<Receiver Connection Compatible> For recording and confirming telephone responses! Space-saving design in a 1U size! Maintenance-free with a safe design that does not use moving parts!
This is a device that records audio from a recording adapter (sold separately) connected to the receiver. The recorded audio is saved in the built-in memory. Additionally, by using a microphone adapter (sold separately), it can record audio from a microphone installed at face-to-face service counters. You can search and play back the recorded audio from a client computer with the installed "LAN Playback Software VR-LS510." ● The slim design of the chassis (1U) allows for installation in small businesses or locations with limited space. ● It features a safe design that does not use moving parts such as hard disks or backup drives, making it maintenance-free and not requiring a UPS. ● Search and playback can be operated from a computer via LAN. ● You can narrow down your search for specific calls using various search keys such as "call start date and time" and "content or absence of notes." ● You can monitor conversations during calls with customers from your computer. ● There is also a long-duration model (VR-518H LC) that can record up to approximately 4,000 hours.
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basic information
[Main Specifications] ● Line Type: Handset Connection ● Number of Lines: 8 Lines ● Activation Method: Voice Detection, Manual Control, Sensor Control ● Recording Time: VR-518H/Maximum approximately 1,000 hours (Mono Compressed Recording) VR-518H LC/Maximum approximately 4,000 hours (Mono Compressed Recording) ● Number of Recordings: Up to 40,000 ● Dimensions: 290×323×44 mm (excluding protrusions) ● Weight: 2.4 kg For more details, please refer to the PDF (catalog) below or visit the Takacom website (https://www.takacom.co.jp/).
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Applications/Examples of results
- Measures to address issues such as mishearing and missing information during phone calls - Recording and confirming the content of interactions at face-to-face service counters - Recording and confirming customer harassment and excessive complaints - Management of evidence with business partners - Quality management of operator phone responses [Examples of industries for implementation] ● Manufacturing ● Financial institutions ● Medical institutions ● Railways and airlines ● Hotels ● Government agencies and local authorities ● Call centers and more
catalog（1）
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Company information
Takakomu, as a manufacturer of information and communication equipment, provides a variety of products and services related to communication technology and voice technology, including telephone answering devices and broadcasting equipment, and boasts the top market share in Japan for its main product, call recording devices. With a service system that consistently handles everything from "product planning and development" to "production and quality control" and "sales and maintenance," we will continue to swiftly provide products that anticipate customer needs and strive for meticulous after-sales service, aiming to be a company trusted by our customers.