シスラボ List of Products and Services

We would like to introduce a case where we supported Yamaha Corporation in building a data utilization system for product evaluation operations. In the product development evaluation meetings, evaluators' comments were manually entered into paper or Excel, resulting in a significant amount of effort required for organizing and utilizing the information. Additionally, the accumulated evaluation data was managed individually, and there was a need for a system to enable comprehensive analysis and visualization. By adopting an agile approach, we built a system (prototype) that allows for evaluation input and visualization through dashboards. Utilizing BI tools made data analysis and visualization easier, enabling its application in product development and strategic planning. 【Case Overview】 ■ Client: Yamaha Corporation ■ Challenge: Operational burden in evaluation tasks, management and visualization of evaluation data ■ Solution: Hearing current operations and organizing issues, creating a prototype ■ Implementation Effects - Realization of a workflow independent of manual labor - Improved operational efficiency and reduced burden - Promotion of data utilization - Rapid decision-making *For more details, please refer to the related links or feel free to contact us.

We would like to introduce a case where we supported the construction of a centralized application system for a major telecommunications company. Previously, the application destinations varied depending on the content of the application, making it difficult for employees to understand where to submit their requests. In the case of ordering supplies such as employee ID cards and PCs, multiple applications had to be submitted individually, leading to instances of missed applications and duplicated work. We established a system that allows all applications to be executed from a single screen and introduced a feature to check the status of responses in real-time. This significantly reduced the exchanges between applicants and the corresponding departments, enabling a reduction in workload. 【Case Overview】 ■ Industry: Major telecommunications (retail group company) ■ Challenge: Difficulty in understanding the different application destinations for each application type ■ Solution: Construction of a system that allows all applications to be executed from a single screen ■ Implementation Effects - Reduction of missed applications and duplicated work through the introduction of a bulk application feature - Reduction of workload through real-time status checks - Ability to flexibly add application items *For more details, please refer to the related links or feel free to contact us.

We would like to introduce a case where we provided support for strengthening development capabilities and establishing operations through in-house support for ServiceNow to a major telecommunications customer. The utilization of ServiceNow was limited to certain departments, and there was a need for initiatives aimed at company-wide deployment. Additionally, the use of App Engine and LCA was restricted, and there were challenges in developing the skills of developers. We introduced regular meetings and development lectures to support continuous technical assistance and internal deployment. By implementing PR promotion measures, understanding of ServiceNow deepened, and we established a foundation for in-house development through short-term support over two months, achieving continuous improvement. 【Case Overview】 ■ Industry: Major Telecommunications (Trading Company Group) ■ Challenges: Stagnation of internal deployment, limited developer education ■ Solutions: Introduction of in-house support plan, PR promotion, and strategic advice ■ Implementation Effects - Promotion of internal understanding and expansion of utilization scope - Organization of business requirements and standardization of operational design - Acceleration of implementation decisions through PoC environment *For more details, please refer to the related links or feel free to contact us.

We would like to introduce a case study of supporting in-house development and standardization of operations through the implementation of "ServiceNow" for our clients in the information and communications industry. The development teams were dispersed across multiple locations, necessitating efforts to improve collaboration between teams and unify work procedures. Additionally, data management and application processes were primarily manual, raising concerns about improving operational efficiency. By centralizing the process from application to completion of work, we achieved visibility of asset information and service maps through ITOM. The streamlining of routine tasks allowed for a greater focus on planning and strategic operations, contributing to an overall increase in productivity across the department. [Case Overview] ■ Industry: Information and Communications (Group company in the camera and precision equipment industry) ■ Challenges: Information management due to a dispersed development structure, operations primarily based on manual processes ■ Solutions: Centralized management of applications, approvals, and work; visualization of IT assets and services ■ Implementation Effects - Reduced lead time from application to approval to work completion - Reduced workload for the information systems department - Visualization of return on investment through SPM implementation *For more details, please refer to the related links or feel free to contact us.

We would like to introduce a case where we supported a major telecommunications company in visualizing and standardizing their operations through the utilization diagnosis of "ServiceNow." They faced challenges with a complex organizational structure and approval flow, which resulted in lengthy application and processing times. Additionally, incident, change, and problem management were divided by department, making it difficult to track response history and utilize reports. We analyzed their business activities, working hours, and operational status to clarify areas for improvement. We standardized operational design by organizing business flows by department and improved the speed and accuracy of application processing by clarifying approval routes. [Case Overview] - Industry: Major telecommunications (Group company in the power industry) - Challenges: Complexity of operations, lack of sharing/coordination of business-related information - Solution: Visualization of current operations, organization of issues, and implementation of improvement proposals based on diagnostic results - Implementation Effects: - Improved operational efficiency and accuracy - Strengthened visualization and sharing of business operations, making business improvements easier to achieve *For more details, please refer to the related links or feel free to contact us.

We would like to introduce a case study where we supported a major telecommunications company's promotion of ITSM usage and business improvement after its implementation. The situation involved a high number of incidents, which placed a burden on the personnel responsible for management. There was a mix of tickets that required personal attention and those that only needed confirmation, leading to challenges in determining priority and consuming time. By conducting a detailed investigation of the current operational status and analyzing the criteria for incident ticket creation and processing status, we proposed a reduction in unnecessary tickets. A review of the ticket creation rules made it possible to reduce tickets classified as "no action required." [Case Overview] ■ Industry: Major telecommunications (retail group company) ■ Challenges: Burden of incident management, issues with utilizing ServiceNow ■ Solutions: Development of management methods, proposal of improvement measures, and appropriate suggestions for utilization ■ Implementation Effects - Improved operational efficiency through the reduction of manual tasks and Excel work - Automation of ticket processing and improved accuracy through the introduction of underutilized features *For more details, please refer to the related links or feel free to contact us.

We would like to introduce a case study where we supported a major heavy industry manufacturer in automating and visualizing vulnerability management using "ServiceNow." The management of vulnerability responses was handled by individual personnel, leading to a lack of standardization in response status. Additionally, responses were only made to specific vulnerabilities, making it difficult to grasp the overall situation, and there were challenges in managing vulnerabilities across all devices. We built the "Vulnerability Response (VR)" functionality, implementing automatic prioritization of responses and automatic assignment of personnel. We established a system to understand the overall vulnerability situation across the company, thereby improving the accuracy of risk management. [Case Overview] ■ Industry: Major Heavy Industry Manufacturer ■ Challenges: Lack of standardization due to individual personnel responses, insufficient management due to limited response scope ■ Solution: Construction of Vulnerability Response (VR) and implementation of automation features ■ Implementation Effects - Company-wide understanding and prioritization of vulnerabilities - Strengthened response capabilities through operational automation *For more details, please refer to the related links or feel free to contact us.

We would like to introduce a case where we supported a major heavy industry manufacturer in visualizing patch application status using "ServiceNow." Although security patches for the OS were being distributed, it was difficult to track their execution status, leading to individual responses via Teams each time. Additionally, even when PC information was imported into the CMDB, it was challenging to determine whether it was the latest version, resulting in limitations in understanding the application rate. By using external integration tools to link PC information to the CMDB, we achieved visualization of the application rate through the determination of the latest version. This allowed us to identify departments and operating systems with missing applications, establishing a system to efficiently address issues based on priority. 【Case Overview】 ■Industry: Major Heavy Industry Manufacturer ■Challenges: Difficulty in tracking patch execution status, lack of visualization of update status ■Solution: Registration of PC information in the CMDB through external integration, visualization of application rate through latest version determination ■Implementation Effects - Understanding of operational status through visualization of application rate - Reduced operational burden by eliminating the need for frequent checks on Teams *For more details, please refer to the related links or feel free to contact us.

We would like to introduce a case study where we supported a major telecommunications company in building an internal portal using "ServiceNow HRSD." The existing portal had a confusing user interface, resulting in limited usage by employees. Additionally, it took a considerable amount of time to find necessary information, and the content layout was not organized according to the workflow of the business. By utilizing the features of HRSD, we redesigned the internal portal. We established an environment that allows smooth access to necessary information through improved search design, enabling increased overall business speed through more efficient application and inquiry responses. [Case Overview] - Industry: Major telecommunications (airline group company) - Challenges: Low usage rates due to complex UI/UX, searchability issues - Solution: Redesign of the internal portal, rapid information access - Implementation Effects: - Increased portal usage rates - Improved business productivity through efficient information search - Smoother internal operations through appropriate content placement *For more details, please refer to the related links or feel free to contact us.*

We would like to introduce a case study of a major system company that built a receivables management system based on accounts receivable in "GRANDIT." In the standard system, accounts receivable and journal entry data are managed separately at the time of recording accounts receivable, making it difficult to collectively maintain the expected collection dates when there are multiple payment methods. This posed challenges for integrated management. We developed a system that accurately reflects the expected collection dates for each payment method, allowing for a consolidated view of accounts receivable balances and expected collection dates based on journal entry data. By enabling accurate tracking of expected collections, we have achieved stabilization of cash flow and expedited management decision-making. [Case Overview] ■ Industry: Major System Company ■ Challenge: Need for integrated management of journal entry data and receivables data ■ Solution: Visualization of accounts receivable including expected collection dates ■ Implementation Effects - Streamlined management of payment deadlines - Reduced burden from delays and collection activities *For more details, please refer to the related links or feel free to contact us.

We would like to introduce a case study of a major general trading company that implemented risk improvement through the integration of an export management system and core system. Payments linked to orders were manually processed from order receipt to delivery, resulting in misalignment of accounting timing and delays in understanding profit and loss for each order. Additionally, there was a lack of integration between the dedicated system for legal review and the core system for contract/payment processing, allowing processing to continue even for cases without legal approval. We automated the detection of procurement costs and their linkage to products, and established a system where export applications and approvals are reflected in GRANDIT in real-time once completed in the system. We also created a mechanism that prevents payment processing for unapproved applications. 【Case Overview】 ■Industry: Major General Trading Company ■Challenges - Delays in understanding profit and loss by order due to payment accounting delays - Export contract risks due to lack of system integration ■Solutions - Automation of procurement cost detection and linkage to products - Prevention of payment risks through approval integration *For more details, please refer to the related links or feel free to contact us.

We would like to introduce a case where a reservation function for resale operations was added to the inventory management system "GRANDIT" for a customer in the apparel retail industry. While each store inquired about surplus inventory from other stores, the management on the warehouse side was complicated, and stores that directly contacted the warehouse were prioritized for allocation, which became a challenge. By implementing a system that allows each store to reserve the delivery of desired products in advance, we have streamlined the collection and distribution process. This has made the flow of products visible and achieved greater accuracy in inventory management at the warehouse. 【Case Overview】 ■ Industry: Apparel Retail ■ Challenges - Inefficiency in inventory allocation between stores - Loss of sales opportunities due to stockouts and increased costs from excess inventory ■ Solution: Streamlined inventory management and delivery with the resale reservation function ■ Implementation Effects - Improved accuracy of sales planning/customer satisfaction - Prevention of loss of sales opportunities *For more details, please refer to the related links or feel free to contact us.

We would like to introduce a case where we supported a trading company with over 70 years of history in refreshing their business foundation using "GRANDIT." While utilizing a system developed from scratch, concerns were raised about the slow processing speed of data operations and the inadequacy of functions such as item management. Additionally, the existing environment had become a black box, and there was a demand for consistent support for operation and maintenance. We customized the sales module and procurement/inventory module of "GRANDIT" to achieve management of sales recognition standards at the document unit level and system management of foreign exchange reservation allocation status and balances. By utilizing the reporting function, it became possible to grasp sales and profits within five business days of the following month. [Case Overview] ■ Industry: Trading Company ■ Challenges - Insufficient data processing speed and functionality - Maintainability of the system (black box) - Delays in decision-making due to sales delays and foreign exchange uncertainties ■ Solution: Refreshing the business foundation with GRANDIT ■ Implementation Effects: Improved operability and functionality, rapid understanding of profits and losses *For more details, please refer to the related links or feel free to contact us.

This is a case study introducing our support for a manufacturing client engaged in planning, manufacturing, and selling various industrial equipment, who transitioned their existing on-premises servers to an AWS environment. They were operating multiple types of servers, including NAS servers, backup servers, and email servers, each with different management methods, which posed security risks. Through our free assessment, we evaluated the cost, convenience, and security of their current environment and proposed and designed an AWS configuration that could be adjusted according to their business needs. By consolidating server functions into the AWS environment, we achieved a unified security policy. [Case Overview] ■ Industry: Manufacturing ■ Challenges - Imminent expiration of maintenance for existing on-premises servers - Differences in management methods due to server diversity - Security vulnerabilities ■ Solution: Support for migration to AWS environment and integration of diverse server functions ■ Implementation Effects: Reduced maintenance burden and decreased security risks *For more details, please refer to the related links or feel free to contact us.

We would like to introduce a case study of a customer in the telecommunications infrastructure service sector, where we built a thin client-compatible infrastructure in the AWS environment. The servers and network equipment in their on-premises environment were aging, leading to increased maintenance and update costs, as well as challenges in handling failures and implementing security measures. Additionally, their backup system in case of disasters was insufficient, and they were required to address the risk of business interruption. Based on the premise of moving away from aging on-premises equipment, we constructed a new cloud infrastructure that allows thin clients to operate on AWS while considering a redundant configuration that enables business continuity even during disasters. We have also established a secure connection environment to ensure safe access from outside the company. [Case Overview] ■ Industry: Telecommunications ■ Challenges - Aging physical infrastructure and increased maintenance burden - Insufficient BCP (Business Continuity Planning) measures - Lack of flexibility for remote work support ■ Solution: Building a thin client-compatible infrastructure in the AWS environment ■ Implementation Effects: Reduction of maintenance burden and assurance of scalability *For more details, please refer to the related links or feel free to contact us.

We would like to introduce a case study of a specialized trading company that focuses on the sale of piping materials and housing equipment, which developed a tool for integrating its HR system with SmartHR. The bidirectional integration between the HR system and SmartHR was not sufficiently established, leading to a situation where data was managed manually using internal systems. This often resulted in double data entry and transcription tasks, consuming a lot of time on input errors and verification processes. We took charge of everything from requirement definition to testing, implementing the design of a stable bidirectional data integration platform and determining the API specifications. We are supporting the creation of a system that can accommodate future system additions and functional expansions. 【Case Overview】 ■ Industry: Specialized Trading Company ■ Challenges - Increased workload due to lack of integration between the HR system and SmartHR - Burden of manual input and verification tasks - Complication in managing payroll and attendance information ■ Solution: Construction of a bidirectional data integration tool and centralization/automation of operations ■ Implementation Effects: Improved operational efficiency and reduced input errors *For more details, please refer to the related links or feel free to contact us.

We would like to introduce a case study where we supported a major domestic data bank company in streamlining AWS operations management and building a cloud infrastructure. The company was facing significant burdens in management tasks due to the presence of multiple AWS resellers and insufficient unification of billing, contracts, and operational rules. Additionally, there was a lack of visibility into various systems and operational statuses, making it difficult to accumulate knowledge within the organization. We consolidated several dispersed reseller contracts and streamlined billing and contract operations. By implementing AWS Organizations, we achieved a balance between governance and scalability, while also supporting the formulation of a medium- to long-term IT roadmap and personnel planning. [Case Overview] ■ Industry: Major Data Bank ■ Challenges - Management burden due to the dispersion of AWS resellers - Lack of overall system visibility ■ Solutions - Integration of reseller contracts and streamlining of billing/contract operations - Strengthening governance through the implementation of AWS Organizations ■ Implementation Effects: Increased efficiency in management tasks and improved capability for planning and executing IT strategies *For more details, please refer to the related links or feel free to contact us.