うるる fondesk事業本部 List of Products and Services

This document is a comparative guide summarizing the "Key Points When Choosing a Phone Answering Service." It clearly explains five important points to consider when comparing phone answering services. We provide detailed information from the perspectives of response rates and security, so please take a moment to read it. 【Contents】 ■ Introduction ■ Five Key Points to Consider When Comparing Phone Answering Services ■ What Other Services Are Available Besides "Phone Answering"? ■ Benefits of Implementing a "Phone Answering" Service ■ Operating Company ■ Contact Information *For more details, please download the PDF or feel free to contact us.

This document explains the flow from preparation for the introduction of fondesk to the start of use, aimed at those considering its implementation. It summarizes important points to check in advance, including the service mechanism, response content, and compatible notification tools. We also introduce various settings and recommended features, so please take a moment to read it. 【Contents】 ■ Before application: Confirming service details and preparation ■ Application process ■ After application: Various settings *For more details, please download the PDF or feel free to contact us.

This document is an explanatory material summarizing the "Points for Creating a Work Environment that Promotes Engagement." It provides a detailed explanation of the advantages and disadvantages of remote work, as well as the realities of the "inequities" that arise from it. We also introduce methods to alleviate the invisible "stress of handling phone calls," so please take a moment to read it. 【Contents (partial)】 ■ The rapid adoption of remote work since the COVID-19 pandemic ■ Advantages and disadvantages of remote work ■ The realities of the "inequities" created by remote work ■ Reasons why the efficiency of handling phone calls is gaining attention ■ Methods to alleviate the invisible "stress of handling phone calls" ■ What a telephone answering service is *For more details, please download the PDF or feel free to contact us.

This document has been created for those who have concerns about only having first-level reception when implementing fondesk. It explains that the purpose of the call, as well as the fact that "anyone can handle the same call," can be managed by first-level reception. Additionally, it includes information about the services and usage of "fondesk," so please take a moment to read through it. [Contents] ■ Types of calls that can be covered by first-level reception ■ Telephone answering service "fondesk" and its usage ■ Case studies of fondesk implementation and the operating company ■ Application and inquiries *For more details, please download the PDF or feel free to contact us.

This document is an explanatory material summarizing the "DX transformation of company phone responses." It includes common scenarios in phone handling and details the reasons why phone communication is inefficient. It also introduces the simple and user-friendly phone answering service "fondesk," so please take a moment to read it. 【Contents (partial)】 ■ Common scenarios in phone handling ■ In fact, phone communication is inefficient ■ Voices from the field regarding phone responses ■ Moreover, phone handling takes away time and concentration ■ It also takes time to regain concentration ■ Unnecessary sales calls can also waste time *For more details, please download the PDF or feel free to contact us.

This document is intended for those considering a telephone answering service and introduces how to choose a service. For those who want to start right away or just want to try it out, we will explain three key points. We also include a checklist for choosing a telephone answering service, so please take a moment to read it. [Contents] ■Challenges of telephone handling ■How to choose a telephone answering service ■What is the telephone answering service "fondesk"? *For more details, please download the PDF or feel free to contact us.

This document summarizes the creation of a comfortable and efficient workplace environment that we would like to consider through "TEL harassment." It introduces the background of why "TEL harassment" has become a concern, as well as the results of a survey related to phone usage, and presents key points to promote a better workplace environment. It also introduces our telephone answering service "fondesk," so please take a moment to read it. [Contents (partial)] ■ The background of why "TEL harassment" has become a concern again ■ The reality of telephone handling in the workplace ■ How to resolve issues related to phone usage ■ The benefits of utilizing "telephone answering services" ■ The "fondesk" telephone answering service from Ururu that you can start using today *For more details, please download the PDF or feel free to contact us.

We would like to introduce a case where our "fondesk" was implemented by a company that supplies LP gas to general households and sells petroleum products. Before the implementation, the main phone line received many calls that should have been directed to the sales office, as well as numerous sales calls, which caused frustration as it interrupted their work. Additionally, the sales office was overwhelmed with a high volume of incoming calls, which frequently halted operations and became a significant issue. After the implementation, calls are clearly understood and communicated, allowing staff to transfer calls to the appropriate person without needing to reconfirm details with customers. This greatly reduced the hassle of taking notes and verbal communication, creating an environment where they could focus on their work. [Changes Before and After Implementation] ■ Before fondesk Implementation - There were many calls that could not be handled on the spot. - Frequent sales calls interrupted work and disrupted concentration. ■ After fondesk Implementation - They were able to concentrate on their work. - Call transfers became smoother. - Calls that may have been missed before are now visible. *For more details, please refer to the related links or feel free to contact us.

We would like to introduce a case where a construction company implemented our telephone answering service "fondesk." The company faced the challenge of receiving a large number of calls daily under the leadership of its representative, who was overwhelmed with responding to them. Additionally, sales calls were disrupting their focus on work. After the implementation, the number of phone interactions decreased, and the overall efficiency of the staff, including administrative personnel, improved. They were able to avoid handling sales calls and create an environment where they could concentrate on their tasks. 【Case Overview】 ■ Challenges Before Implementation - A high volume of incoming calls led to constant pressure to respond. - Sales calls disrupted their focus on work. ■ Effects After Implementation - The number of phone interactions decreased, leading to improved work efficiency. - An environment conducive to concentrating on work was established. *For more details, please download the PDF or feel free to contact us.

We would like to introduce a case where the company, which is widely engaged in various businesses including transportation services such as railways and buses, has implemented "fondesk." In the company's recruitment department, there were many calls unrelated to their work, such as sales calls, which disrupted their concentration on tasks. Additionally, determining which calls to answer and which to transfer was a burden. After the implementation, there was no longer a need to answer sales calls, allowing for sustained concentration. They were able to prioritize calls and respond more efficiently, successfully reducing unnecessary tasks and improving productivity. [Challenges Before Implementation] ■ The high volume of calls unrelated to work, such as sales calls ■ The issue of concentration being disrupted by phone calls ■ The occurrence of transferring and returning calls for both necessary and unnecessary calls *For more details, please download the PDF or feel free to contact us.

We would like to introduce a case where our "fondesk" was implemented by a company engaged in the development, manufacturing, and sales of a wide variety of silicone products. The company had a challenge where only specific individuals were answering calls, leading to times when they were unable to respond. This resulted in calls not being connected and being directed to other employees or offices. Additionally, there were instances where customers had to wait for responses to technical inquiries. With the introduction of our service, the burden of handling calls is now evenly distributed, allowing all calls to be answered. This has reduced the time taken to respond to customer inquiries, enabling employees to focus on their core tasks. [Challenges] ■ There were times when calls could not be answered because only specific individuals were handling them. ■ Calls were not connecting, resulting in them being directed to other employees or offices. ■ Customers had to wait for responses in cases of technical inquiries. ■ There were many sales calls, which took up time for responses. *For more details, please download the PDF or feel free to contact us.

We would like to introduce a case where our "fondesk" was implemented by a company operating a home nursing station specialized in psychiatry. The company previously used a telephone answering service that only provided email notifications, making internal deployment cumbersome. Additionally, they received complaints about the operators' phone responses, and the high volume of sales calls was a burden on the staff. After implementation, notifications are sent directly to LINE WORKS, eliminating the need for forwarding. Complaints regarding phone responses have dropped to zero, and since notifications indicate when calls are sales-related, unnecessary phone responses have been reduced. [Challenges] ■ The previously used service only provided email notifications, making internal deployment cumbersome. ■ Complaints were received regarding the operators' phone responses. ■ The high volume of sales calls was a burden to handle. *For more details, please download the PDF or feel free to contact us.