[HRSD Use Case] Internal Portal Development

Revamping the complex UI/UX of the existing portal! Achieving a balance between employee experience and operational efficiency.

We would like to introduce a case study where we supported a major telecommunications company in building an internal portal using "ServiceNow HRSD." The existing portal had a confusing user interface, resulting in limited usage by employees. Additionally, it took a considerable amount of time to find necessary information, and the content layout was not organized according to the workflow of the business. By utilizing the features of HRSD, we redesigned the internal portal. We established an environment that allows smooth access to necessary information through improved search design, enabling increased overall business speed through more efficient application and inquiry responses. [Case Overview] - Industry: Major telecommunications (airline group company) - Challenges: Low usage rates due to complex UI/UX, searchability issues - Solution: Redesign of the internal portal, rapid information access - Implementation Effects: - Increased portal usage rates - Improved business productivity through efficient information search - Smoother internal operations through appropriate content placement *For more details, please refer to the related links or feel free to contact us.*

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