【Fondesk Implementation Case】Home Care Nursing Station

The integration with LINE WORKS is convenient! With high cost-performance call quality, phone operations have become more comfortable.

We would like to introduce a case where our "fondesk" was implemented by a company operating a home nursing station specialized in psychiatry. The company previously used a telephone answering service that only provided email notifications, making internal deployment cumbersome. Additionally, they received complaints about the operators' phone responses, and the high volume of sales calls was a burden on the staff. After implementation, notifications are sent directly to LINE WORKS, eliminating the need for forwarding. Complaints regarding phone responses have dropped to zero, and since notifications indicate when calls are sales-related, unnecessary phone responses have been reduced. [Challenges] ■ The previously used service only provided email notifications, making internal deployment cumbersome. ■ Complaints were received regarding the operators' phone responses. ■ The high volume of sales calls was a burden to handle. *For more details, please download the PDF or feel free to contact us.

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