シーオス Company Profile

Amidst severe recruitment difficulties and high costs, the pressure of "maintaining quality and improving productivity" has intensified issues related to interpersonal relationships among part-time staff and increased burdens on employees within warehouses. However, temporary measures such as salary improvements and enhanced amenities alone are not decisive in preventing turnover. This is because employees spend over 90% of their day in the "work environment within the warehouse." In this seminar, we will disclose actual improvement data from other companies' centers and explain the "combined approach of surveys and one-on-one meetings" that has led to a high satisfaction level of 85% to 90% regarding work and interpersonal relationships. We will thoroughly discuss the importance of open and equitable organizational management, the pitfalls of fixed roles that lead to a closed-off environment (such as part leaders), and the mechanisms for creating a transparent workplace. 【Recommended for】 - Those struggling to reduce turnover rates in the field and maintain productivity. - Those who want to resolve interpersonal relationship issues within the warehouse and achieve employee retention. - Those who wish to strengthen collaboration between field managers and site directors to respond promptly to challenges. - Those looking to enhance the management skills and crisis awareness of field leaders. 【Speaker】 Eisyu Onishi, Division Manager, Operations Management Division, C.O.S. Corporation

- "Design that Establishes Without Rejection on the First Day of Operation" - Even though the system concept and design should be correct, have you ever experienced a situation where the field ends up reverting to Excel or manual work? The underlying structure is not the resistance from the field, but rather the failure to incorporate exception handling, usability, and a sense of understanding into the design. When tacit knowledge that could not be captured in the requirements definition and constraints visible only in actual operations are left unaddressed, the previous operations resurface immediately after launch, and the reform becomes a mere formality. In this seminar, we will organize typical patterns where reforms do not take root in logistics sites and explain what is necessary to translate a well-developed concept into a "usable system." You will take home a design approach that connects to establishment and implementation, which is neither left to the field nor just theoretical. This content will help organize the points necessary to advance reforms while reflecting the voices from the field. [Recommended for] - Those who tend to see backdoor operations resurface after implementation - Those who want to grasp the key points for field establishment - Those struggling with the risk of missing system requirements or the criteria for incorporating exception handling in DX projects [Speaker] C.O.S. Inc. Technology Services Division, Division Manager Yoshinori Imai

― How to standardize black-boxed legacy systems and on-site operations and transition to a new system ― Legacy systems that have become black boxes after many years since their implementation. Amid urgent calls for renewal due to issues like the "2025 cliff" and the "logistics 2024 problem," many responsible individuals feel pressure with concerns such as "I don't know how to write an RFP," "I'm worried about missing requirements," and "I can't afford to fail." This seminar will thoroughly explain the "steps to create a successful RFP" to lead logistics DX to success. We will specifically convey strategies for standardizing operations that abandon current practices and for data integration. Additionally, we will introduce common traps that can lead to failure based on actual case studies. 【Recommended for】 - Logistics planners, information systems, and DX promotion personnel from shipper companies and logistics companies. - Those who feel pressured to renew black-boxed legacy systems and have concerns about "missing requirements" or "vendor selection." - Recommended for those seeking practical insights from writing a correct RFP to standardizing current operations and tips for internal coordination and ROI calculation.