[ServiceNow Use Case] Visualization and Standardization of Business Processes

Eliminate complex operations and lack of information sharing! Strengthen operational efficiency and organizational capability through utilization diagnosis.

We would like to introduce a case where we supported a major telecommunications company in visualizing and standardizing their operations through the utilization diagnosis of "ServiceNow." They faced challenges with a complex organizational structure and approval flow, which resulted in lengthy application and processing times. Additionally, incident, change, and problem management were divided by department, making it difficult to track response history and utilize reports. We analyzed their business activities, working hours, and operational status to clarify areas for improvement. We standardized operational design by organizing business flows by department and improved the speed and accuracy of application processing by clarifying approval routes. [Case Overview] - Industry: Major telecommunications (Group company in the power industry) - Challenges: Complexity of operations, lack of sharing/coordination of business-related information - Solution: Visualization of current operations, organization of issues, and implementation of improvement proposals based on diagnostic results - Implementation Effects: - Improved operational efficiency and accuracy - Strengthened visualization and sharing of business operations, making business improvements easier to achieve *For more details, please refer to the related links or feel free to contact us.

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