desk Product List and Ranking from 61 Manufacturers, Suppliers and Companies

What is "hybrid support" in AI help desks that enhances resolution rates?

Fusing the speed of AI with the flexibility of humans! Three steps to reliably lead to solutions.

By not relying solely on AI and smoothly collaborating with humans, we lead various inquiries to a 100% resolution. PKSHA is based on the premise of Human-in-the-Loop, combining "FAQ search," "document search," and "human support." Frequently asked questions are answered immediately by AI, while complex individual cases are seamlessly handed over to human chat, ensuring employees are not kept waiting. This three-step structure maximizes answer accuracy and coverage, simultaneously improving employee satisfaction and productivity. *Details of the "three steps" that achieve an astonishing resolution rate are explained in the materials.*

Company：PKSHA Technology
Price：Other

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Over 90% response accuracy! The heart of an AI help desk utilizing data.

Perfectly understand the nuances of language! A unique dictionary enables a stress-free dialogue experience.

We will explain an advanced response engine that combines our unique AI, which utilizes big data from 55 million users, with cutting-edge generative AI. PKSHA's engine is equipped with a dictionary based on over 55 million user data, allowing it to understand variations in language and industry-specific phrases. For example, it can accurately derive responses to diverse expressions such as "I forgot my password" and "I don't know my PW." This in-house developed AI agent guarantees a top-class response accuracy of 90% to 95%. *We will provide detailed information on the mechanism that achieves this remarkable response accuracy in our materials.

Company：PKSHA Technology
Price：Other

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Instantly synchronize knowledge with the AI help desk! Automatically reflect new information at all times.

Achieve knowledge management without double handling through automatic integration with a specific folder.

We will build an environment where AI can always reference new information by integrating with SharePoint Online used within the company. It is possible to synchronize the AI help desk with a specified folder, allowing for immediate reflection of any file additions or updates. There is no need to organize all files, and the ability to start small from a specific folder for public use is a significant advantage. This will prevent the double management of manuals and enhance the accuracy of automated responses while maintaining the freshness of information. *Specific settings and operational images for SharePoint integration are illustrated in the materials.

Company：PKSHA Technology
Price：Other

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Human support becomes knowledge! Automatic generation and suggestion of FAQs by AI help desk.

Extracting knowledge from inquiry logs with AI! The more you use it, the smarter it becomes.

We introduce a groundbreaking feature where polite responses from human chat are directly accumulated as the next automatic response knowledge. From the conversation history in human chat, the generative AI automatically creates pairs of "questions" and "answers," proposing them to the administrator as potential FAQs. The administrator can check the content with a single click and register it for the AI agent to learn. By repeating this cycle, the more it is operated, the smarter the AI becomes, naturally reducing the number of cases that require human intervention. *For details on the mechanism of "knowledge generation" where AI self-develops, please refer to the materials.

Company：PKSHA Technology
Price：Other

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Annual cost reduction of 350 million yen! The astonishing cost-effectiveness of AI help desks.

Reduce inquiry response labor by 50%! Simulation to maximize return on investment (ROI).

We will unravel the specific financial benefits brought about by the automation of inquiry responses based on actual calculation examples. In a company that receives 50,000 inquiries per month, if 50% of them can be automated, it would result in a reduction of 8,400 hours of labor per month. When converted to the hourly wage of full-time employees, this translates to an estimated cost benefit of approximately 350 million yen annually. Shifting the reduced resources to more creative and high-value-added tasks will contribute to the growth of the organization. *We have published indicators for estimating the reduction effects for your company in the materials.

Company：PKSHA Technology
Price：Other

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What is the difference between Copilot, in-house developed RAG, and AI help desk?

Stable operation and measures against hallucinations! The peace of mind unique to packaged products.

We will introduce how PKSHA, a specialized package, addresses the risks of incorporating generative AI within a company. While tools like Copilot and in-house RAG offer high flexibility, they often present challenges in controlling hallucinations (incorrect answers) and managing operations across various departments. PKSHA packages FAQ, document search, and human support, minimizing the risk of incorrect answers while being usable across all departments. Its intuitive UI allows for operation beyond just the IT department, making it well-suited for company-wide digital transformation initiatives. *Detailed feature comparison tables with similar services are included in the materials.*

Company：PKSHA Technology
Price：Other

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Step-up strategy for a successful company-wide implementation of an AI help desk.

From the management department to the front department! A step-by-step expansion method to accelerate organizational DX.

We will explain the successful steps to grow from a small start in individual departments to a company-wide common inquiry contact point alongside phone and email. We will begin with management departments such as IT and HR, where automation opportunities are significant, and expand while increasing internal awareness. Over a period of 12 to 24 months, we will develop into a corporate integrated contact point, ultimately allowing for expansion into front departments such as sales planning. Through supportive assistance tailored to this phase, we will achieve the minimization of inquiry response costs on a company-wide scale. *We will provide a detailed roadmap for successful company-wide deployment in the materials.

Company：PKSHA Technology
Price：Other

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How to Utilize AI Help Desk to Reduce Labor Hours in the Information Systems Department

Automate the handling of system uncertainties and issues, moving towards proactive IT.

The information systems department, responsible for the implementation and management of the system, is constantly receiving inquiries about operation methods and malfunctions. By introducing an AI help desk, AI will take over the frequently occurring IT-related help desk tasks. As a result, the staff can focus on high-value tasks that they should be concentrating on, such as system maintenance and operation. *We have published specific tips for improving the efficiency of the information systems department in a document.

Company：PKSHA Technology
Price：Other

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The AI help desk consolidates a wide range of questions from the Human Resources and General Affairs department.

Consolidating complex inquiry channels from attendance management to employee benefits.

The Human Resources and General Affairs Department receives a wide range of inquiries related to attendance, regulations, equipment, and employee benefits on a regular basis. In cases where the point of contact is unclear, it is common for people to say, "Let's consult General Affairs for now," which tends to complicate the response process. By establishing an AI help desk as the point of contact, the AI can instantly classify and respond to a broad range of questions, significantly reducing the psychological burden on the staff. *For details on methods to dramatically reduce the burden on management departments, please refer to the materials.

Company：PKSHA Technology
Price：Other

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The AI help desk solves the challenges of diversifying channels.

Prevent the proliferation of emails, phone calls, and chats, and manage data centrally.

In modern times, communication methods have diversified, and inquiries from multiple channels are complicating business operations. By implementing an AI help desk, you can consolidate the disparate inquiry channels and accumulate all data in a usable format. Let's evolve from the daily grind of being overwhelmed by phone calls and emails without a structured flow to a data-driven, smart operation. *We provide solutions for organizing complicated business operations in our materials.*

Company：PKSHA Technology
Price：Other

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The Basics of AI Help Desk: How Automated Responses are Achieved

Continuously learn from past dialogue logs and FAQs to improve response accuracy.

The AI help desk is a system that automatically responds to inquiries both inside and outside the company using AI. It generates answers based on pre-set FAQs, internal documents, and past conversation logs. As data accumulates, the accuracy of the responses improves, providing a help desk environment that "grows" the more it is used. *Details of the AI learning mechanism and the response process are illustrated in the accompanying materials.*

Company：PKSHA Technology
Price：Other

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Dramatic changes after implementation: Automation of inquiries realized by AI help desk.

By using AI for the initial point of contact, we eliminate being passed around and waiting for responses.

Before the implementation, we were struggling to find manuals and wasting time not knowing the contact points, but after the implementation, everything changes. By consolidating all initial inquiries into the AI help desk, simple questions can be resolved instantly through chat. A refined flow is established where only complex issues that cannot be resolved by AI are smoothly handed over to the responsible personnel. *The before-and-after diagram illustrating how the business changes is the main content of the materials.

Company：PKSHA Technology
Price：Other

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Dramatically reduce the maintenance workload of FAQs with AI help desk.

Automatically create FAQs from existing response history. Tips for operations to prevent formalism.

The main reason for the ossification of the internal FAQ site is the lack of human resources dedicated to updates. The AI help desk learns from manuals and daily response logs, automatically creating and updating FAQs. As inquiry logs accumulate, the quality of automated responses improves, allowing you to maintain the most up-to-date information without the hassle of management. *For information on how to achieve maintenance-free operation, please refer to the steps for utilizing the materials.

Company：PKSHA Technology
Price：Other

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[Example] Altius Link Co., Ltd.

Complete abolition of phone reception at the AI Help Desk! By fully consolidating to Teams, we eliminate the frustration of not being able to connect.

Employees expressed dissatisfaction with the difficulty of reaching the help desk by phone, and the neglect of outdated FAQs became an issue. We implemented an AI help desk and established a clear process of "first the bot, if unresolved then human chat." As a result, we successfully closed the phone support completely and consolidated 100% of inquiries into Teams. *For specific design details that achieved zero phone support, please refer to the case study in the materials.

Company：PKSHA Technology
Price：Other

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Eliminate excessive sitting and promote a healthy work style with a height-adjustable desk.

Adjust the tabletop to your preferred height! Eliminate long hours of working in the same position and reduce physical strain! Promote blood circulation to enhance concentration as well!

Benefits of a height-adjustable desk: 1. Change of posture reduces fatigue Staying in the same position for long periods can lead to shoulder stiffness, lower back pain, and eye strain. Changing your posture frequently can help reduce fatigue. 2. Increased concentration and productivity Working while standing is said to activate the brain, enhancing concentration and immersion. Changing your posture can refresh you and lead to increased productivity. 3. Adjustable to your preferred height You can work in a natural posture that suits your body type and chair, creating a comfortable working environment. 4. Health measures Prolonged sitting is believed to increase the risk of obesity and lifestyle-related diseases, and appropriately switching to a standing position can provide preventive benefits. *Depending on the nature of the work, the benefits of standing and sitting can lead to improved health and productivity with this office furniture. *We can offer both used (second-hand) and new items. Please feel free to contact us.

Company：トミザワ
Price：Other

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Adjust the height with a height-adjustable desk! For a dynamic work style!

Adjust the tabletop to your preferred height! Eliminate long hours of working in the same position and reduce physical strain! Promote blood circulation for improved concentration too!

Benefits of a height-adjustable desk: 1. Change of posture reduces fatigue Staying in the same position for long periods can lead to shoulder stiffness, lower back pain, and eye strain. Regularly changing your posture can help alleviate fatigue. 2. Increased concentration and productivity Working while standing is said to activate the brain, enhancing concentration and immersion. Changing your posture can refresh you and lead to increased productivity. 3. Adjustable to your preferred height You can work in a natural posture that suits your body type and chair, creating a comfortable work environment. 4. Health benefits Prolonged sitting is believed to increase the risk of obesity and lifestyle-related diseases, and appropriately switching to a standing position can provide preventive effects. *Depending on the nature of the work, the benefits of standing and sitting can lead to improved health and productivity in office furniture. *We can offer both reused (second-hand) and new items. Please feel free to contact us.

Company：トミザワ
Price：Other

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Used Office Furniture E-commerce for Educational Institutions

Approximately 70,000 items in stock! Why not get the office furniture you need while keeping your budget in check?

Educational institutions are required to create a high-quality educational environment within a limited budget. In particular, office furniture, which is part of classrooms and offices, greatly affects the work environment for faculty and the learning environment for students. New office furniture can be expensive and may strain the budget. Our used office furniture resale service provides high-quality office furniture at low prices, helping educational institutions address their budget challenges. 【Usage Scenarios】 - Educational facilities such as schools, universities, and vocational schools - Classrooms, staff rooms, offices, and break areas - Procurement of equipment during admissions, transfers, or new establishments 【Benefits of Implementation】 - Acquire necessary office furniture while keeping the budget in check - Create a comfortable environment with high-quality furniture that is as good as new - Choose furniture that suits specific needs from a wide selection

Company：トミザワ
Price：Other

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Used office furniture online resale for real estate transfer.

Cost reduction during relocation! Approximately 70,000 office furniture items listed.

In the real estate industry, office relocation emphasizes cost reduction and smooth business resumption. Particularly, procuring office furniture can be a significant expense, so utilizing second-hand items is essential to keep initial costs down while acquiring necessary equipment. Our office furniture reuse e-commerce contributes to cost savings during relocation. 【Usage Scenarios】 - Want to reduce initial costs during office relocation - Want to procure all necessary furniture for the new office at once - Want to gather office furniture within a short delivery time 【Benefits of Implementation】 - Significant cost savings compared to purchasing new items - Ability to procure all necessary furniture from a wide selection - Shortened lead time for delivery, enabling a smooth relocation

Company：トミザワ
Price：Other

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JD-150×50 Woody White

Stylish and usability are the concepts. Enjoy creating spaces that match your lifestyle.

"JD (Jay Dee)" - Desks: 3 widths, 2 depths - Wagons: 3 types - Upper shelves: 3 widths - Side desks - Racks: 2 types - Optional drawers - Shelves Available in 4 colors, these diverse items allow you to create a space that fits your lifestyle. 【Features】 ■ Cable management groove on the desk surface ■ Desk with 5 outlets and cord storage ■ Height-adjustable wagon ■ Tablet table on the side desk

Company：小島工芸
Price：Other

Storage furniture
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JD-150×50 Cherry Natural

Stylish and usability are the concepts. Enjoy creating spaces that match your lifestyle.

"JD (Jay Dee)" - Desks: 3 widths, 2 depths - Wagons: 3 types - Upper shelves: 3 widths - Side desk - Racks: 2 types - Optional drawers - Shelves Available in 4 colors, these diverse items allow you to create a space that fits your lifestyle. 【Features】 ■ Cable management groove on the desk surface ■ Desk with 5 outlets and cable storage ■ Height-adjustable wagon ■ Tablet table on the side desk

Company：小島工芸
Price：Other

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JD-120×50 Wall Mocha

Stylish and usability are the concepts. Enjoy creating spaces that match your lifestyle.

"JD (Jay Dee)" - Desks: 3 widths, 2 depths - Wagons: 3 types - Upper shelves: 3 widths - Side desks - Racks: 2 types - Optional drawers - Shelves Available in 4 colors, these diverse items allow you to create a space that suits your lifestyle. 【Features】 ■ Cable management groove on the desk surface ■ Desk with 5 outlets and cable storage ■ Height-adjustable wagon ■ Tablet table on the side desk

Company：小島工芸
Price：Other

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JD-100×50 Woody White

Stylish and usability are the concepts. Enjoy creating spaces that match your lifestyle.

"JD (Jay Dee)" - Desks: 3 widths, 2 depths - Wagons: 3 types - Upper shelves: 3 widths - Side desks - Racks: 2 types - Optional drawers - Shelves Available in 4 colors, these diverse items allow you to create a space that suits your lifestyle. [Features] - Cable management groove on the desk surface - 5-outlet power strip and cord storage on the desk - Height-adjustable wagon - Tablet table on the side desk

Company：小島工芸
Price：Other

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You can create a "concentration space" even without a private room.

You can create a focused space anywhere, so individual therapy can be conducted without increasing the number of instructors.

The "Therapeutic Desk" features a flexible partition that can be opened and closed. It allows for face-to-face instruction when opened from the front, writing instruction when opened from the side, and independent study when closed, enabling a seamless transition between different learning environments. Combined with a simple design free of unnecessary decorations, it creates a calm atmosphere for learning. *For more details, please refer to the PDF document or feel free to contact us.

Company：横山工房
Price：Other

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What is a coworking space? Differences from similar business types, benefits, and how to utilize it.

Introducing the differences between rental offices and shared offices, as well as the services offered!

A coworking space is a shared space that can accommodate individual use by teleworkers and temporary use as a satellite office. In addition to using spaces specifically designed for coworking on a seat-by-seat basis, there are also options to rent out vacant spaces within one's own facilities by the hour. Some may want to deepen their understanding of the use and operation of coworking spaces. Therefore, this article will introduce what a coworking space is, its benefits, and how to utilize it. *For detailed content of the column, please refer to the related links. For more information, feel free to contact us.*

Company：イッツ・コミュニケーションズ
Price：Other

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AI Help Desk: Trust and Track Record of PKSHA, Listed on the Tokyo Stock Exchange Prime Market

The implementation power of an overwhelming algorithm, proven by the introduction of over 2,600 companies.

PKSHA's AI technology, adopted by many major companies, boasts overwhelming market share and reliability. PKSHA Technology is listed on the Prime Market of the Tokyo Stock Exchange and is a specialist with a track record of over 2,600 implementations. In the market research for the fiscal year 2023, it achieved a high market share of 18.9% in the chatbot market and 28.6% in the voicebot market. Our experience in providing algorithms to over 4,400 companies strongly supports your company's digital transformation (DX). *Details of the technology that supports our overwhelming implementation track record are explained in the materials.

Company：PKSHA Technology
Price：Other

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AI help desk that can be completed in Teams! Usability that can be mastered from day one.

No need for a new app! The usual Teams is now the gateway to "knowledge" within the company.

We propose a method to complete all inquiry tasks on Microsoft Teams, which employees use on a daily basis. Since this service is provided as a Teams app, employees do not need to learn new operations, resulting in a very low psychological barrier. Through chat, the AI agent explores information, and if it cannot resolve the issue, it seamlessly connects to human support. Management can also manage tickets and perform analysis on Teams, significantly reducing the effort required for tool adoption. *Details of the business transformation through Teams integration are illustrated in the materials.

Company：PKSHA Technology
Price：Other

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The manual is the answer as it is! AI Help Desk document search.

Significantly reduce the effort of creating FAQs! AI automatically generates answers from PDFs and PowerPoint presentations.

We introduce the "Document Agent," which allows AI to read existing internal manuals and generate appropriate answers to questions. By simply registering documents such as PDFs and PowerPoints, the AI agent automatically analyzes the content and generates responses. This eliminates the hassle of creating FAQs one by one, allowing for a quick expansion of automated resolution tasks while keeping management workload low. Since the name of the source document is also provided, employees can confidently utilize the information. *Tips for improving work efficiency using document search are currently available in our materials.

Company：PKSHA Technology
Price：Other

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Proactive "Notification Distribution" of the AI Help Desk

Detecting employee needs through log analysis! Delivering necessary information in advance.

By analyzing past inquiry data and distributing information before company-wide issues arise, we can prevent the occurrence of inquiries themselves. We have implemented a "Proactive Agent" feature that proactively delivers notifications from AI agents to employees based on log analysis. For example, when there are signs of a system failure, we can prevent a flood of similar inquiries by distributing solutions in advance. Instead of a passive approach, we enhance the productivity of the management department through a proactive help desk operation. *For effective ways to utilize the "notification distribution" as a remedy for reducing inquiries, please refer to the materials.

Company：PKSHA Technology
Price：Other

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What is the difference from a typical chatbot? Reasons why an AI help desk can solve issues.

Don't end with 'I can't answer!' Design based on human collaboration and AI growth.

We will explain the decisive differences between typical bots that tend to be unused even after implementation and PKSHA's solution. Typical chatbots are abandoned if they cannot resolve issues on their own, but PKSHA ensures resolution through strong collaboration with human chat support. Additionally, there is no need for prior preparation of FAQs, as there is a mechanism to automatically generate knowledge from human support logs, allowing users to experience effectiveness from the very first day of implementation. The fact that tools are not scattered and that operations can be completed on Teams is also a crucial factor for continued use by employees. *We provide a detailed comparison of the criteria for choosing a chatbot that won't fail in our materials.

Company：PKSHA Technology
Price：Other

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Benefits of Introducing an AI Help Desk to Support the Busy Season in the Accounting Department

Automate expense reimbursement inquiries during the fiscal closing period to streamline payment operations.

At the end and beginning of the month, as well as during the financial closing period, inquiries related to expense reimbursements and payments tend to concentrate in the accounting department, which can disrupt their primary tasks. With an AI help desk, common questions such as reimbursement rules can be answered automatically 24/7. This eliminates the overlap between inquiry responses and payment tasks, creating an environment where the accounting team can focus on their error-sensitive work. *If you are considering measures for handling inquiries during peak periods, please refer to the case studies in the provided materials.

Company：PKSHA Technology
Price：Other

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desk Product List and Ranking from 61 Manufacturers, Suppliers and Companies | IPROS

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