shows the number of "total incoming calls," "waiting," and "abandoned" calls. (While waiting is in progress)

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This is a voice response device that automatically answers phone calls received outside of business hours and sends out a pre-prepared response message. ● Even if there are four simultaneous incoming calls, it can convey the message from the beginning. ● Equipped with a "voice synthesis function," it allows for easy creation and modification of response messages via computer operation. ● Response messages are recorded on an SD card. The recorded content will not be lost even if the card is removed from the device or during a power outage. ● Remote operation of "voice editing," "schedule editing," and "various settings" can be performed via network (LAN) from a computer, as well as monitoring the line status (waiting/incoming/answering). ● Remote control operations such as "set/disable response," "switch messages," and "record/replay messages" can be done from outside. ● The annual timer can automate the operations of "set/disable response" and "switch messages." ● The number of incoming calls counted by this device can be checked via network (LAN) from a computer. ● It can also support the delivery of original hold music during phone calls on hold.

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When there is a phone call outside of business hours, it automatically responds and sends a pre-prepared response message. ● The response message can be recorded on a maximum of 10 channels, with each channel allowing up to 5 minutes of recording. ● Equipped with a "voice synthesis function," response messages can be easily created and modified through computer operations. ● Both response messages and inquiry messages are recorded on an SD card. The recorded content will not be lost even if the card is removed or in the event of a power outage. ● The annual timer can automate operations for "response set/unset" and "message switching." ● It supports inquiry recording, with inquiry messages allowing for a maximum of 300 entries and a total recording time of about 120 minutes. ● When an inquiry is recorded, it can automatically call registered mobile or landline phones (up to 3 locations). ● You can listen to the recorded content of inquiry messages from outside.

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This is a device that connects to a telephone line and automatically reports or connects to a hotline. ● You can choose from three usage modes: "Absent Mode," "Emergency Mode," and "Hotline Mode" by switching the operation mode. - Absent Mode: It automatically dials the reporting destination upon receiving a trigger signal from the sensor and sends a reporting message. - Emergency Mode: It automatically dials the reporting destination when the "report button" on the main unit is pressed or when it receives a trigger signal from the sensor, sending a reporting message to the destination. - Hotline Mode: When the receiver of the connected telephone is lifted, it automatically dials the reporting destination, allowing for a call after sending an announcement message. ● Up to three reporting destinations can be registered. ● In "Absent Mode" and "Emergency Mode," it is possible to monitor indoor sounds or amplify voice from the reporting destination. ● The power supply can be selected from three types: AC power, DC power, or dry batteries.

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This application is installed on a computer and performs real-time voice recognition and recording for telephones, headsets, speakerphones, etc., connected via the included call recording adapter. ● It is offered as a one-time purchase PC application with a perpetual license, eliminating running costs. There are no pay-per-use fees or usage time limits, allowing for cost-effective implementation of real-time voice recognition. ● Operators can check the text of the conversation in real-time while viewing the screen. ● After the call ends, the "Text Copy" feature allows for easy utilization of the text, improving the efficiency of creating response history. ● Administrators can monitor the ongoing conversation in real-time through the computer's web browser, with the ability to review recordings back to the beginning of the call. ● Diagnostic items such as "Speech Quality Score," "Speech Rate," "Talking Speed," "Overlap Count," "Backchannel Count," "NG Word Count," and "Required Word Count" can be quantified for each call, allowing for the use of objective metrics in evaluating and training operators.

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Takacom is an information and communication equipment manufacturer that provides comprehensive support from planning and development to design, manufacturing, sales, and after-sales service for telephone call recording systems, automatic response systems (IVR, voice response, answering machines), emergency notifications, automated broadcasts, time servers, and more. We offer optimal solutions tailored to your requirements and implementation scale from our extensive product lineup.

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