[Case Study of Fondesk] Railway Industry

Increasing productivity while maintaining experiential value. The benefits of telephone answering services that cannot be quantified are also significant.

We would like to introduce a case where the company, which is widely engaged in various businesses including transportation services such as railways and buses, has implemented "fondesk." In the company's recruitment department, there were many calls unrelated to their work, such as sales calls, which disrupted their concentration on tasks. Additionally, determining which calls to answer and which to transfer was a burden. After the implementation, there was no longer a need to answer sales calls, allowing for sustained concentration. They were able to prioritize calls and respond more efficiently, successfully reducing unnecessary tasks and improving productivity. [Challenges Before Implementation] ■ The high volume of calls unrelated to work, such as sales calls ■ The issue of concentration being disrupted by phone calls ■ The occurrence of transferring and returning calls for both necessary and unnecessary calls *For more details, please download the PDF or feel free to contact us.

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