応対トレーニング - メーカー・企業と製品の一覧 | イプロス

Telephone handling training

Telephone handling training | calls that lead to a next step

You brace yourself when the phone rings, or you are off the line within minutes. The telephone still decides both the impression of a company and the chance of a meeting, in a few dozen seconds. This training covers announcing yourself, transfers, taking a message and the callback, through to purpose and appointment setting on an outbound call. STEP01 makes clear who you call and why; STEP02 questioning and objection handling are reshaped for a short call. STEP03 reproduces the handling playbook.