An AI help desk that doesn't become obsolete! Updating knowledge while keeping costs down.
Reducing maintenance burden and creating a help desk that continues to be used.
We will solve the issue of "the FAQ not being updated despite the effort put into its implementation" with an AI-powered automatic maintenance feature. The traditional system required manual updates for articles, leading to a backlog of unresolved issues and a lack of improvement. With PKSHA's system, the generative AI automatically creates and suggests FAQ candidates from dialogue logs, significantly reducing the maintenance workload for administrators. Designed with a focus on employee experience, it ensures that new knowledge is always provided, preventing obsolescence. *For more details on the automation system that makes operations easier, please refer to the documentation.
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PKSHA Technology Inc. is a company that develops algorithms based on natural language processing, image recognition, and machine learning/deep learning technologies, and provides them as solutions. Furthermore, it accelerates social implementation by developing products based on these solutions and offering them as SaaS. New needs identified in this process are fed back to the development team, creating a cycle for the future software development process.
