Create fans of your company through high-quality customer service.
We support important operations as customer touchpoints, such as customer consultation rooms and support desks. We provide functions for saving and managing response history, transferring responses (escalation), and analyzing to improve response quality. Inquiries from multiple channels such as phone, email, web forms, and SMS can be centrally managed.
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basic information
- Management of contact history via phone - Management of email response history and customer linkage (premium plan and above) - Management of response status - Incident management (management of response content) - FAQ and talk script functionality - Incoming call pop-up via CTI integration (contact center option) - Centralized management of inquiries from multiple channels - Escalation feature - Analysis report on response quality - Automatic capture of inquiries from web forms
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Applications/Examples of results
- Inquiry management for call centers and help desks - Streamlining customer support operations - Responding to inquiries about products and services - Complaint management and escalation - Integrated management of inquiries across multiple channels - Reducing response time through the use of FAQs - Improving and analyzing response quality
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Company information
Our company is structured around two main pillars: the development of our own IT products (product business) and the provision of IT system development and operation services for individual customers (solution business). The goal of the product business is to provide customers with the economic benefits of scale through productization. On the other hand, the solution business identifies the overall needs related to IT services and feeds that back into our own products, creating synergy between the two businesses. In recent years, new technologies such as AI and IoT have garnered attention. We aim to create innovative services within this era, contributing to the expansion of our customers' profits, market growth, and regional economic development.
