[Support Case] YOUTRUST Inc.

Delegating negotiation setup and focusing on improving order rates! A case of handling approximately 100 initial inquiries per month.

We would like to introduce a case study on the implementation of inside sales at YOUTRUST Inc., a company engaged in the development and provision of career social networking services. Initially, the company had interns working as field sales representatives handle first responses to inquiries. However, due to their dual roles, responding to inquiries often got pushed to the back burner, which reduced the time available for preparing for meetings and led to various challenges. After the implementation, the number of meetings, which had originally averaged about 85 per month, was able to increase to an average of about 100 per month. Additionally, the preparation for meetings and follow-ups after meetings began to be conducted without any omissions. [Case Summary] ■Challenges - Wanted to outsource first responses to inquiries to professionals in order to focus on field sales. ■Results - The entire field sales team was able to concentrate on each individual meeting and improve the order rate. *For more details, please refer to the related links or feel free to contact us.

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