[Case Study of Fondesk] LP Gas Supply and Oil Products Sales Company

No more dealing with multiple sales calls every day! Here’s an example of how the introduction of a cloud PBX has solved this issue.

We would like to introduce a case where our "fondesk" was implemented by a company that supplies LP gas to general households and sells petroleum products. Before the implementation, the main phone line received many calls that should have been directed to the sales office, as well as numerous sales calls, which caused frustration as it interrupted their work. Additionally, the sales office was overwhelmed with a high volume of incoming calls, which frequently halted operations and became a significant issue. After the implementation, calls are clearly understood and communicated, allowing staff to transfer calls to the appropriate person without needing to reconfirm details with customers. This greatly reduced the hassle of taking notes and verbal communication, creating an environment where they could focus on their work. [Changes Before and After Implementation] ■ Before fondesk Implementation - There were many calls that could not be handled on the spot. - Frequent sales calls interrupted work and disrupted concentration. ■ After fondesk Implementation - They were able to concentrate on their work. - Call transfers became smoother. - Calls that may have been missed before are now visible. *For more details, please refer to the related links or feel free to contact us.

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