[Case Study] In-house Support for ServiceNow

ServiceNow's internal deployment is stagnating! Expanding the scope of use by implementing an in-house support plan.

We would like to introduce a case where we provided support for strengthening development capabilities and establishing operations through in-house support for ServiceNow to a major telecommunications customer. The utilization of ServiceNow was limited to certain departments, and there was a need for initiatives aimed at company-wide deployment. Additionally, the use of App Engine and LCA was restricted, and there were challenges in developing the skills of developers. We introduced regular meetings and development lectures to support continuous technical assistance and internal deployment. By implementing PR promotion measures, understanding of ServiceNow deepened, and we established a foundation for in-house development through short-term support over two months, achieving continuous improvement. 【Case Overview】 ■ Industry: Major Telecommunications (Trading Company Group) ■ Challenges: Stagnation of internal deployment, limited developer education ■ Solutions: Introduction of in-house support plan, PR promotion, and strategic advice ■ Implementation Effects - Promotion of internal understanding and expansion of utilization scope - Organization of business requirements and standardization of operational design - Acceleration of implementation decisions through PoC environment *For more details, please refer to the related links or feel free to contact us.

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