Dramatic changes after implementation: Automation of inquiries realized by AI help desk.
By using AI for the initial point of contact, we eliminate being passed around and waiting for responses.
Before the implementation, we were struggling to find manuals and wasting time not knowing the contact points, but after the implementation, everything changes. By consolidating all initial inquiries into the AI help desk, simple questions can be resolved instantly through chat. A refined flow is established where only complex issues that cannot be resolved by AI are smoothly handed over to the responsible personnel. *The before-and-after diagram illustrating how the business changes is the main content of the materials.
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The before-and-after diagram illustrating how the business will change is the main content of the document.
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The before-and-after diagram showing how the business will change is the main content of the document.
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Company information
PKSHA Technology Inc. is a company that develops algorithms based on natural language processing, image recognition, and machine learning/deep learning technologies, and provides them as solutions. Furthermore, it accelerates social implementation by developing products based on these solutions and offering them as SaaS. New needs identified in this process are fed back to the development team, creating a cycle for the future software development process.
![[Example] East Japan Telecom Co., Ltd.](https://image.www.ipros.com/public/product/image/2117595/IPROS4190889810835619199.png?w=280&h=280)
![[AI Help Desk] NEC Communication DX Support Service](https://image.www.ipros.com/public/product/image/2117839/IPROS10911053472953564192.png?w=280&h=280)