[Fondesk Implementation Case] Silicone Manufacturing Industry

We will resolve the issue of being unable to connect calls and the uneven burden of response. By providing first-level support, we offer a service that gives customers peace of mind.

We would like to introduce a case where our "fondesk" was implemented by a company engaged in the development, manufacturing, and sales of a wide variety of silicone products. The company had a challenge where only specific individuals were answering calls, leading to times when they were unable to respond. This resulted in calls not being connected and being directed to other employees or offices. Additionally, there were instances where customers had to wait for responses to technical inquiries. With the introduction of our service, the burden of handling calls is now evenly distributed, allowing all calls to be answered. This has reduced the time taken to respond to customer inquiries, enabling employees to focus on their core tasks. [Challenges] ■ There were times when calls could not be answered because only specific individuals were handling them. ■ Calls were not connecting, resulting in them being directed to other employees or offices. ■ Customers had to wait for responses in cases of technical inquiries. ■ There were many sales calls, which took up time for responses. *For more details, please download the PDF or feel free to contact us.

Customer Support