ノイアンドコンピューティング List of Products and Services

We would like to introduce a case where our "FlexCRM" was implemented as SFA by IPS Pro, a company engaged in communication services. The aggregation of project information that was managed individually by sales representatives had become a challenge, leading to discrepancies in the status of new projects and incident information. With the introduction of "FlexCRM," we established a system that allows easy reference to project information that was previously managed separately. It has now been archived in the database "FlexDB" for centralized management. [Case Overview] ■Challenges - Individual management leads to discrepancies in the status of new projects and incident information. - The need for a change in mindset among staff regarding the change in management methods. ■Implementation Points - Unified and aggregated management of new project statuses to reduce risks. - Accelerated information sharing and reduced workload. - Efficient information handover during personnel transfers. *For more details, please download the PDF or feel free to contact us.

• SFA (Sales Support System)

We would like to introduce a case where our "FlexCRM" was implemented as a CRM at the Viewer Center of Nippon Television Network Corporation. Until now, operating on-premises posed challenges with the cost burden of hardware updates and maintenance fees. Additionally, as viewer feedback and inquiries shifted to email, there was a demand for cost optimization. By adopting a cloud service, we were able to reduce initial costs and significantly lower monthly operational expenses. It has also become easier and faster to extract the necessary information for aggregation and report creation. [Case Overview] ■Challenges - Cost burden from hardware updates and maintenance fees - Need for cost optimization in line with the shift of inquiries to email ■Implementation Points - Optimized cost-effectiveness of the system with low initial costs unique to the cloud - Transitioned to the cloud without changing existing operational forms, accommodating call recording storage, etc. - Integrated support for CTI and centralized trouble response to G.FLEX *For more details, please download the PDF or feel free to contact us.

• CRM (Customer Relationship Management System)

We will introduce a case study of the integration of "FlexCRM" and "CT-e1/SaaS" in an electric power company, utilizing voice recognition and AI summarization. The company was already using "FlexCRM" and "CT-e1/SaaS" for contract management and contact center operations, but further improvement in operational efficiency and data accuracy had become a challenge. By achieving a reduction in processing time across multiple operations, they succeeded in enhancing the efficiency of operator tasks. Even after implementation, continuous refinement of prompts has led to improved summarization accuracy. [Case Overview] - Can be implemented as an add-on to FlexCRM and CT-e1/SaaS. - Capable of supporting multiple operations, offering high versatility. - Provided as an optional service for CT-e1/SaaS, allowing for low-cost and short-term implementation. *Currently, we are offering a collection of case studies on the implementation of FlexCRM for PDF download. For more details, please download the PDF or contact us directly.

• SFA (Sales Support System)
• CRM (Customer Relationship Management System)

We would like to introduce a case study of the implementation of our "FlexCRM" at Beisia Electric Co., Ltd. Inquiry information from each store was not shared within the company, and the management of after-sales service information was insufficient, leading to delays in response and loss of information. Initially, it started with usage at the support center, and now it has expanded to use in stores. It is also being utilized beyond support center operations. [Case Overview] - Functions tailored to business needs are provided as standard, and security compliance levels are met. - Capable of managing large volumes of data, including tens of millions of records. - Future expansion of supported operations is also feasible. *We are currently offering a collection of case studies on the implementation of FlexCRM for PDF download. For more details, please download the PDF or contact us directly.

• SFA (Sales Support System)
• CRM (Customer Relationship Management System)

We would like to introduce a case study of our "FlexCRM" implemented by Totate Urban Development Co., Ltd. Previously, management was done using paper forms created in Excel, but as the number of forms became enormous, management became complicated. Therefore, they were considering the introduction of a tool that could manage processes. The ability to easily add data items and adjust screens, along with user-friendly operation, has contributed to increased efficiency in business operations. Information sharing across groups has also progressed. [Case Overview] - Visualization of processes for land purchases, building construction, and other respective processes - Easy operation with high flexibility - Excellent cost performance *We are currently offering a collection of case studies on the implementation of FlexCRM for PDF download. For details, please download the PDF or contact us directly.

• SFA (Sales Support System)
• CRM (Customer Relationship Management System)

We would like to introduce a case study where Prime Assistance Co., Ltd. implemented our "FlexCRM." Initially, they were considering using the CRM system utilized by their client, a property and casualty insurance company. However, after conducting tests with a self-built system during a three-month free trial period, they decided to proceed with the implementation. They improved convenience by adding and modifying items on the business screen themselves, and the client, the property and casualty insurance company, also adopted "FlexCRM" for its convenience and cost-effectiveness. [Case Overview] - Low initial and running costs - Multi-inbound capability - CTI integration with the PBX in use is possible *We are currently offering a collection of case studies on the implementation of FlexCRM for download in PDF format. For more details, please download the PDF or contact us directly.

• SFA (Sales Support System)
• CRM (Customer Relationship Management System)

We would like to introduce a case study of our "FlexCRM" being implemented by Telemart Japan, Inc. The previous tool used had insufficient CTI integration with the PBX, and there were frequent maintenance issues with the old tool, resulting in periods of unavailability. After verifying the enterprise plan of "FlexCRM" in a three-month free trial environment, we decided to implement it. It has high operability, and we plan to use it for outbound operations in the future. [Case Overview] ■ Implemented Product: FlexCRM Enterprise Plan ■ Maintenance and version upgrade schedules can be specified ■ Developed a standard feature to identify the type of incoming call (free of charge) *We are currently offering a collection of case studies on the implementation of FlexCRM for PDF download. For details, please download the PDF or contact us directly.

• SFA (Sales Support System)
• CRM (Customer Relationship Management System)

This is an introduction to case studies for the low-cost, high-functionality business management cloud service "FlexCRM," which includes CRM, SFA, call centers, and more. FlexCRM is a cloud service for business improvement that enables the realization of an ideal business platform with eight functional groups, including "customer management," "sales support," "customer support," and "marketing." 【Featured Cases】 ■ Successfully reduced information sharing speed to less than 1/10 of the previous time ■ Successfully reduced SFA running costs by approximately 75% compared to before ■ Successfully reduced annual labor hours by 1,000 hours ■ Successfully achieved cost reduction in CRM We present four case studies that detail the background and implementation effects! *For more details, please download the PDF or contact us directly.

• CRM (Customer Relationship Management System)
• SFA (Sales Support System)

In patient management within medical institutions, the accuracy of patient information and quick access are essential. It is important to centrally manage a wide range of information, such as appointment scheduling, medical history records, and test results, and to have an environment where necessary information can be accessed when needed. FlexCRM addresses these challenges and supports the improvement of patient interaction quality and operational efficiency. 【Usage Scenarios】 - Database creation for patient information - Appointment management - Digitization of medical history records - Sharing of test results - Providing information to patients 【Benefits of Implementation】 - Improved searchability of patient information - Reduced operational time - Decreased errors - Increased patient satisfaction

• SFA (Sales Support System)
• IoT
• CRM (Customer Relationship Management System)

In student management within educational institutions, it is important to accurately grasp student information and provide appropriate support. Particularly in schools with a large number of students or those with students from diverse backgrounds, the complexity of information management can lead to delays and errors in responses. FlexCRM(R) addresses these challenges by centralizing student information management and facilitating smooth information sharing among faculty and staff. 【Usage Scenarios】 - Management of student information (name, contact details, grade level, etc.) - Recording of attendance, grades, and career paths - Management of communication history with parents - Management of school events and activities 【Benefits of Implementation】 - Easier search and reference of student information, contributing to reduced response times - Smoother information sharing, strengthening collaboration among faculty and staff - Enables detailed support tailored to each individual student - Reduces the risk of information leakage

• SFA (Sales Support System)
• IoT
• CRM (Customer Relationship Management System)

In the recruitment management of the human resources industry, managing applicant information, visualizing the selection process, and communicating with candidates are crucial. Especially, to find the best talent among many applicants, efficient information organization and prompt responses are essential. FlexCRM provides features to address these challenges and facilitate smooth recruitment activities. 【Usage Scenarios】 - Management of applicant information - Progress management of the selection status - Coordination of interview schedules - Communication with candidates - Analysis of recruitment results 【Benefits of Implementation】 - Increased efficiency in applicant management - Visualization of the selection process - Reduced workload for recruitment personnel - Improved quality of recruitment activities

• SFA (Sales Support System)
• IoT
• CRM (Customer Relationship Management System)

In the IT industry, it is important to centrally manage communication history with clients, progress status, and task management in order to increase the success rate of projects. Especially when handling multiple projects simultaneously, delays or omissions in information sharing can lead to decreased customer satisfaction and increased costs. FlexCRM is designed to encompass all the necessary functions for project management and facilitate smooth information sharing. 【Usage Scenarios】 - Centralized management of customer information - Visualization of project progress - Task management and notifications - Information sharing among stakeholders - Report creation 【Benefits of Implementation】 - Increased efficiency in project management - Smoother information sharing - Improved customer satisfaction - Cost reduction - Standardization of business processes

• SFA (Sales Support System)
• IoT
• CRM (Customer Relationship Management System)

Reservation management in restaurants is essential for customer satisfaction and operational efficiency. Managing reservations via phone or handwritten notes can lead to human errors and delays in information sharing, potentially undermining customer trust. FlexCRM addresses these challenges by centralizing reservation information and enabling integration with customer data. It strongly supports restaurant reservation management through visualization of reservation status, prompt responses to customers, and strategies for acquiring repeat customers. 【Usage Scenarios】 - Accepting reservations via phone and web - Digitization of reservation books - Management of customer information - Real-time sharing of reservation status 【Benefits of Implementation】 - Increased efficiency in reservation management - Improved quality of customer interactions - Reduction in reservation errors - Enhanced customer satisfaction

• SFA (Sales Support System)
• IoT
• CRM (Customer Relationship Management System)

In the retail industry, analyzing customer data and implementing effective promotions based on that analysis are crucial. By understanding customers' purchasing history and preferences, businesses can provide personalized information, enhancing customer satisfaction and increasing repeat customers. FlexCRM addresses these challenges and supports promotional activities. 【Use Cases】 - Analysis of customer data - Measurement of campaign effectiveness - Email marketing - Providing personalized information to customers 【Benefits of Implementation】 - Optimization of sales strategies through visualization of customer data - Maximization of campaign effectiveness - Improvement of customer satisfaction - Increase in sales

• SFA (Sales Support System)
• IoT
• CRM (Customer Relationship Management System)

In manufacturing process management, visualizing progress and efficient information sharing are crucial. Managing with Excel makes real-time information sharing difficult and is prone to manual aggregation errors. FlexCRM addresses these challenges and supports the efficiency of process management. 【Use Cases】 - Progress management of manufacturing processes - Quality control - Inventory management - Management of worker activity status 【Benefits of Implementation】 - Real-time visualization of progress - Streamlined information sharing - Standardization of business processes - Cost reduction

• SFA (Sales Support System)
• IoT
• CRM (Customer Relationship Management System)

In the real estate industry, it is important to accurately manage customer information and facilitate smooth communication. Building a good relationship with customers is essential, from responding to property inquiries to contracts and after-sales follow-up. Managing customer information with Excel can lead to delays in information sharing and a decline in the quality of customer service. FlexCRM® centralizes customer information and streamlines sales activities, contributing to improved customer satisfaction and increased closing rates. 【Usage Scenarios】 - Aggregation and sharing of customer information - Streamlining inquiry responses - Progress management of sales activities - Contract management - After-sales follow-up 【Effects of Implementation】 - Improvement in the quality of customer service - Streamlining of sales activities - Increase in closing rates - Enhancement of customer satisfaction - Reduction of business costs

• SFA (Sales Support System)
• IoT
• CRM (Customer Relationship Management System)

Progress management in the construction industry is essential to prevent project delays and cost overruns. Particularly in construction projects where multiple processes are intricately intertwined, it is important to accurately grasp the progress of each process and share information among stakeholders. Managing with Excel often leads to delays in information sharing and the hassle of aggregation and analysis. FlexCRM® addresses these challenges and streamlines progress management for construction projects. 【Use Cases】 - Visualization of progress in construction projects - Task management for each process - Information sharing among stakeholders - Automatic generation of progress reports 【Benefits of Implementation】 - Reduced risk of project delays - Improved accuracy in cost management - Smoother information sharing - Significant improvement in operational efficiency

• SFA (Sales Support System)
• IoT
• CRM (Customer Relationship Management System)

It comes standard with essential basic functions necessary for team collaboration. Features essential for daily operations, such as schedule management, daily reports, and facility reservations, can be used at no additional cost. Daily reports can be linked to customer data and project data, making them useful for recording sales activities.

• CRM (Customer Relationship Management System)

We visualize accumulated data through graphs and dashboards to support management decisions and on-site decision-making. You can easily create graphs with an Excel-like feel, and the analysis content can be freely configured. The automatic report generation feature significantly reduces the time required to prepare meeting materials.

• CRM (Customer Relationship Management System)

We will digitize the inefficient approval process using paper documents. Even when supervisors are on business trips, they can confirm and approve from anywhere. Authority is managed through three structures: group, department, and job rank, allowing us to replicate the approval flow of most companies. There are also robust communication features for explaining content.

• CRM (Customer Relationship Management System)

We will identify the processes that make up the business and visualize the flow of various tasks, which tend to become dependent on individuals, for sharing. By setting responsible persons and deadlines, tasks will be automatically registered as "to-dos," preventing any oversight through email and app notifications. By allowing the field to improve the processes themselves, we will achieve continuous business improvement.

• CRM (Customer Relationship Management System)

We support the development of new customers and the exploration of opportunities with existing customers. We can implement strategies tailored to the characteristics of the target market and our company's strengths. By measuring the cost-effectiveness of each initiative, such as email newsletter distribution, web form creation, and seminar management, we can achieve effective marketing activities.

• CRM (Customer Relationship Management System)

We support important operations as customer touchpoints, such as customer consultation rooms and support desks. We provide functions for saving and managing response history, transferring responses (escalation), and analyzing to improve response quality. Inquiries from multiple channels such as phone, email, web forms, and SMS can be centrally managed.

• CRM (Customer Relationship Management System)

We will always be aware of numerical targets such as sales, gross profit, and number of visits, and create an environment that allows for planned activities. By visualizing goals and actual results based on daily reports and project management, we provide decision-making materials when discrepancies occur. We will improve the overall productivity of the sales department with various tools that support the efficiency of sales activities.

• CRM (Customer Relationship Management System)

Knowing your customers well is the first step in business. Build a customer database that suits your company, linking customer information, purchase history, and interaction history for centralized management. We create an environment where you can reference and analyze as needed. By visualizing the assignment of sales representatives and transaction statuses, you can strengthen your relationship with customers.

• CRM (Customer Relationship Management System)

Not only can the requested features be realized, but also more convenient functions such as managing inquiry emails from the landing page have become available.

• CRM (Customer Relationship Management System)

The streamlining of the sales process and the centralization of information led to an increase in performance.

• CRM (Customer Relationship Management System)

By centralizing sales management, we are reducing 1,000 hours of labor annually and promoting company-wide digital transformation (DX).

• CRM (Customer Relationship Management System)

Our company offers the CRM/SFA cloud service 'FlexCRM(R)', which effectively and simply implements CRM (Customer Relationship Management), a fundamental strategy for enhancing corporate profitability. We provide the four elements of CRM: customer management, marketing, SFA (Sales Force Automation), and customer support, all available for free. 【Features】 ■ User-friendly operability for everyone ■ Customizable as needed ■ Integration with cloud systems ■ Significant reduction in implementation and operational costs *For more details, please download the PDF or feel free to contact us.

• SFA (Sales Support System)
• IoT
• CRM (Customer Relationship Management System)