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[Case Study] In-house Development Support and Business Standardization with ServiceNow

Improve the dispersed development system and manual operation processes! Enhance operational efficiency with the introduction of ServiceNow.

We would like to introduce a case study of supporting in-house development and standardization of operations through the implementation of "ServiceNow" for our clients in the information and communications industry. The development teams were dispersed across multiple locations, necessitating efforts to improve collaboration between teams and unify work procedures. Additionally, data management and application processes were primarily manual, raising concerns about improving operational efficiency. By centralizing the process from application to completion of work, we achieved visibility of asset information and service maps through ITOM. The streamlining of routine tasks allowed for a greater focus on planning and strategic operations, contributing to an overall increase in productivity across the department. [Case Overview] ■ Industry: Information and Communications (Group company in the camera and precision equipment industry) ■ Challenges: Information management due to a dispersed development structure, operations primarily based on manual processes ■ Solutions: Centralized management of applications, approvals, and work; visualization of IT assets and services ■ Implementation Effects - Reduced lead time from application to approval to work completion - Reduced workload for the information systems department - Visualization of return on investment through SPM implementation *For more details, please refer to the related links or feel free to contact us.