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This document introduces customer inside sales as a case study of utilizing inside sales. It clearly explains the differences from customer success, the background for starting customer inside sales support, and the effects gained from the support, using diagrams and graphs for clarity. It also includes key points for starting customer inside sales. Please feel free to download and take a look. [Contents] ■ What is customer inside sales? ■ Background for starting customer inside sales ■ Effects gained from customer inside sales support (case studies) ■ Key points for starting customer inside sales ■ Details of sales request support *For more information, please download the PDF or feel free to contact us.

To Bizibl Technologies, which provides webinar marketing SaaS, we would like to introduce a case study of implementing inside sales outsourcing. The company often found itself spending too much time on negotiations and meetings, leading to delays in follow-ups, sometimes exceeding a day. As a result, valuable leads would lose their momentum before converting into negotiations, which was a significant concern. After implementation, thanks to our collaboration, the initial response time was reduced to within 5 minutes. This allowed us to approach leads while their interest was still high, significantly reducing the risk of lost opportunities. [Challenges] ■ Resource Shortage - At the time, the sales director was personally handling inside sales during the startup phase of the business, resulting in slow response times. - Unable to allocate time to core business activities like business promotion. ■ Lack of Know-how for Establishing Inside Sales *For more details, please refer to the related links or feel free to contact us.*

We would like to introduce a case study of implementing inside sales at Tanaka Medical Instrument Manufacturing Co., Ltd., a medical device manufacturer specializing in the production and development of surgical instruments. In recent years, the company has seen an influx of low-cost products from overseas, intensifying price competition. There have been increasing situations where they cannot compete solely on quality, and the number of appointments has fallen short of their KPIs. After implementation, they aimed for an appointment rate of 1.5%, but achieved a rate of 4.6%. In just four months, they secured 184 appointments. [Case Overview] ■ Challenges - With the need for sales strength due to cost reductions and expanded product options in the medical industry, it was urgent to build a system that does not rely on dealers. ■ Results - Appointments exceeded expectations by more than three times. - The sales strategy became clear regarding "who to propose to and what to propose." *For more details, please refer to the related links or feel free to contact us.

We would like to introduce a case study of our inside sales implementation at Kaonavi, Inc., which provides a talent management system that accelerates strategic HR by uncovering the individuality and talents of employees. In their company, there were aspects that previous IS vendors could not adequately address, especially given the depth required for commercial flows and proposal content. It was crucial to be able to construct conversations tailored to the other party after proper hearing. After the implementation, what has been particularly helpful is the speed of daily responses. We received feedback that the responses on Slack are incredibly fast, and when we consult them, they react immediately. **Case Overview** - **Challenges** - We want to develop outbound approaches to enterprise companies. - **Results** - The "greatness" of call handling: creating a sense of security with immediate responses and a sense of unity that feels like an internal team. - Changes within the company: the team's "collaboration ability" has changed, making results reproducible. *For more details, please refer to the related links or feel free to contact us.*

We would like to introduce a case study of implementing inside sales for GMO Flatt Security, which provides security services suitable for software development organizations. The company had been able to acquire new customer leads through exhibitions and inquiries, but they were unable to allocate resources for follow-up, resulting in a situation where they could not fully utilize the valuable leads. After implementation, they have been able to consistently secure 10 to 20 business negotiations each month through inside sales. They have established the desired "cycle to eliminate lead loss and generate business negotiations." [Case Overview] ■ Challenges - Increase efficiency from acquired leads to business negotiations ■ Results - A "system" has been created that generates business negotiations from previously unused leads. *For more details, please refer to the related links or feel free to contact us.

We would like to introduce a case study of implementing inside sales at Unipos Inc., a company engaged in the development and provision of software in the HR field. The company originally had an in-house inside sales team, but due to member resignations, they faced a shortage of resources. They needed to prepare a solution quickly, so instead of hiring, they decided to look for an external outsourcing partner. After the support began, they achieved a similar appointment acquisition rate to that of full-time employees in just two months. [Case Overview] ■ Challenges - Resolving resource shortages due to member resignations ■ Results - Achieved a similar appointment acquisition rate to that of full-time employees in just two months - The increase in high-quality business negotiations significantly contributed to the improvement of the closing rate *For more details, please refer to the related links or feel free to contact us.

We would like to introduce a case study of implementing inside sales at Zenrin Datacom Co., Ltd., which provides navigation services and map utilization solutions. Since the company did not have personnel with inside sales skills in-house, it was quite challenging to handle it internally, and there was a strong desire to achieve results in a short period, so they decided to request assistance from an outsourcing company. After the implementation, the overall appointment acquisition results for the Promotion Promotion Office achieved 110% of the target. Additionally, they expressed appreciation for the flexibility to handle irregular requests such as webinars and exhibitions. 【Case Overview】 ■Challenges - Wanted to achieve results in acquiring new business negotiations in a short period. ■Results - Achieved 110% of the target. *For more details, please refer to the related links or feel free to contact us.

We would like to introduce a case study of implementing inside sales at Findy Inc., which provides support for engineer recruitment and tools to streamline development organizations. The company was struggling to increase the number of projects they could introduce relative to the number of registered freelance engineers. Therefore, there was an urgent need to develop companies that could request projects for engineers. After implementation, the results in BDR were approximately 45 business negotiations acquired and 6 orders received within about three months, with the number of appointments and order rate ranking among the top class of their outsourcing partners. Additionally, during regular meetings, they received feedback that not only detailed numerical reports were provided, but also accurate suggestions for future actions based on call responses and failure cases from competitors in the same industry. [Case Overview] ■ Challenges - Wanted to achieve results in acquiring new business negotiations in a short period. - Aimed to establish inside sales from scratch with an eye toward in-house development. ■ Results - Acquired approximately 45 business negotiations and 6 orders within about three months, with the number of appointments and order rate ranking among the top class of their outsourcing partners. *For more details, please refer to the related links or feel free to contact us.

We would like to introduce a case study of implementing inside sales at DMM, Inc., which provides automation tools for LINE official accounts. The company's flagship product, "DMM Chat Boost for EC," originally implemented "HubSpot" as a CRM, but decided to transition to "Salesforce" for more advanced data analysis to strengthen its sales organization. After the implementation, we received feedback expressing confidence in the advice received regarding the process of "increasing the engagement level of leads that have not yet progressed to negotiations and handing them over to inside sales to secure appointments." [Case Overview] ■Challenges - Wanted to improve the accuracy of data analysis - Needed to integrate multiple product CRMs ■Results - Progressing smoothly without significant delays from the schedule *For more details, please refer to the related links or feel free to contact us.

We would like to introduce a case study on the implementation of inside sales at Kodomon Co., Ltd., which operates ICT services for childcare and educational facilities. The company's main product, the childcare and education ICT service "Kodomon," is limited to the childcare and education industry, and thanks to this, they have been steadily gaining market share. However, there was a concern that "the number of leads might eventually decline." After implementation, the appointment rate was 4%, with an order rate of 88% from those appointments, resulting in approximately 120 contracts. Additionally, about 70% of those who received calls signed up for the webinar, and regarding the campaign, they obtained approximately 400 applications from 73% of those they spoke with. [Case Overview] ■ Challenges - There was a lack of resources to conduct outbound calls for the new service. ■ Results - An appointment rate of 4%, with an order rate of 88%, resulting in approximately 120 contracts. - About 70% of those who received calls signed up for the webinar. - Approximately 400 applications were obtained from the campaign. *For more details, please refer to the related links or feel free to contact us.

We would like to introduce a case study of implementing inside sales at SB Payment Service Co., Ltd., which provides payment platform services. Around the beginning of 2023, the company experienced a steady increase in the number of leads, resulting in an imbalance between the number of leads acquired and the number of personnel available to handle them, leading to a decline in the conversion rate to business negotiations. Comparing before and after the support, the conversion rate to business negotiations improved by 139% after implementation. Additionally, by partially customizing the Salesforce dashboard, analysis became easier. [Case Overview] ■ Challenges - Due to the increase in the number of leads, there was a shortage of inside sales personnel, leading to a declining trend in the conversion rate to business negotiations. ■ Results - Achieved performance equivalent to that of employees. - Supported the construction of the Salesforce dashboard, resulting in a 139% improvement in the conversion rate to business negotiations. *For more details, please refer to the related links or feel free to contact us.

We would like to introduce a case study of implementing inside sales at Asuka Co., Ltd., which provides branding support. The company faced the need to find a successor after the employee responsible for inside sales resigned. Within four months of implementation, there were 34 appointments, of which 20 are currently in negotiation. The number of negotiations is definitely increasing, and the conversion rate from appointments to negotiations is high at 58%, indicating that we are receiving very high-quality leads. [Case Overview] ■Challenges - There was no inside sales representative due to the predecessor's resignation. ■Results - 34 appointments and 20 negotiations generated within four months. *For more details, please refer to the related links or feel free to contact us.

We would like to introduce a case study of implementing customer sales at Limpres Co., Ltd., which provides IT digital training, IT consulting, and support for in-house production. The company faced a challenge where they were so focused on new customer acquisition that they struggled to allocate time for following up with existing customers, resulting in no additional orders. After the implementation, they approached 100 companies and secured orders from 2. They also mentioned that there are several companies expected to place orders in the future. [Case Overview] ■ Challenge - There was only one field salesperson, and they could not dedicate time to additional proposals for existing customers. ■ Results - 2 orders secured within 3 months of starting. *For more details, please refer to the related links or feel free to contact us.

We would like to introduce a case study of implementing inside sales for Ururu BPO Co., Ltd., which provides AI OCR tools. The company had only three team members, and there was not enough time to dedicate to inside sales. Although they managed to make initial calls, they could not consistently follow up, and they were unable to properly record sales history, such as who they spoke with, what was discussed, and when to make the next contact. After implementation, they began to approach customers who inquired through listing ads and comparison sites for business negotiations, achieving a very high negotiation conversion rate of over 30%, with some months exceeding 40%. [Case Overview] ■ Challenges - At the start of the team, they were managing a new business with three people and were not able to properly follow up on acquired leads. ■ Results - Consistently achieving an average negotiation conversion rate of over 30%. *For more details, please refer to the related links or feel free to contact us.

We would like to introduce a case study on the implementation of inside sales at YOUTRUST Inc., a company engaged in the development and provision of career social networking services. Initially, the company had interns working as field sales representatives handle first responses to inquiries. However, due to their dual roles, responding to inquiries often got pushed to the back burner, which reduced the time available for preparing for meetings and led to various challenges. After the implementation, the number of meetings, which had originally averaged about 85 per month, was able to increase to an average of about 100 per month. Additionally, the preparation for meetings and follow-ups after meetings began to be conducted without any omissions. [Case Summary] ■Challenges - Wanted to outsource first responses to inquiries to professionals in order to focus on field sales. ■Results - The entire field sales team was able to concentrate on each individual meeting and improve the order rate. *For more details, please refer to the related links or feel free to contact us.

We would like to introduce a case study on the implementation of inside sales at Gaiax Co., Ltd., which provides support for social media marketing. The company originally had only two field sales representatives, limiting the number of deals they could handle. There was a need to scrutinize leads and improve the quality of negotiations. Additionally, they were unable to respond to all inquiries, resulting in missed opportunities. Since providing support in July 2019, when comparing the first and second halves of 2019, the number of negotiations has doubled. Furthermore, with the increase in negotiations and repeated effectiveness verification, they have become more efficient in identifying their ideal customers than before. [Case Overview] ■ Challenges - Limited sales resources necessitated an improvement in the quality of negotiations. ■ Results - Within six months of support, the number of negotiations doubled while maintaining quality. *For more details, please refer to the related links or feel free to contact us.

We would like to introduce a case study of implementing inside sales at Asobica Inc., a company that develops and provides a customer success platform. At the company, not only finance but also sales and marketing were handled by one person, leaving very little time. There was a period when they hired young sales members, but the lack of time for training made it difficult for them to grow, which was a significant challenge. After the implementation, the number of leads increased more than fivefold within three months. Additionally, by being able to focus on field sales, the number of orders stabilized. [Case Overview] ■ Challenges - The lack of manpower forced the CEO to conduct sales activities personally. ■ Results - The number of leads increased more than fivefold, and the number of orders stabilized. *For more details, please refer to the related links or feel free to contact us.

We would like to introduce a case study of implementing inside sales at Baseconnect Inc., which develops and provides a cloud-based corporate information database. The company was already prioritizing leads that seemed likely to convert based on the input from registration forms, but they still faced a shortage of internal resources, resulting in an ongoing situation where they could not fully approach the leads they had acquired. After implementation, the number of calls made to the thousands of leads acquired each month increased by about 1.5 times. Since the effects were immediate, what started with one person in charge was expanded to three people three months later, allowing them to finally approach the audience interested in their services in real-time. [Case Overview] ■ Challenges - Insufficient resources to respond immediately to acquired leads ■ Results - The number of calls increased by about 1.5 times, consistently generating 50 business negotiations each month without additional internal resources. *For more details, please refer to the related links or feel free to contact us.

To ContractS Inc., which develops and provides contract management systems, we would like to introduce a case study on the implementation of inside sales. In March 2020, the company was still in its fourth year of establishment, and there were significant changes in both the organization and the product itself. It had become difficult to carry out inside sales operations solely with the members who were originally in-house. After the implementation, the appointment rate from leads that made inquiries consistently maintained at 30%, and we received feedback that the most significant achievement was the stable supply of a certain number of business negotiations. [Case Overview] ■ Challenges - It was difficult to organize inside sales, and they were looking for knowledgeable external partners. ■ Achievements - Flexibly responding to changes in lead acquisition numbers and the activity status of field sales while providing a stable supply of business negotiations. - Streamlined the series of marketing and sales activities. *For more details, please refer to the related links or feel free to contact us.

We have introduced our inside sales outsourcing service to Shirofune Co., Ltd., which provides the advertising operation automation tool "Shirofune." Although the marketing activities were increasing leads, there was a challenge as there were no sales members available in-house to follow up on these leads, resulting in no business negotiations. With our support, we made calls to all hot leads and visualized the customer status. We established a system for centralized management in CRM, significantly improving the negotiation conversion rate. [Case Overview] ■ Challenge: There was no sales team in-house, and acquired leads were not leading to business negotiations. ■ Results: The number of negotiations tripled from the first month and increased on average by four times. ■ Order unit price: Approximately doubled based on subjective experience. *For more details, please refer to the related links or feel free to contact us.

We would like to introduce a case where our company supported the establishment of the inside sales department for Kamikami Co., Ltd., which provides the on-site improvement platform "Kaminashi." Although the company had an increasing number of leads, they only had one salesperson who was handling all lead responses and negotiations alone, resulting in inefficiency. By utilizing our "template," we began making calls three days after the order was placed. From the first month, we were able to exceed the target of 30 negotiations, and within three months, the number of negotiations increased by about three times. [Case Overview] ■ Challenge: They wanted to quickly verify the effectiveness of an inside sales system that matched their company. ■ Support Provided: Responding to all leads acquired through advertising and organic search. ■ Results: The number of negotiations increased from 23 in July to 71 in October (approximately three times). *For more details, please refer to the related links or feel free to contact us.

We would like to introduce a case where our inside sales outsourcing service was utilized by Sairu Co., Ltd., which supports the digitalization of BtoB sales and marketing. The company adopts a policy of minimizing internal operations outside of consulting work and relies on partner companies for other tasks. Our company handled the initial response to inquiries, conducting preliminary hearings on challenges and organizational structure. This resulted in an increase in the number of business negotiations and order rates. [Case Overview] ■ Challenge: Seeking a trustworthy inside sales outsourcing company ■ Support Provided: Initial response to inquiries from the client company (setting up business negotiations) ■ Results: The number of business negotiations and order rates, along with related KPIs, generally turned positive ■ Evaluation Point: The ability to fully entrust the process without the need for detailed management *For more details, please refer to the related links or feel free to contact us.