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In manufacturing sites, there are many instances where staff cannot answer the phone while working on the factory floor or in the warehouse, and interrupting work each time leads to a decrease in productivity. For administrative staff who handle multiple tasks with a small team, managing phone calls is also a significant burden. 'fondesk' is a service that acts as a first point of contact for incoming calls to the company. Specialized operators answer the calls and notify the relevant parties in real-time via chat or email, such as Slack or Teams. This allows on-site personnel to continue their work without interruption and return necessary calls later. You can complete the application in just five minutes online, and with a simple phone forwarding setup, it can be operational the same day. Even during busy periods or when the designated staff is unavailable, incoming calls are not missed, making it useful for maintaining phone support during telework implementation. With over 6,000 companies continuously using the service and a retention rate of over 98%, its reliability is well established.
