ノイアンドコンピューティング List of Products and Services

Our company offers the CRM/SFA cloud service 'FlexCRM(R)', which effectively and simply implements CRM (Customer Relationship Management), a fundamental strategy for enhancing corporate profitability. We provide the four elements of CRM: customer management, marketing, SFA (Sales Force Automation), and customer support, all available for free. 【Features】 ■ User-friendly operability for everyone ■ Customizable as needed ■ Integration with cloud systems ■ Significant reduction in implementation and operational costs *For more details, please download the PDF or feel free to contact us.

By centralizing sales management, we are reducing 1,000 hours of labor annually and promoting company-wide digital transformation (DX).

The streamlining of the sales process and the centralization of information led to an increase in performance.

Not only can the requested features be realized, but also more convenient functions such as managing inquiry emails from the landing page have become available.

Knowing your customers well is the first step in business. Build a customer database that suits your company, linking customer information, purchase history, and interaction history for centralized management. We create an environment where you can reference and analyze as needed. By visualizing the assignment of sales representatives and transaction statuses, you can strengthen your relationship with customers.

We will always be aware of numerical targets such as sales, gross profit, and number of visits, and create an environment that allows for planned activities. By visualizing goals and actual results based on daily reports and project management, we provide decision-making materials when discrepancies occur. We will improve the overall productivity of the sales department with various tools that support the efficiency of sales activities.

We support important operations as customer touchpoints, such as customer consultation rooms and support desks. We provide functions for saving and managing response history, transferring responses (escalation), and analyzing to improve response quality. Inquiries from multiple channels such as phone, email, web forms, and SMS can be centrally managed.

We support the development of new customers and the exploration of opportunities with existing customers. We can implement strategies tailored to the characteristics of the target market and our company's strengths. By measuring the cost-effectiveness of each initiative, such as email newsletter distribution, web form creation, and seminar management, we can achieve effective marketing activities.

We will identify the processes that make up the business and visualize the flow of various tasks, which tend to become dependent on individuals, for sharing. By setting responsible persons and deadlines, tasks will be automatically registered as "to-dos," preventing any oversight through email and app notifications. By allowing the field to improve the processes themselves, we will achieve continuous business improvement.

We will digitize the inefficient approval process using paper documents. Even when supervisors are on business trips, they can confirm and approve from anywhere. Authority is managed through three structures: group, department, and job rank, allowing us to replicate the approval flow of most companies. There are also robust communication features for explaining content.

We visualize accumulated data through graphs and dashboards to support management decisions and on-site decision-making. You can easily create graphs with an Excel-like feel, and the analysis content can be freely configured. The automatic report generation feature significantly reduces the time required to prepare meeting materials.

It comes standard with essential basic functions necessary for team collaboration. Features essential for daily operations, such as schedule management, daily reports, and facility reservations, can be used at no additional cost. Daily reports can be linked to customer data and project data, making them useful for recording sales activities.

Progress management in the construction industry is essential to prevent project delays and cost overruns. Particularly in construction projects where multiple processes are intricately intertwined, it is important to accurately grasp the progress of each process and share information among stakeholders. Managing with Excel often leads to delays in information sharing and the hassle of aggregation and analysis. FlexCRM® addresses these challenges and streamlines progress management for construction projects. 【Use Cases】 - Visualization of progress in construction projects - Task management for each process - Information sharing among stakeholders - Automatic generation of progress reports 【Benefits of Implementation】 - Reduced risk of project delays - Improved accuracy in cost management - Smoother information sharing - Significant improvement in operational efficiency

In the real estate industry, it is important to accurately manage customer information and facilitate smooth communication. Building a good relationship with customers is essential, from responding to property inquiries to contracts and after-sales follow-up. Managing customer information with Excel can lead to delays in information sharing and a decline in the quality of customer service. FlexCRM® centralizes customer information and streamlines sales activities, contributing to improved customer satisfaction and increased closing rates. 【Usage Scenarios】 - Aggregation and sharing of customer information - Streamlining inquiry responses - Progress management of sales activities - Contract management - After-sales follow-up 【Effects of Implementation】 - Improvement in the quality of customer service - Streamlining of sales activities - Increase in closing rates - Enhancement of customer satisfaction - Reduction of business costs

In manufacturing process management, visualizing progress and efficient information sharing are crucial. Managing with Excel makes real-time information sharing difficult and is prone to manual aggregation errors. FlexCRM addresses these challenges and supports the efficiency of process management. 【Use Cases】 - Progress management of manufacturing processes - Quality control - Inventory management - Management of worker activity status 【Benefits of Implementation】 - Real-time visualization of progress - Streamlined information sharing - Standardization of business processes - Cost reduction

In the retail industry, analyzing customer data and implementing effective promotions based on that analysis are crucial. By understanding customers' purchasing history and preferences, businesses can provide personalized information, enhancing customer satisfaction and increasing repeat customers. FlexCRM addresses these challenges and supports promotional activities. 【Use Cases】 - Analysis of customer data - Measurement of campaign effectiveness - Email marketing - Providing personalized information to customers 【Benefits of Implementation】 - Optimization of sales strategies through visualization of customer data - Maximization of campaign effectiveness - Improvement of customer satisfaction - Increase in sales

Reservation management in restaurants is essential for customer satisfaction and operational efficiency. Managing reservations via phone or handwritten notes can lead to human errors and delays in information sharing, potentially undermining customer trust. FlexCRM addresses these challenges by centralizing reservation information and enabling integration with customer data. It strongly supports restaurant reservation management through visualization of reservation status, prompt responses to customers, and strategies for acquiring repeat customers. 【Usage Scenarios】 - Accepting reservations via phone and web - Digitization of reservation books - Management of customer information - Real-time sharing of reservation status 【Benefits of Implementation】 - Increased efficiency in reservation management - Improved quality of customer interactions - Reduction in reservation errors - Enhanced customer satisfaction

In the IT industry, it is important to centrally manage communication history with clients, progress status, and task management in order to increase the success rate of projects. Especially when handling multiple projects simultaneously, delays or omissions in information sharing can lead to decreased customer satisfaction and increased costs. FlexCRM is designed to encompass all the necessary functions for project management and facilitate smooth information sharing. 【Usage Scenarios】 - Centralized management of customer information - Visualization of project progress - Task management and notifications - Information sharing among stakeholders - Report creation 【Benefits of Implementation】 - Increased efficiency in project management - Smoother information sharing - Improved customer satisfaction - Cost reduction - Standardization of business processes

In the recruitment management of the human resources industry, managing applicant information, visualizing the selection process, and communicating with candidates are crucial. Especially, to find the best talent among many applicants, efficient information organization and prompt responses are essential. FlexCRM provides features to address these challenges and facilitate smooth recruitment activities. 【Usage Scenarios】 - Management of applicant information - Progress management of the selection status - Coordination of interview schedules - Communication with candidates - Analysis of recruitment results 【Benefits of Implementation】 - Increased efficiency in applicant management - Visualization of the selection process - Reduced workload for recruitment personnel - Improved quality of recruitment activities

In student management within educational institutions, it is important to accurately grasp student information and provide appropriate support. Particularly in schools with a large number of students or those with students from diverse backgrounds, the complexity of information management can lead to delays and errors in responses. FlexCRM(R) addresses these challenges by centralizing student information management and facilitating smooth information sharing among faculty and staff. 【Usage Scenarios】 - Management of student information (name, contact details, grade level, etc.) - Recording of attendance, grades, and career paths - Management of communication history with parents - Management of school events and activities 【Benefits of Implementation】 - Easier search and reference of student information, contributing to reduced response times - Smoother information sharing, strengthening collaboration among faculty and staff - Enables detailed support tailored to each individual student - Reduces the risk of information leakage

In patient management within medical institutions, the accuracy of patient information and quick access are essential. It is important to centrally manage a wide range of information, such as appointment scheduling, medical history records, and test results, and to have an environment where necessary information can be accessed when needed. FlexCRM addresses these challenges and supports the improvement of patient interaction quality and operational efficiency. 【Usage Scenarios】 - Database creation for patient information - Appointment management - Digitization of medical history records - Sharing of test results - Providing information to patients 【Benefits of Implementation】 - Improved searchability of patient information - Reduced operational time - Decreased errors - Increased patient satisfaction